IT Server Engineer

West Midlands Ambulance Service University NHS Foundation Trust

This job is now closed

Job summary

Do you want the chance to work as part of an innovative small team supporting the cutting edge of pre-hospital emergency care? If so, this is for you!

Were looking for a dedicated, highly motivated individual who can work as part of our existing Server and Storage team to support to the whole organisation, including 2 Ambulance Emergency Operations Centres

You will be the escalation point between the IT Service Desk and the Server and Storage team, dealing with calls in the first instance and escalating to other team members where required

There will be opportunities to be involved with ad-hoc project work, as and when necessary

You should have in depth experience of Active Directory, Entra ID, Office365, Hyper-V virtualisation, Clustering, Citrix and Dell and HP server hardware. Knowledge of SQL, IIS, DNS, DHCP would be advantageous too, as would a broad knowledge of networking concepts

At WMAS we see the importance of training as technology never stands still. You will be encouraged to participate in professional industry leading training course including certification

With the crucial nature of the systems our team supports, we have very high expectations of our engineers, that they are adaptable, reliable and work in accordance with the organisational core values. If you have these essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today

Main duties of the job

The OTE starting salary for this post is £29970. You must be prepared to take part in the teams out of hours on call rota, for which attracts an additional percentage depending on frequency, in addition to overtime earned as a result.

**IMPORTANT NOTE**Applications will only be considered from those will a full UK Driving Licence.

Applicants will either work from our HQ in Brierley Hill or Stafford HUB.

If you have any questions in relation to the role, please feel free to contact Mike Turner, our Senior Infrastructure Engineer on 07741 014759.

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check.

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

About us

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year plus the relevant unsocial hours as per section 2

Contract

Permanent

Working pattern

Full-time

Reference number

C9217-289-24-25

Job locations

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

Staffordshire HUB

Unit 2, Tollgate Drive

Tollgate Industrial Estate

Tollgate, Staffordshire

ST16 3HS

Job description

Job responsibilities

Service Delivery Management

Design and implement a comprehensive range of procedures for security. Recovery and restart (including from disaster) and incident/problem control.

Short and medium term operational planning and scheduling, of Infrastructure capacity for both local and off premise infrastructure. .

Design, configuration and implementation of server infrastructure including relevant network appliances.

Responsible for ensuring the ITIL service desk escalation queue is managed, and any jobs are completed by the postholder within a timely manner. Any issues with incident escalation are raised with the IT Server and Storage manager to ensure that jobs do not breech the specific Service Level Agreements SLAs.

Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy.

Understanding requirements of installed and planned systems, particularly in respect of Infrastructure components, including security, characteristics of associated hardware and software, and targets for performance and quality of service.

Communicating effectively using electronic, verbal and written word, as required with users and IT staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of service such as upgrades of equipment and software.

Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to higher management; implement specific improvements within scope of responsibility.

May be required to work on own or as part of a team in the development and planning of service projects, by use of appropriate computer software, where required with consideration to budgetary restraints.

Implement training documentation and deliver training to staff in the use of IT equipment.

Supplier Management

Obtaining and evaluating offers from suppliers of Infrastructure equipment and other services for communications networks.

Monitoring and reviewing performance, throughput, availability and exceptional incidents and proposing and implementing consequent improvements.

Liaising with suppliers technical personnel about problem resolution in the event of service or component failure.

Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system or component.

Ensures that supplier access to systems is within the Trusts security policy and that physical access to critical areas are monitored.

Monitoring and Reporting

Implement Infrastructure monitoring functionality across the Trust and take responsibility for monitoring such activity.

Making assessments of the capacity and performance characteristics of possible and actual designs and implementations,

Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition is taken in a timely fashion to avoid service degradation or failure.

Revising all assessments, estimates and forecasts at appropriate times during operation, including advising on the impact of possible, authorised or actual changes.

Monitoring security of all systems and networks and networks and managing a proactive security scheme to avoid security breaches, including and implementing and maintaining a log in line with the Trust and NHS Digital security policy.

Using Spreadsheet, Database and other Trust based software to support the reporting and management responsibilities.

Problem Management

Reporting acute / Chronic service delivery problems to the IT Manger as appropriate and to the Heads of Departments effected. so that appropriate actions can be initiated.

Ensuring that all IT personnel are aware of problems, potential problems and known errors so that they can assist in their resolution.

Satisfactory resolution of all unresolved incidents, including provision of support in deciding immediate action, the co-ordination of investigations and proposals for changes and circumventions, and the initiation and monitoring of agreed remedies.

Work under own initiative in preventing occurrence of incidents through activities such as identifying suspect components, monitoring systems being developed and preventing problems in one system being replicated in others across all Trust IT systems.

