Job summary
An opportunity has arisen for a full time Admin Manager in Breast and Ophthalmology within Universities Hospitals Coventry and Warwickshire NHS Trust.
We are seeking to appoint an Admin Manager with the following skills and experience:-
- Working within a senior admin role with line management experience
- Excellent communication skills both verbally and written
- Good team player who is also able to work on own initiative
- Ability to stay calm under pressure
- Professional approach
- Flexibility and Commitmen
You will need to be proficient in the use of standard Microsoft Office packages. In addition to this, experience in the use of patient administration systems would be advantageous.
This is a full time post and will be based at both St Cross and UHCW.
Main duties of the job
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trust's Values and Behaviour's Framework and Values Based Recruitment Factsheet which can be accessed on the right side of this page under the job description.The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behavior's. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
1. To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements
This will require:
- Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
- Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
- Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
- Responsibility for departmental performance including participation in the setting of objectives and standards.
- Representing the department in appropriate forums.
- Continuous review/updating of administration policies and procedures and supporting documentation and or systems.
- Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
- Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
- Liaise with Local CCGs, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners
- To provide cross cover support as required to the Department
This will require:
- Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
- Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
- Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews
- To ensure an effective internal and external communication system within the department and Trust wide
This will require:
- Provision of an effective communication system both within the team and to internal and external agencies.
- Providing and improving services in line with Trust objectives and nationally agreed initiatives
- Motivating and persuading staff regarding changes to procedures and current practice
- Monitoring and providing reports to Senior Team in line with KPI.
- Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.
- Providing a point of contact for external agencies to ensure issues are resolved and information shared as appropriate
- To continually contribute to patient and business improvement Agendas
This will require:
- Undertaking any project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets,
- Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
- Share ideas for potential service improvemen
For further details of the role please see the attached job description.
Job description
Job responsibilities
1. To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements
This will require:
- Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
- Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
- Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
- Responsibility for departmental performance including participation in the setting of objectives and standards.
- Representing the department in appropriate forums.
- Continuous review/updating of administration policies and procedures and supporting documentation and or systems.
- Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
- Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
- Liaise with Local CCGs, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners
- To provide cross cover support as required to the Department
This will require:
- Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
- Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
- Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews
- To ensure an effective internal and external communication system within the department and Trust wide
This will require:
- Provision of an effective communication system both within the team and to internal and external agencies.
- Providing and improving services in line with Trust objectives and nationally agreed initiatives
- Motivating and persuading staff regarding changes to procedures and current practice
- Monitoring and providing reports to Senior Team in line with KPI.
- Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.
- Providing a point of contact for external agencies to ensure issues are resolved and information shared as appropriate
- To continually contribute to patient and business improvement Agendas
This will require:
- Undertaking any project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets,
- Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
- Share ideas for potential service improvemen
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
