Job summary
Are you a motivated, reliable individual with experience in community settings? We are recruiting a Care Navigator to join our supportive team within Integrated and Community Care Services at University Hospital Coventry and Warwickshire.
Care Navigators play a vital role in helping people live independent lives though connection with their community. You will put people at the centre of every interaction; exploring what matters most to them through holistic wellbeing assessments and facilitating access to health, social care, and community resources. You will empower individuals to achieve their goals.
Within an Integrated Neighbourhood Team, you will contribute towards high-quality, alongside nurses, therapists, and social care colleagues. To support your development, you will receive monthly supervision from the Care Navigation Lead and an annual values-based appraisal.
We're looking for someone with excellent communication skills, the ability to work independently and a passion for helping people live safer, more independent lives.
The team currently operates Monday to Friday, 8:00-16:00, with flexibility for future service needs. The role is currently based at Newfield House, Kingfield Road, Coventry, with some travel to other sites.
If you want a rewarding role where you make a meaningful difference every day, we'd love to hear from you.
Main duties of the job
Care Navigators work flexibly across the community to ensure individuals receive timely, coordinated support. The role involves gathering detailed information to understand a person's circumstances, identifying barriers to wellbeing, and working with them to develop clear, achievable plans. You will communicate regularly with a wide range of professionals, ensuring updates are shared and actions progressed to keep people safe and supported.
You will be responsible for organising and prioritising your own caseload, responding to changes in need, and ensuring appropriate escalation when concerns arise. The role includes maintaining accurate records, monitoring progress against agreed goals, and adapting support as situations evolve. Care Navigators also help individuals access practical solutions--such as equipment, community groups, or voluntary sector services--while encouraging confidence, self-management, and independence.
You will contribute to improving patient flow by helping prevent unnecessary admissions and supporting timely discharge back into the community. The post requires confident decision-making, effective communication, and a proactive approach to problem-solving to ensure every person receives personalised, meaningful support.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- To work collaboratively with health, social care and the private sector signposting and facilitating referrals, enabling the provision of care from a variety of agencies. the post holder will provide central liaison between the services and carers, monitoring the care and movement of patients through services on recommendation following a clinical assessment and clinical triage.
- Support clinical triage to meet needs of patient and delivery of service outcomes.
- Deliver face to face and telephone contacts with patients to support interventions inclusive of; home visits to gather a comprehensive history and, in conjunction with hcps, determine their health & social prescribing needs; completing baseline observations and reporting back to clinicians; reviewing packages of care, goal plan progress, skin bundles and checks; caseload management and co-ordination of patient care.
- Identify support available within required services across pathway, liaising with staff as required to support patient flow and escalating when appropriate. liaise with specialities to identify support and allocation of urgent visits.
- To support clinical staff with tasks that aid in patient flow through the health and social care system.
- Viewing, accessing and processing data from multiple trust information systems, and where possible 3rd sector & GP systems, to support care navigation.
- To establish and maintain effective referral and communication between internal and external services to support care navigation
For further details of the role please see the attached job description.
A full UK driving license is essential for this post. Please note that an international driving license is not accepted.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Secondment will be considered for internal candidates If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
Job description
Job responsibilities
- To work collaboratively with health, social care and the private sector signposting and facilitating referrals, enabling the provision of care from a variety of agencies. the post holder will provide central liaison between the services and carers, monitoring the care and movement of patients through services on recommendation following a clinical assessment and clinical triage.
- Support clinical triage to meet needs of patient and delivery of service outcomes.
- Deliver face to face and telephone contacts with patients to support interventions inclusive of; home visits to gather a comprehensive history and, in conjunction with hcps, determine their health & social prescribing needs; completing baseline observations and reporting back to clinicians; reviewing packages of care, goal plan progress, skin bundles and checks; caseload management and co-ordination of patient care.
- Identify support available within required services across pathway, liaising with staff as required to support patient flow and escalating when appropriate. liaise with specialities to identify support and allocation of urgent visits.
- To support clinical staff with tasks that aid in patient flow through the health and social care system.
- Viewing, accessing and processing data from multiple trust information systems, and where possible 3rd sector & GP systems, to support care navigation.
- To establish and maintain effective referral and communication between internal and external services to support care navigation
For further details of the role please see the attached job description.
A full UK driving license is essential for this post. Please note that an international driving license is not accepted.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Secondment will be considered for internal candidates If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
Person Specification
Qualifications
Essential
Experience
Essential
Knowledge and Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Person Specification
Qualifications
Essential
Experience
Essential
Knowledge and Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
