Job summary
The Technical Services Manager for End User Compute will provide technical expertise and vision for the configuration of the End User Compute environment. This will cover all end user device technologies, be it desktop, laptop, tablet or mobile devices and all associated management tools and technologies.
The post holder will have significant expertise of the technologies used by the Trust to manage its environment, which should include Microsoft Enterprise Mobility, including Intune and SCCM, Azure Active Directory, Virtual Applications and Desktops such as Citrix XenApp and VMware Horizon, and SSO technologies.
The team operates a hybrid working pattern which involves a blend of remote working and working on site at University Hospital, Coventry and other Trust locations, as required by organisational demands.
Please be advised that interviews are likely to be in week commencing 4th November.
Main duties of the job
Work with the Senior Technical Services Managers in the third line team to:
- Managing the End User Compute work streams to ensure we provide a robust and streamlined EUC experience to the Trust.
- Make a positive contribution to Customer Relationship Management by ensuring that users and other relevant staff are notified in a timely and professional manner of changes made which affect the operation of specific ICT equipment.
- Manage designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards.
- Give presentations of systems to users and other interested parties as required.
- Keep abreast of current developments within the computer and related industries.
- Responsible for Integrating best practices, evolving technologies and EUC platforms such as traditional PC desktop/laptop technology, thin client technology, and overall Enterprise Mobility as well as integrating end user devices into existing solutions
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Responsible for the provision and management of the current Desktop Image build infrastructure (SCCM/Intune), ensuring the environments update regularly and all tools within are used effectively.
- Responsible for the provision and management of the current Virtual Desktop Image build infrastructure (Citrix Virtual Apps and Desktop), ensuring the environments update regularly and all tools within are used effectively.
- Responsible for the deployment and maintenance of streamed applications via Citrix Virtual Apps
- Overall responsibility for managing policy and application delivery of the Trust mobile device management solution (Intune). Ensuring applications are delivered to the correct devices as required.
- Audit desktop computing hardware and software and maintain accurate configuration data.
- Support the ICT Service Desk for End User Device related issues as well as mentor/guide the Service Desk Analysts and Second Line Support teams on the process of troubleshooting end user related issues following a formal process and providing detailed supporting documentation.
- Provide effective technical support and fault resolution with timely feedback to users, adhering to ITIL standards and Technical SLAs.
- Produce and maintain resources for staff such as help sheets, user guides and other electronic materials as well as providing user training.
- To ensure endpoints are secured in line with security policies and other security procedures are followed, to maintain a working knowledge of potential threats and to implement counter-measures.
- Supporting the Senior Technical Services Manager in managing suppliers to ensure the business receives value for money and the service provided meets the SLAs put in place.
- Work closely with Infrastructure teams to ensure ongoing alignment towards the target architecture.
- To develop the Digital workspace by supporting the integration and developments of the EUC environment that fit within the Digital strategy including Single-sign-on technology.
- Adhere to change management procedures when implanting change on systems
- Ensure that all staff comply with appropriate legal, local trust policies and statutory requirements, including health and safety, accident/incident reporting incorporating responsibilities into objectives as appropriate.
- Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.
- Undertake other duties commensurate with this grade and nature of the post as allocated by the Manager.
- Champion internal process improvement to ensure that appropriate documentation is formulated for system configuration and operational policies using ISO:9001 QMS departmental standards.
- Drive performance upwards against given targets in ServiceNow using Key Performance Indicators (KPIs) to measure performance.
For further details please see the attached job description
Job description
Job responsibilities
- Responsible for the provision and management of the current Desktop Image build infrastructure (SCCM/Intune), ensuring the environments update regularly and all tools within are used effectively.
- Responsible for the provision and management of the current Virtual Desktop Image build infrastructure (Citrix Virtual Apps and Desktop), ensuring the environments update regularly and all tools within are used effectively.
- Responsible for the deployment and maintenance of streamed applications via Citrix Virtual Apps
- Overall responsibility for managing policy and application delivery of the Trust mobile device management solution (Intune). Ensuring applications are delivered to the correct devices as required.
- Audit desktop computing hardware and software and maintain accurate configuration data.
- Support the ICT Service Desk for End User Device related issues as well as mentor/guide the Service Desk Analysts and Second Line Support teams on the process of troubleshooting end user related issues following a formal process and providing detailed supporting documentation.
- Provide effective technical support and fault resolution with timely feedback to users, adhering to ITIL standards and Technical SLAs.
- Produce and maintain resources for staff such as help sheets, user guides and other electronic materials as well as providing user training.
- To ensure endpoints are secured in line with security policies and other security procedures are followed, to maintain a working knowledge of potential threats and to implement counter-measures.
- Supporting the Senior Technical Services Manager in managing suppliers to ensure the business receives value for money and the service provided meets the SLAs put in place.
- Work closely with Infrastructure teams to ensure ongoing alignment towards the target architecture.
- To develop the Digital workspace by supporting the integration and developments of the EUC environment that fit within the Digital strategy including Single-sign-on technology.
- Adhere to change management procedures when implanting change on systems
- Ensure that all staff comply with appropriate legal, local trust policies and statutory requirements, including health and safety, accident/incident reporting incorporating responsibilities into objectives as appropriate.
- Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.
- Undertake other duties commensurate with this grade and nature of the post as allocated by the Manager.
- Champion internal process improvement to ensure that appropriate documentation is formulated for system configuration and operational policies using ISO:9001 QMS departmental standards.
- Drive performance upwards against given targets in ServiceNow using Key Performance Indicators (KPIs) to measure performance.
For further details please see the attached job description
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
