Job summary
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Main duties of the job
An exciting opportunity has become available for an Operations Manager to join our Non-Emergency Patient Transport Services Team in Cheshire.
The
post holder, within their designated area, is responsible for ensuring operational performance
(delivery and output) meets or exceeds customer requirements and local
performance standards, targets and objectives and conforms with all trust
policies and procedures along with the effective day to day management
of fleet, estates, control and staff to meet service delivery requirements
and provide best value.
Applicants must have a minimum of 5 GCSEs (or equivalent) at Grade C or above including English & Math along with holding (or working towards) a Degree Level in General Management.
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
About us
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job description
Job responsibilities
The Operations
Manager PTS will ensure the efficient delivery of all non-emergency services
within their designated area. They will support the Senior Operations Manager
in the management of services, delivering all required contractual and local
targets and ensure the effective, efficient use of resources.
Key Result Areas:
Operational
Performance
Ensure
that all key performance and contract quality indicators are achieved.
Generate reports, presentations, statistical
information and other pro-active measures as and when required.
Assist with complaints and investigations, reporting
on the findings within the trusts procedures.
Support the Senior Manager in communicating directly
with patients and carers to resolve any issues, as appropriate.
Attend and contribute to relevant meetings as and when
required.
Contribute
to the management of budgets and be responsible for maintaining financial
performance within agreed parameters.
Work
with the Contract Support and Business Advisor to regularly analyse resource
and demand
Workforce
Ensure that all planned staff rotas are manned in
accordance with resource and demand analysis.
Ensure all staff have attained and are refreshed in
any necessary qualifications/training including workbooks and mandatory
training. Provide regular reports showing year to date progress.
Ensure all sickness absence is recorded, managed and
monitored. Provide support to staff that are sick and maintain regular
contact. Ensure sickness levels remain within the parameters set by the
trust. Provide regular reports showing year to date progress.
Support and participate in recruitment and selection
processes, grievance and disciplinary procedures, ensuring adherence to
trust policies and procedures
Develop effective communications and relationships
with staff and their representatives.
Conduct annual Personal Development Reviews with all
staff. Ensure that identified personal development requests are acted upon
where appropriate. Provide regular reports showing year to date progress.
Conduct regular meetings with supervisors to review
all operational duties of the contract in order for best working practices
to be achieved and maintained.
Assist and support the supervisors in their
development
For a full comprehensive job description please see the job description & person specification link
Job description
Job responsibilities
The Operations
Manager PTS will ensure the efficient delivery of all non-emergency services
within their designated area. They will support the Senior Operations Manager
in the management of services, delivering all required contractual and local
targets and ensure the effective, efficient use of resources.
Key Result Areas:
Operational
Performance
Ensure
that all key performance and contract quality indicators are achieved.
Generate reports, presentations, statistical
information and other pro-active measures as and when required.
Assist with complaints and investigations, reporting
on the findings within the trusts procedures.
Support the Senior Manager in communicating directly
with patients and carers to resolve any issues, as appropriate.
Attend and contribute to relevant meetings as and when
required.
Contribute
to the management of budgets and be responsible for maintaining financial
performance within agreed parameters.
Work
with the Contract Support and Business Advisor to regularly analyse resource
and demand
Workforce
Ensure that all planned staff rotas are manned in
accordance with resource and demand analysis.
Ensure all staff have attained and are refreshed in
any necessary qualifications/training including workbooks and mandatory
training. Provide regular reports showing year to date progress.
Ensure all sickness absence is recorded, managed and
monitored. Provide support to staff that are sick and maintain regular
contact. Ensure sickness levels remain within the parameters set by the
trust. Provide regular reports showing year to date progress.
Support and participate in recruitment and selection
processes, grievance and disciplinary procedures, ensuring adherence to
trust policies and procedures
Develop effective communications and relationships
with staff and their representatives.
Conduct annual Personal Development Reviews with all
staff. Ensure that identified personal development requests are acted upon
where appropriate. Provide regular reports showing year to date progress.
Conduct regular meetings with supervisors to review
all operational duties of the contract in order for best working practices
to be achieved and maintained.
Assist and support the supervisors in their
development
For a full comprehensive job description please see the job description & person specification link
Person Specification
Skills and Knowledge
Essential
- Effective verbal & written communication skills
- Analytical skills, ability to understand complex data and make appropriate decisions
- Problem solving and negotiation skills with ability to act on and take responsibility for decisions
- Ability to write reports and present complex ideas and information to disparate groups including staff
- Comprehensive working knowledge of patient transport services with a clear understanding of how the market for non-emergency transport operates
- Full UK driving licence (showing no more than 3 points)
Qualifications
Essential
- Minimum of 5 GCSEs (or equivalent) Grade C or above to include English, & Maths, or equivalent
- Degree level General Management qualification (or working towards)
Experience
Essential
- Experience in staff management
- Experience of establishing and maintaining effective customer care
- Experience of managing change
- Awareness of contemporary NHS issues
- Experience of working within a public service or customer care environment.
- Experience of driving a variety of vehicles
Person Specification
Skills and Knowledge
Essential
- Effective verbal & written communication skills
- Analytical skills, ability to understand complex data and make appropriate decisions
- Problem solving and negotiation skills with ability to act on and take responsibility for decisions
- Ability to write reports and present complex ideas and information to disparate groups including staff
- Comprehensive working knowledge of patient transport services with a clear understanding of how the market for non-emergency transport operates
- Full UK driving licence (showing no more than 3 points)
Qualifications
Essential
- Minimum of 5 GCSEs (or equivalent) Grade C or above to include English, & Maths, or equivalent
- Degree level General Management qualification (or working towards)
Experience
Essential
- Experience in staff management
- Experience of establishing and maintaining effective customer care
- Experience of managing change
- Awareness of contemporary NHS issues
- Experience of working within a public service or customer care environment.
- Experience of driving a variety of vehicles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
