University Hospitals Coventry and Warwickshire NHS Trust

Support Secretary

The closing date is 30 November 2025

Job summary

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.

Please be advised that sponsorship is not eligible for this post.

Main duties of the job

Transcribing clinical dictation from busy trauma clinics with a 24 hour turnaround. supporting med secs with transcribing of elective clinics.

Cover absence of the Virtual Fracture Clinic administrator, act as a point of contact for the clinicians and nursing staff, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day and managing the telephone.

Supporting medical secretaries with ad hoc admin duties as required.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellencedesignated organisation - please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B2-7621138

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Job description

Job responsibilities

  • Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.
  • Act as the first point of contact for dealing with enquiries either face to face or on the telephone.
  • Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.
  • Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.
  • Making outpatient appointments and cashing up clinics.
  • Supporting medical secretaries with ad hoc admin duties as required.

For further details of the role please see the attached job description.

Job description

Job responsibilities

  • Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.
  • Act as the first point of contact for dealing with enquiries either face to face or on the telephone.
  • Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.
  • Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.
  • Making outpatient appointments and cashing up clinics.
  • Supporting medical secretaries with ad hoc admin duties as required.

For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

  • See supporting information

Desirable

  • See supporting documents

Experience

Essential

  • See supporting information

Desirable

  • See supporting information

Knowledge

Essential

  • See supporting information

Desirable

  • See supporting information

Skills

Essential

  • See supporting information

Desirable

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents
Person Specification

Qualifications

Essential

  • See supporting information

Desirable

  • See supporting documents

Experience

Essential

  • See supporting information

Desirable

  • See supporting information

Knowledge

Essential

  • See supporting information

Desirable

  • See supporting information

Skills

Essential

  • See supporting information

Desirable

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Desdimina Rai

desdimina.rai@uhcw.nhs.uk

02476965098

Details

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B2-7621138

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Supporting documents

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