Surgical Admissions Officer

Job summary

An exciting opportunity has arisen within the Surgical Services Admissions Team at University Hospitals Coventry and Warwickshire NHS Trust. We are seeking to appoint an enthusiastic and dedicated individual to join our team. The post holder will be a key member, who enjoys the challenge of having a varied role across different specialities and departments providing a scheduling function for elective surgery. You will need to have excellent interpersonal skills and experience in the following:-

• Working in an administrative role
• Experience in customer facing
• Excellent communication skills, particularly over the telephone with people at all levels
• Excellent customer service
• Ability to stay calm under pressure
• Good team player who is also able to work own initiative
• Professional approach
• Flexible and committed

If you are interested in joining our friendly, supportive team please complete the online application form ensuring that you demonstrate your administrative experiences in relation to the Essentials Criteria in the Personal Specification section.

This is a full time role, 37.5 hours, Monday - Friday to cover the service needs. Weekend work may be required in future.

Please note that sponsorship is not eligible for this position.

Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

Main duties of the job

1. Under supervision and guidance abstract all the necessary information relating to outpatient procedures from both the case notes and the Trust's electronic systems and input this into the patient administration system
2. To manage the Waiting List and book as appropriate, validating errors and monitoring trends. Monitor utilisation reports. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.
3. To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate and a proper record is maintained.
4. Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
5. To have a clear understanding of RTT and performance targets and utilise reports effectively.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.