Job summary
We are seeking an enthusiastic and positive individual to join our team of receptionists within Outpatients at University Hospital.As the first face many patients will see when they enter our hospital we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience.
This is a challenging but rewarding role and we will support starters with all the education and training required in the systems we use.
If you would like to develop and grow within UHCW we would welcome a conversation with you and an application.
The department supports the trusts vision of an 0800 - 2000, 7 days a week service.
Please be advised sponsorship is not eligible for this post.
Closing date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures. To effectively communicate related information and advice regarding the reception in order to enable the multi-disciplinary team to achieve operational excellence.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
- Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
- Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patients name and address, etc.
- Track notes in and out of the department on computer system.
- Implement and maintain manual and electronic information and filing systems.
- Booking ambulance patients in and back out through the Patient Transport Services.
- Booking interpreters required for future appointments through the Language Line service.
- Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.
- Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required.
- Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.
- Support new team members by demonstrating and explaining routine dept practices and procedures.
- Provide appropriate cover in the absence of other members of the team.
For further details of the role please see the attached job description.
Job description
Job responsibilities
- Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
- Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
- Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patients name and address, etc.
- Track notes in and out of the department on computer system.
- Implement and maintain manual and electronic information and filing systems.
- Booking ambulance patients in and back out through the Patient Transport Services.
- Booking interpreters required for future appointments through the Language Line service.
- Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.
- Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required.
- Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.
- Support new team members by demonstrating and explaining routine dept practices and procedures.
- Provide appropriate cover in the absence of other members of the team.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Skills
Essential
Desirable
Commitment to Trust Values and Behaviours
Essential
Person Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Skills
Essential
Desirable
Commitment to Trust Values and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
