Job summary
The post holder will provide a comprehensive reception and administrativesupport function the Radiology Academy and Derriford Hospital receptionareas.
Post is 37.5 hours based over 7 days a week.
This post includes evenings and weekend shifts.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To greet all visitors/patients who enter the department and approach theReception Desk. Providing an efficient service, including the reception of,staff, patients, and visitors to the department.
To ensure as far as possible, that the Receptionist is always available inthe reception area.
To be responsible for the general quality and appearance of the receptionarea.
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues, and workers from other agencies.
Recording, archiving, and recalling files as necessary.
To be involved in trainee satisfaction surveys, risk assessments and staffquestionnaires, as required by the departmental management team.
To be available, once fully trained, to assist within the bookings team andbook patients where required.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
To greet all visitors/patients who enter the department and approach theReception Desk. Providing an efficient service, including the reception of,staff, patients, and visitors to the department.
To ensure as far as possible, that the Receptionist is always available inthe reception area.
To be responsible for the general quality and appearance of the receptionarea.
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues, and workers from other agencies.
Recording, archiving, and recalling files as necessary.
To be involved in trainee satisfaction surveys, risk assessments and staffquestionnaires, as required by the departmental management team.
To be available, once fully trained, to assist within the bookings team andbook patients where required.
Job description
Job responsibilities
To greet all visitors/patients who enter the department and approach theReception Desk. Providing an efficient service, including the reception of,staff, patients, and visitors to the department.
To ensure as far as possible, that the Receptionist is always available inthe reception area.
To be responsible for the general quality and appearance of the receptionarea.
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues, and workers from other agencies.
Recording, archiving, and recalling files as necessary.
To be involved in trainee satisfaction surveys, risk assessments and staffquestionnaires, as required by the departmental management team.
To be available, once fully trained, to assist within the bookings team andbook patients where required.
Person Specification
Knowledge and Experience
Essential
- Previous demonstrable experience in a receptionist role.
- Demonstratable administrative and/or secretarial experience
- Demonstratable experience in the use of Windows based applications (e.g MS word, MS Excel)
Desirable
- Demonstrable experience working within a large clinical setting
Qualifications
Essential
- Secondary Education to GCSE level A-C/ 4-9 in Maths and English or equivalent level of qualification/ equivalent demonstrable experience
- Good level of general education including proven evidence of key skills in numeracy and literacy
- Basic ability to use computerised systems
Desirable
- IT / computing qualification
Aptitude and Abilities
Essential
- Demonstrate good IT and keyboard skills
- Demonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels.
Person Specification
Knowledge and Experience
Essential
- Previous demonstrable experience in a receptionist role.
- Demonstratable administrative and/or secretarial experience
- Demonstratable experience in the use of Windows based applications (e.g MS word, MS Excel)
Desirable
- Demonstrable experience working within a large clinical setting
Qualifications
Essential
- Secondary Education to GCSE level A-C/ 4-9 in Maths and English or equivalent level of qualification/ equivalent demonstrable experience
- Good level of general education including proven evidence of key skills in numeracy and literacy
- Basic ability to use computerised systems
Desirable
- IT / computing qualification
Aptitude and Abilities
Essential
- Demonstrate good IT and keyboard skills
- Demonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
