Job summary
We are looking for an enthusiastic and committed Apprentice to work within the ENT & Audiology service line. The successful candidate will provide clerical and administrative support for both the ENT admin team, admissions team and reception area.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The post holder will:
Support the admin secretary team in administrative duties such as typing, letters, appointments, notes, meetings, email's and more administrative tasks.
To support the reception team on the front desk dealing with patients, appointments and telephone calls.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 431577 or email natasha.marsh1@nhs.net . We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
To support office and telephone cover across the ENT and Audiology department
- Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.
Book appointments and review waiting lists under the guidance of the admin team.
- To assist the reception and admin team by adding waiting lists
- Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)
- When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic
- As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes
- To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.
- To have a knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking
- Maybe required to support other areas such as the ENT secretaries and ENT admissions team.
Job description
Job responsibilities
- To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
To support office and telephone cover across the ENT and Audiology department
- Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.
Book appointments and review waiting lists under the guidance of the admin team.
- To assist the reception and admin team by adding waiting lists
- Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)
- When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic
- As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes
- To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.
- To have a knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking
- Maybe required to support other areas such as the ENT secretaries and ENT admissions team.
Person Specification
Qualifications
Essential
- 5 GSCEs 4-9 (A-C) in Maths & English
Knowledge
Essential
- Computer skillses e.g. Excel
- familiarity with Microsoft Word
Desirable
- Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public
Abilities and Aptitude
Essential
- Good (and proven) communication and interpersonal skills
- Good organisational skills
Desirable
Person Specification
Qualifications
Essential
- 5 GSCEs 4-9 (A-C) in Maths & English
Knowledge
Essential
- Computer skillses e.g. Excel
- familiarity with Microsoft Word
Desirable
- Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public
Abilities and Aptitude
Essential
- Good (and proven) communication and interpersonal skills
- Good organisational skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
