Non-Emergency Patient Transport Services Call Taker
West Midlands Ambulance Service University NHS Foundation Trust
The closing date is 17 February 2025
Job summary
West Midlands Ambulance Service University NHS Foundation Trust is looking to recruit Call Takers for our Non-Emergency Patient Transport Services contract in Tollgate, Staffordshire.
Successful applicants will be responsible for handling incoming and outbound calls within the Non-Emergency Control Centre.
Applicants must have a minimum of 3 GCSEs at Grade C or above including English (or equivalent) along with a minimum of 12 months customer service experience. **please note, qualification evidence will be required, therefore, please ensure you have these before applying for this post.**
As part of the interview process for this post you will be required to undertake both assessments and a formal interview.
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Date posted
05 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year plus the relevant section 2 unsocial hours enhancements
Contract
Permanent
Working pattern
Full-time
Reference number
C9217-262-24-25
Job locations
Tollgate PTS
Tollgate Drive, Tollgate Industrial Estate
Tollgate
Staffordshire
ST16 3HS
Employer details
Employer name
West Midlands Ambulance Service University NHS Foundation Trust
Address
Tollgate PTS
Tollgate Drive, Tollgate Industrial Estate
Tollgate
Staffordshire
ST16 3HS
Employer's website
https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)
For questions about the job, contact:
