Job summary
To provide Third Line IT support to all corporate computer systems and associated Infrastructure, including VMware, Netapp, Microsoft and Citrix technologies
Please be advised that interviews for this vacancy will take place on the 4th March 2024*
Main duties of the job
- Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard server systems
- Ensure that corporate computer systems are supported effectively, including routine housekeeping, e.g. Monitoring server estate using SCOM and Backup schedules.
- Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers and Network components, ensuring such ICT equipment conforms to the appropriate safety standards.
- As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices.
- Utilising resources effectively and efficiently to achieve a quality service for the organisation.
- Support and supervise more junior ICT members in the execution of their job role.
- Be conversant with the principles, configuration and use of the Trust's standard computer operating systems, such as Microsoft Windows Server technologies
***Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.***
About us
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Work with relevant staff as required in the procurement, development and implementation of information systems
- Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults
- Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress.
- Use the LANDesk computer system as the Trusts ICT asset management system, and to use the system for the production of management reports, as required
- Assist in the evaluation of third party software.
- Participate in the management of designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards.
- Liaise with associated and related project teams, taking full account of user requirements and business objectives.
- Participate in developing documentation for ICT policies, procedures and system configurations.
- Liaise with outside support agencies on matters relating to the operation of ICT equipment and associated software.
- Undertake the training of staff and students in the use of ICT equipment and application software, as required.
- Give presentations of systems to users and other interested parties as required.
- Keep abreast of current developments within the computer and related industries.
- Liaise with other ICT staff, as required, to ensure the overall integrity and smooth running of the service.
- Participate in providing out of hours support, as required.
- Participate in appraisals and personal reviews and work to achieve agreed set objectives.
- Participate in appropriate training and development activities
For further details of the role please see the attached job description.
Job description
Job responsibilities
- Work with relevant staff as required in the procurement, development and implementation of information systems
- Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults
- Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress.
- Use the LANDesk computer system as the Trusts ICT asset management system, and to use the system for the production of management reports, as required
- Assist in the evaluation of third party software.
- Participate in the management of designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards.
- Liaise with associated and related project teams, taking full account of user requirements and business objectives.
- Participate in developing documentation for ICT policies, procedures and system configurations.
- Liaise with outside support agencies on matters relating to the operation of ICT equipment and associated software.
- Undertake the training of staff and students in the use of ICT equipment and application software, as required.
- Give presentations of systems to users and other interested parties as required.
- Keep abreast of current developments within the computer and related industries.
- Liaise with other ICT staff, as required, to ensure the overall integrity and smooth running of the service.
- Participate in providing out of hours support, as required.
- Participate in appraisals and personal reviews and work to achieve agreed set objectives.
- Participate in appropriate training and development activities
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
