Job summary
The Chronic Pain Unit Manager must be a highly organised and resilient individual who can thrive under pressure. This person needs exceptional time management skills to efficiently prioritise patient care while managing administrative tasks and reducing waiting times. Given the demanding environment, the manager should be adaptable, and solution focused, able to quickly address challenges such as resource constraints and staff shortages without compromising patient safety or quality of care. A background in clinical duties is essential, as this role requires hands on involvement in patient assessments and treatment planning to provide expert guidance and maintain a high standard of care.
Strong leadership qualities are crucial for this position. The ward manager must inspire and motivate a multidisciplinary team, fostering a collaborative and supportive work environment. They should possess excellent communication skills to liaise effectively with patients, families, medical staff, and hospital administration. Empathy and emotional intelligence are also key, enabling the manager to understand the complex needs of chronic pain patients and advocate for their care. Overall, the ideal candidate is a compassionate, proactive leader with clinical expertise and the ability to manage a fast-paced, high-demand unit efficiently.
Main duties of the job
Key Dimensions:
- Day to day operational and nursing management of services within the Chronic Pain Outpatient department.
- Delegate responsibility for the management of the pay and non-pay budget within sphere of responsibility.
- Responsible for recruitment from Health Care Assistant up to and including Band 6 Nurses.
- Lead/Assist for service development to improve the patient experience in Chronic Pain.
- Lead/Assist for education and training in Chronic Pain.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. .
Job description
Job responsibilities
Leadership/Managerial Continuing responsibility for the assessment of care needs and setting standards by:
- Managing and developing the nursing resource of the Chronic Pain unit.
- Organising the unit to provide individualised patient care.
- Ensuring staff work within national and locally agreed policies and procedures.
- Compiling, implementation and evaluation of philosophies of care, ensuring support for the patient and his/her family and all staff members.
- Leading the implementation of policies as per Trust/National guidelines
- Working closely with consultants and Service Line Cluster Manager to manage the demand of elective and emergency patients.
- Manage all aspects of recruitment and retention of staff, including sickness and absence, appraisals and staff training in line with Trust policies.
- Development of policies and planning of specialist/new services either as part of the multidisciplinary clinical/management team, or where appropriate as individual lead.
- Working closely with the Directorate management team in the area of responsibility to play an active role in service development and achievement of specialty-based targets.
- Planning off-duty rotas to make effective use of staff.
- Being responsible as the delegated budget holder for efficient and effective usage of the available resources, working within budget and identifying savings with support from the Matron.
- Maintains and develops specialist protocols and policies for specialist area of care.
- Be a member of relevant professional association and attend regional/national meetings and conferences.
- Participates in clinical research and audit and contributes to development of knowledge within field of expertise.
- Supports and advises junior staff who wish to undertake audit and research.
Clinical:
- Delivery of high standards of clinical care, underpinned by sound evidence-based knowledge
- Delivery of Infection Control practice as defined by National recommendations and local policies. Teaching staff to understand their responsibilities e.g. environmental cleanliness, maintenance and use of all equipment within clinical setting
- Ensuring staff understand and implement actions and responsibilities e.g. environmental cleanliness, maintenance and use of all equipment within clinical setting
- With support from the Matron, lead the investigation and follow up of all clinical incidents and complaints ensuring that any corrective action is implemented.
- Acts as a role model for excellence, maintaining own clinical competence and active NMC registration.
- Providing Specialist Nursing advice to the multidisciplinary team.
- Providing and delivering a high standard of nursing care by initiating and co-coordinating the assessment, planning, implementing and evaluation of individual patients needs based on the ward philosophy. Providing continuity of care throughout the patient journey, liaising across the organisations. This includes all aspects of care from admission to the planning & organisation of discharge arrangements with voluntary & statutory agencies to ensure continuity of care from the hospital to the community or continuing care setting.
- Identifying and interpreting complex patient needs in relation to their disease and proposed treatment.
- Reporting and documenting all relevant nursing/patient needs, communicating changes with other health care professionals in the multi-disciplinary team with ongoing responsibility for patient care, both verbally & in writing, as they occur
- Providing and delivering health information, education & promotion within the clinical area and advise patients, family, and others in a manner which maintains an individuals privacy & dignity.
