Job summary
The Patient Access Team are looking for an experienced and energetic manager to join their team. Key functions of this role include: responsibility for the improvement of service, delivery within agreed KPI's, responsibility in delivering performance against financial and activity targets; supporting the development and delivery of service strategy and organisational development. Acting as RTT lead and as senior point of contact within the Trust for Patient Access; including the RTT team, e-Referral Service, Referrals Team, Clinic Changes, and the Patient Contact Team.
Supporting the Head of Elective Care in the delivery of Referral to Treatment standards. The post holder will maintain a professional knowledge base of existing and new guidance; acting as an expert in the Patient Access Policy (RTT) to provide challenge, governance and support to the Trust. Provide line management and leadership within the Patient Access Team.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- Support the Head of Elective Care, ensuring clear communication and robust implementation of policy, business objectives and agreed targets.Provide support to the Head of Elective Care by ensuring sound operational management of all areas with robust systems that are continuously improved.
- Implementation and regular review of departmental processes to ensure compliance and continual improvements.
- Implementation and regular review of robust systems and processes so that your department budget is effectively managed, and financial balance is achieved, within Trust budgetary rules.
- Implement HR and governance strategies and policies within the Department in order to achieve compliance with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
- Implement and review robust arrangements within the Department to effectively deal with emergencies, in line with Trust policy.
- Provide appropriate managerial assistance to the Senior Managers - 'Acting Up' as required.
- Demonstrate sound leadership and a strong managerial presence including effective time management (self & team), personal development (self & team) and the development of a patient centred approach to decision making.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- To participate and deliver the Elective Care training program. Ensuring all staff are clear on national rules associated with the Patient Access Policy whilst providing clarity on roles and responsibility, supporting the Trust to eliminate unnecessary delays in pathways.
- Form links as RTT Lead with Specialties and departmental managers to implement standard work in line with the Patient Access Policy.
- As the e-Referral Service Lead the post holder will lead and deliver within the organisation the e-Referral Service including the maintenance of services.
- Leading the team in a calm professional manner
- Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
- In conjunction with the Head of Elective Care assume lead responsibility for the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
- Responsible for the improvement and delivery of local and national targets by ensuring effective and efficient use of resources.
- Support the Trust in the delivery of operational performance to achieve delivery of national and local targets, the development and delivery of improvement plans and re-engineering of roles/models of care.
- To produce and facilitate a robust audit program to ensure local and Trustwide accurate data capture and adherence to local and national rules and standards.
- To provide information and attend weekly Senior Access Meetings. This may involve participating by leading and providing challenge to others as appropriate.
- Undertake project work as and when required to support the delivery of local and national performance targets.
For further details of the role please see the attached job description.
Job description
Job responsibilities
- To participate and deliver the Elective Care training program. Ensuring all staff are clear on national rules associated with the Patient Access Policy whilst providing clarity on roles and responsibility, supporting the Trust to eliminate unnecessary delays in pathways.
- Form links as RTT Lead with Specialties and departmental managers to implement standard work in line with the Patient Access Policy.
- As the e-Referral Service Lead the post holder will lead and deliver within the organisation the e-Referral Service including the maintenance of services.
- Leading the team in a calm professional manner
- Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
- In conjunction with the Head of Elective Care assume lead responsibility for the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
- Responsible for the improvement and delivery of local and national targets by ensuring effective and efficient use of resources.
- Support the Trust in the delivery of operational performance to achieve delivery of national and local targets, the development and delivery of improvement plans and re-engineering of roles/models of care.
- To produce and facilitate a robust audit program to ensure local and Trustwide accurate data capture and adherence to local and national rules and standards.
- To provide information and attend weekly Senior Access Meetings. This may involve participating by leading and providing challenge to others as appropriate.
- Undertake project work as and when required to support the delivery of local and national performance targets.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
