Recruitment Apprentice (Business Administration)

West Midlands Ambulance Service University NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has become available for a motivated individual to undertake a Level 3 apprenticeship in Business Administration within the Recruitment Department at West Midlands Ambulance Service University NHS Foundation Trust.

Within the recruitment department you will work alongside a well-established team assisting applicants through the selection process. You will learn how to process pre-employment checks to ensure that everything is in place in preparation for applicants to commence their new roles within the service. You will also help to respond to queries on the telephone, face to face and via email to help build and develop key communication skills.

Applicants must hold a minimum of 5 GCSEs at Grade D/3 or above in English, Maths & IT (or equivalent qualifications at Level 1 Employability Skills) and must be willing to complete a Level 3 apprenticeship in Business Administration.

The apprenticeship will equip successful applicants with essential skills within an administrative environment as well as a Level 3 qualification. The programme is suitable for applicants who are looking for both work experience within a large organisation and to gain a qualification within Business Administration

Please note that Graduates, anyone with a level 4 Qualification or level 3 business administration is not eligible for funding for Apprenticeship Posts. We are looking to give these opportunities to individuals who have not undertaken an Apprenticeship Qualification to date

Main duties of the job

If you are passionate about working within our multi-award winning service and playing your part in ensuring that we continue to deliver excellent care to our communities within the West Midlands then we want to hear from you.

**Assessments / Interviews will take place on Friday 28th February 2025**

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

About us

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Date posted

10 February 2025

Pay scheme

Other

Salary

£6.40 an hour Rising to national minimum wage from year 2

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

C9217-265-24-25

Job locations

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

Job description

Job responsibilities

Provides full administrative support clerical i.e. filing, photocopying, typing, retrieval of document as and when required

To support the Trusts paperless vision working electronically where possible.

Input, retrieve and collate information using Departmental and Trust computer systems. Prepares correspondence, reports, memos, orders, etc. using a range of data systems.

To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area.

Deal with face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times.

To be responsible for receiving and processing of mail, incoming and out-going telephones calls in accordance with Trust Policies,

To communicate effectively and liaise with other health professionals in a clear concise and professional manner.

Works in accordance with documented procedures to ensure full compliance with Quality Management Systems.

Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service sharing information as appropriate.

To act as an ambassador for the department and promote services

Undertake statutory training as required in accordance with Health and Safety regulations.

To maintain health and safety and security on own work environment

To achieve apprenticeship standard (Functional Skills, NVQ and Technical Certificate) within the specified time frame and attend all of the training sessions for the programme whenever necessary.

Undertake any other required development work

Undertakes any other duties that may be required from time to time and are commensurate with the level of the post.

Participates in any training/development appropriate for the role