Report and advise on the quality of services, systems and support being provided to users, suppliers, comparing against agreements when appropriate.

Responds to and resolves faults on IT systems. Includes support to users on Trust sites across the Trust in line with agreed SLAs.

Responds to requests and fault reports from the organisations external customers in line with agreed SLAs.

Work with other IT Staff to document procedure and changes.

Must ensure that adequate backups are taken for all communication systems.

Takes part in IT Hardware and Software Audit when requested.

Must ensure the full account is taken of the needs for quality, security, availability, integrity and safety, utilising as appropriate specialised techniques, tools, methods and standards.

Within agreed standard and policies must be competent in planning the work of teams or project groups; must ensure that assigned resources (staff, equipment, software, services) are properly budgeted, utilised and accounted for.

Additional Information

Ensures compliance with relevant Legislations. eg Data Protection, Software Misuse Act and Copyright Act

Ensures compliance with the requirements of Quality Management Systems.

Participates in the IT Departments daily on-call rota.

Attendance at Locality & IT Meetings with the Trust.

Manual Handling of IT & Communications equipment on a daily basis.

Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time.

The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments

Job description

Job responsibilities

Service Delivery Management

Design and implement a comprehensive range of procedures for security. Recovery and restart (including from disaster) and incident/problem control.

Short and medium term operational planning and scheduling, of Infrastructure capacity for both local and off premise infrastructure. .

Design, configuration and implementation of server infrastructure including relevant network appliances.

Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy.

Implement training documentation and deliver training to staff in the use of IT equipment.

Supplier Management

Obtaining and evaluating offers from suppliers of Infrastructure equipment and other services for communications networks.

Monitoring and reviewing performance, throughput, availability and exceptional incidents and proposing and implementing consequent improvements.

Liaising with suppliers technical personnel about problem resolution in the event of service or component failure.

Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system or component.

Ensures that supplier access to systems is within the Trusts security policy and that physical access to critical areas are monitored.

Monitoring and Reporting

Implement Infrastructure monitoring functionality across the Trust and take responsibility for monitoring such activity.

Making assessments of the capacity and performance characteristics of possible and actual designs and implementations,

Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition is taken in a timely fashion to avoid service degradation or failure.

Revising all assessments, estimates and forecasts at appropriate times during operation, including advising on the impact of possible, authorised or actual changes.

Using Spreadsheet, Database and other Trust based software to support the reporting and management responsibilities.

Problem Management

Reporting acute / Chronic service delivery problems to the IT Manger as appropriate and to the Heads of Departments effected. so that appropriate actions can be initiated.

Ensuring that all IT personnel are aware of problems, potential problems and known errors so that they can assist in their resolution.

Report and advise on the quality of services, systems and support being provided to users, suppliers, comparing against agreements when appropriate.

Responds to and resolves faults on IT systems. Includes support to users on Trust sites across the Trust in line with agreed SLAs.

Responds to requests and fault reports from the organisations external customers in line with agreed SLAs.

Work with other IT Staff to document procedure and changes.

Must ensure that adequate backups are taken for all communication systems.

Takes part in IT Hardware and Software Audit when requested.

Must ensure the full account is taken of the needs for quality, security, availability, integrity and safety, utilising as appropriate specialised techniques, tools, methods and standards.

Additional Information

Ensures compliance with relevant Legislations. eg Data Protection, Software Misuse Act and Copyright Act

Ensures compliance with the requirements of Quality Management Systems.

Participates in the IT Departments daily on-call rota.

Attendance at Locality & IT Meetings with the Trust.

Manual Handling of IT & Communications equipment on a daily basis.

Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time.

The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments

Person Specification

Skills and Knowledge

Essential

Practical knowledge of Cloud platforms and migration of such.
History of completion of projects to specification, budget and timescale
Specialist knowledge of Microsoft IT operating systems
Willing to undertake training in order to fulfil the requirements of the job may include external training.
Good verbal and written communication skills
Full clean driving licence

Qualifications

Essential

Degree level or equivalent vocational qualification in technical subjects.

Experience

Essential

Minimum of 5 years experience of working within an IT environment.
Experience of prioritising workload and working to set time parameters.
Experience of handling confidential information

Person Specification

Skills and Knowledge

Essential

Practical knowledge of Cloud platforms and migration of such.
History of completion of projects to specification, budget and timescale
Specialist knowledge of Microsoft IT operating systems
Willing to undertake training in order to fulfil the requirements of the job may include external training.
Good verbal and written communication skills
Full clean driving licence

Qualifications

Essential

Degree level or equivalent vocational qualification in technical subjects.

Experience

Essential

Minimum of 5 years experience of working within an IT environment.
Experience of prioritising workload and working to set time parameters.
Experience of handling confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.