Medical Secretary

Job description

Job responsibilities

1. Operating under the supervision of the Speciality Coordinator to set weekly working expectations.

2. Using digital dictation technology to ensure clinic letters, medical reports and letters to outside agencies are typed within an appropriate timeframe and are distributed onto the receiver.

1. Responsible for the full secretarial service to the Neurosurgery Consultants and clinical Team staff including ensuring stock levels of required literature and stationery.

4. Exchange verbal communication either face to face or over the telephone with patients who could be distressed position and be able to communicate in a calm, caring manner.

5. Take appropriate actions with regards to telephone calls and written communication from patients, staff, GPs and other agencies using initative within Trust guidelines.

6. Communication with other professionals, GPs and other agencies regarding appointments, meetings, questionnaires and admission.

7. Prioritise own workload including typing of clinics and MDT meetings. Analyse and resolve patient problems using your own judgement.

8. Undertake routine office duties including note tracing, photocopying, filing of correspondence and results and maintenance of records as required.

9. Be versatile and adaptable to the demands of the team. Work without supervision and use initiative when working assist with problem solving.

10. Ensure all hospital case notes are traced into and out of the department accurately on IPM. Obtain/forward case notes to/from other Trusts as and when required.

For further details please see attached JD&PS.

Person Specification

Qualifications

Essential

• A-C in Maths and English GCSEs or NVQ equivalent or equivalent demonstrable experience.

Desirable

• Typing to OCR 2(or above) standard or equivalent

Knowledge and Experience

Essential

• Previous demonstrable secretarial or support secretary experience
• Previous demonstrable experience in the use of word processors/data base/spreadsheet packages

Desirable

• Previous demonstrable experience in a healthcare setting

Aptitude and Abilities

Essential

• Ability to work calmly and methodically when undertaking a varied workload in a busy working environment .
• Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.

Desirable

• Understanding the Trust's waiting list policy within the work place

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

University Hospital Plymouth

Derriford Road

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)