Job summary
Administrative Team Leader (Band 4) - Pharmacy Homecare and High Cost Drugs
The Pharmacy department at UHCW NHS Trust is looking for an experienced, dynamic, enthusiastic, highly motivated, Administration Team Leader to join our busy Pharmacy Homecare and High Cost Drugs Team.
The Pharmacy Homecare and High Cost Drugs Administration Team leader leads and manages the pharmacy homecare and high cost drugs administration team and supports the Lead Pharmacist and Lead Technician for High Cost Drugs and Homecare to ensure that a comprehensive administrative service is provided.
The administration team plays a key role in liaising with patients, healthcare professionals, homecare service providers and other trust departments to provide high quality care and service to all patients.
**Interviews for this post are due to take place 12th August 2024**
Main duties of the job
Candidates must have excellent organisational, communication and interpersonal skills, experience of minute taking and agenda management, good working knowledge of Microsoft Office applications and work well under pressure.
Candidates must have the appropriate administrative experience to work closely with the existing team structure and offer the skills to support the further development of the service. They will be innovative with their vision in developing their team. They will also work efficiently by empowering staff and showing good leadership and coaching skills.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
Communication
1.Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example enquiries, via virtual calls, telephone or email.
2.Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. during times of conflict and aggressive or demanding behaviour.
3.Provide effective problem solving face to face, via virtual calls and telephone.
4. Attend HC safety huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
5.Communicate work procedures, motivating departmental staff to achieve objectives.
Analytical and Judgemental Skills / Freedom to Act
1. Be able to develop, implement and review working practices. Review, analyse and initiate changes to current systems and procedures to improve service delivery.
2.Work unsupervised on a daily basis, liaise regularly with team members and feeding back to the Senior technician Homecare and High Cost Drugs
3. Ability to recognise situations that should be referred onto the Senior Technician HC and HCD or appropriate member of the HCD/HC Team and take prompt and appropriate action.
4.Ability to investigate a variety of issues and propose appropriate solutions following Trust Guidance.
5.Deal with complex enquiries, practicing confidentiality at all times.
6.Identify and promote best practice and innovation to improve efficiency and productivity
For further details please see job description attached.
Job description
Job responsibilities
Communication
1.Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example enquiries, via virtual calls, telephone or email.
2.Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. during times of conflict and aggressive or demanding behaviour.
3.Provide effective problem solving face to face, via virtual calls and telephone.
4. Attend HC safety huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
5.Communicate work procedures, motivating departmental staff to achieve objectives.
Analytical and Judgemental Skills / Freedom to Act
1. Be able to develop, implement and review working practices. Review, analyse and initiate changes to current systems and procedures to improve service delivery.
2.Work unsupervised on a daily basis, liaise regularly with team members and feeding back to the Senior technician Homecare and High Cost Drugs
3. Ability to recognise situations that should be referred onto the Senior Technician HC and HCD or appropriate member of the HCD/HC Team and take prompt and appropriate action.
4.Ability to investigate a variety of issues and propose appropriate solutions following Trust Guidance.
5.Deal with complex enquiries, practicing confidentiality at all times.
6.Identify and promote best practice and innovation to improve efficiency and productivity
For further details please see job description attached.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