- Communicates highly sensitive and emotive information about patients conditions to patients and significant others.
- Identifies, assesses and meets the educational and training needs of patients and carers.
- Engage & interact with carers/family encouraging them to be actively involved in patients care, planning as outlined in the ward philosophy.
- Supports patients, their families & carers during the delivery of care in the department Maintain a safe working environment, ensuring high standards and safe practice are maintained by:
- Adhering to the guidelines of the Health & Safety at Work Act.
- Utilisation of Trust Risk Assessment documentation, to ensure that Health & Safety / Clinical risk issues are identified/actioned in the ward area.
Job description
Job responsibilities
Leadership/Managerial Continuing responsibility for the assessment of care needs and setting standards by:
- Managing and developing the nursing resource of the Chronic Pain unit.
- Organising the unit to provide individualised patient care.
- Ensuring staff work within national and locally agreed policies and procedures.
- Compiling, implementation and evaluation of philosophies of care, ensuring support for the patient and his/her family and all staff members.
- Leading the implementation of policies as per Trust/National guidelines
- Working closely with consultants and Service Line Cluster Manager to manage the demand of elective and emergency patients.
- Manage all aspects of recruitment and retention of staff, including sickness and absence, appraisals and staff training in line with Trust policies.
- Development of policies and planning of specialist/new services either as part of the multidisciplinary clinical/management team, or where appropriate as individual lead.
- Working closely with the Directorate management team in the area of responsibility to play an active role in service development and achievement of specialty-based targets.
- Planning off-duty rotas to make effective use of staff.
- Being responsible as the delegated budget holder for efficient and effective usage of the available resources, working within budget and identifying savings with support from the Matron.
- Maintains and develops specialist protocols and policies for specialist area of care.
- Be a member of relevant professional association and attend regional/national meetings and conferences.
- Participates in clinical research and audit and contributes to development of knowledge within field of expertise.
- Supports and advises junior staff who wish to undertake audit and research.
Clinical:
- Delivery of high standards of clinical care, underpinned by sound evidence-based knowledge
- Delivery of Infection Control practice as defined by National recommendations and local policies. Teaching staff to understand their responsibilities e.g. environmental cleanliness, maintenance and use of all equipment within clinical setting
- Ensuring staff understand and implement actions and responsibilities e.g. environmental cleanliness, maintenance and use of all equipment within clinical setting
- With support from the Matron, lead the investigation and follow up of all clinical incidents and complaints ensuring that any corrective action is implemented.
- Acts as a role model for excellence, maintaining own clinical competence and active NMC registration.
- Providing Specialist Nursing advice to the multidisciplinary team.
- Providing and delivering a high standard of nursing care by initiating and co-coordinating the assessment, planning, implementing and evaluation of individual patients needs based on the ward philosophy. Providing continuity of care throughout the patient journey, liaising across the organisations. This includes all aspects of care from admission to the planning & organisation of discharge arrangements with voluntary & statutory agencies to ensure continuity of care from the hospital to the community or continuing care setting.
- Identifying and interpreting complex patient needs in relation to their disease and proposed treatment.
- Reporting and documenting all relevant nursing/patient needs, communicating changes with other health care professionals in the multi-disciplinary team with ongoing responsibility for patient care, both verbally & in writing, as they occur
- Providing and delivering health information, education & promotion within the clinical area and advise patients, family, and others in a manner which maintains an individuals privacy & dignity.
- Communicates highly sensitive and emotive information about patients conditions to patients and significant others.
- Identifies, assesses and meets the educational and training needs of patients and carers.
- Engage & interact with carers/family encouraging them to be actively involved in patients care, planning as outlined in the ward philosophy.
- Supports patients, their families & carers during the delivery of care in the department Maintain a safe working environment, ensuring high standards and safe practice are maintained by:
- Adhering to the guidelines of the Health & Safety at Work Act.
- Utilisation of Trust Risk Assessment documentation, to ensure that Health & Safety / Clinical risk issues are identified/actioned in the ward area.
Person Specification
Qualifications
Essential
Knowledge
Essential
- Demonstrable experience in a Pain setting
Person Specification
Qualifications
Essential
Knowledge
Essential
- Demonstrable experience in a Pain setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
