Job summary
To provide a receptionist support for the Royal Eye Infirmary
This post is part of a professional team working in the Royal Eye Infirmary. The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN's (Administrative Procedure Notes)
Main duties of the job
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APN's (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).
To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.
7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.
8. To ensure the patient's details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.
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About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).
4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.
7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.
8. To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.
9. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.
***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).
4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.
7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.
8. To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.
9. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.
***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Person Specification
Qualifications
Essential
- GCSE's 9-4 (A-C) in Maths & English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
- Basic ability to use computerised systems
- Keyboard skills
Desirable
- Familiar with Patient Management system
KNOWLEDGE & EXPERIENCE
Essential
- Ability to undertake training competencies relative to the role
Desirable
- Previous NHS demonstrable experience
- Previous clerical demonstrable experience
- Demonstrable experience with working with the general public
APTITUDE & ABILITIES
Essential
- Good communication skills
- Good telephone manner
- Organisational skills
- Ability to work within a busy environment
- Good interpersonal skills
- Ability to maintain confidentiality
Person Specification
Qualifications
Essential
- GCSE's 9-4 (A-C) in Maths & English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
- Basic ability to use computerised systems
- Keyboard skills
Desirable
- Familiar with Patient Management system
KNOWLEDGE & EXPERIENCE
Essential
- Ability to undertake training competencies relative to the role
Desirable
- Previous NHS demonstrable experience
- Previous clerical demonstrable experience
- Demonstrable experience with working with the general public
APTITUDE & ABILITIES
Essential
- Good communication skills
- Good telephone manner
- Organisational skills
- Ability to work within a busy environment
- Good interpersonal skills
- Ability to maintain confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
