Job summary
West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.
The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
An exciting opportunity has become available for a motivated individual to undertake an apprenticeship in Business Administration within the Recruitment Department at West Midlands Ambulance Service University NHS Foundation Trust.
Main duties of the job
Within the recruitment department you will work alongside a well-established team assisting applicants through the selection process. You will learn how to process pre-employment checks to ensure that everything is in place in preparation for applicants to commence their new roles within the service. You will also help to respond to queries on the telephone, face to face and via email to help build and develop key communication skills.
If you are passionate about working within our multi-award winning service and playing your part in ensuring that we continue to deliver excellent care to our communities within the West Midlands then we want to hear from you
Applicants must hold a minimum of 5 GCSEs at Grade D/3 or above in English, Maths & IT (or equivalent qualifications at Level 1 Employability Skills) and must be willing to complete a Level 3 apprenticeship in Business Administration.
The apprenticeship will equip successful applicants with essential skills within an administrative environment as well as a Level 3 qualification. The programme is suitable for applicants who are looking for both work experience within a large organisation and to gain a qualification within Business Administration
Please note that Graduates or anyone with a level 4 Qualification is not eligible for funding for Apprenticeship Posts. We are looking to give these opportunities to individuals who have not undertaken an Apprenticeship Qualification to date.
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job description
Job responsibilities
The
successful candidate will be required to assist with the provision of a
comprehensive and effective administrative service to support the smooth and
efficient running of the department.
The post holder is required to communicate effectively and
courteously with a range of internal/external personnel.
To
work as part of a team alongside other clerical staff within the Service and to
be part of a multidisciplinary team delivering a high quality service on behalf
of the Trust.
To
complete the relevant assessments to successfully complete the apprenticeship
programme and award.
Provides
full administrative support clerical i.e. filing, photocopying, typing,
retrieval of document as and when required
To
support the Trusts paperless vision working electronically where possible.
Input,
retrieve and collate information using Departmental and Trust computer systems.
Prepares correspondence, reports, memos, orders, etc. using a range of data
systems.
To
receive visitors to the department in a professional, friendly manner while
actively maintaining the security of the area.
Deal
with face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining
confidentiality at all times.
To be
responsible for receiving and processing of mail, incoming and out-going
telephones calls in accordance with Trust Policies,
To
communicate effectively and liaise with other health professionals in a clear
concise and professional manner.
Works in
accordance with documented procedures to ensure full compliance with Quality
Management Systems.
Liaise
with other agencies, departments and official bodies to assist in providing a
high quality and efficient service sharing information as appropriate.
To act
as an ambassador for the department and promote services
Undertake
statutory training as required in accordance with Health and Safety
regulations.
To
maintain health and safety and security on own work environment
To
achieve apprenticeship standard (Functional Skills, NVQ and Technical
Certificate) within the specified time frame and attend all of the training
sessions for the programme whenever necessary.
Undertake
any other required development work
Undertakes any other duties that may be required from time
to time and are commensurate with the level of the post.
Participates in any training/development appropriate
for the role
Job description
Job responsibilities
The
successful candidate will be required to assist with the provision of a
comprehensive and effective administrative service to support the smooth and
efficient running of the department.
The post holder is required to communicate effectively and
courteously with a range of internal/external personnel.
To
work as part of a team alongside other clerical staff within the Service and to
be part of a multidisciplinary team delivering a high quality service on behalf
of the Trust.
To
complete the relevant assessments to successfully complete the apprenticeship
programme and award.
Provides
full administrative support clerical i.e. filing, photocopying, typing,
retrieval of document as and when required
To
support the Trusts paperless vision working electronically where possible.
Input,
retrieve and collate information using Departmental and Trust computer systems.
Prepares correspondence, reports, memos, orders, etc. using a range of data
systems.
To
receive visitors to the department in a professional, friendly manner while
actively maintaining the security of the area.
Deal
with face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining
confidentiality at all times.
To be
responsible for receiving and processing of mail, incoming and out-going
telephones calls in accordance with Trust Policies,
To
communicate effectively and liaise with other health professionals in a clear
concise and professional manner.
Works in
accordance with documented procedures to ensure full compliance with Quality
Management Systems.
Liaise
with other agencies, departments and official bodies to assist in providing a
high quality and efficient service sharing information as appropriate.
To act
as an ambassador for the department and promote services
Undertake
statutory training as required in accordance with Health and Safety
regulations.
To
maintain health and safety and security on own work environment
To
achieve apprenticeship standard (Functional Skills, NVQ and Technical
Certificate) within the specified time frame and attend all of the training
sessions for the programme whenever necessary.
Undertake
any other required development work
Undertakes any other duties that may be required from time
to time and are commensurate with the level of the post.
Participates in any training/development appropriate
for the role
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs at Grade D/ 3 or above to include English, Maths & IT (or equivalent qualifications at Level 1/ Employability skills)
- Willing to complete a Level 3 Apprenticeship qualification in Business Administration
- Willing to undergo any training considered necessary for the duties of the post
Experience
Essential
- Experience in use of MS Office, Word, Excel, Outlook
Skills and Knowledge
Essential
- Excellent keyboard skills and IT literate
- Good communication and interpersonal skills (both verbally & in writing)
- Ability to work under pressure
- A desire / interest to work within administration
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs at Grade D/ 3 or above to include English, Maths & IT (or equivalent qualifications at Level 1/ Employability skills)
- Willing to complete a Level 3 Apprenticeship qualification in Business Administration
- Willing to undergo any training considered necessary for the duties of the post
Experience
Essential
- Experience in use of MS Office, Word, Excel, Outlook
Skills and Knowledge
Essential
- Excellent keyboard skills and IT literate
- Good communication and interpersonal skills (both verbally & in writing)
- Ability to work under pressure
- A desire / interest to work within administration
