Senior Administration Officer

Job summary

1. To provide administrative support to the Renal Office, Renal Ward and Dialysis Units within the renal medicine service. And to assist in monitoring and managing materials and stock across the Renal Medicine Service.
2. Booking new and follow-up appointments for patients and ensuring that all appointments are made using correct booking systems and within waiting time targets.
3. Assist in managing materials at ward / department level, acting as a primary point of contact. Undertake weekly service stock takes and input data as required on to computerised ordering systems.
4. Providing cross-cover for colleagues and providing day to day supervision where required. This will also include covering the Renal Outpatient Reception as and when required.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. Understanding of RTT, ensuring pathways are followed and completed.
2. To act as a point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained
3. To effectively manage internal and external referrals to the Renal Department. This will require effective collaboration with the Renal Consultants.
4. Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by University Hospitals Coventry and Warwickshire NHS Trust.
5. Cross cover Renal service administrative duties within the wider Renal admin team, including clerking duties and outpatient appointment scheduling.
6. To effectively manage generic email inboxes, dealing with patient and staff enquiries and ensuring that you are communicating at all levels using written, oral and electronic methods.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.