Audiology Pathway Coordinator

Job description

Job responsibilities

• PRIMARY DUTIES & AREAS OF RESPONSIBILITY

  1.Continued review and monitoring of various referral pathways within Service Line.

  1.Work with a range of clinical and non-clinical staff within the ENT & Audiology Service Line.

  2.Provide and receive complex information about patient care and interpret instruction to relay to varying recipients specific to clinical referrals or clinical results.

  3.The post holder is expected to liaise with Audiologists to ensure appropriate navigation through specific referral pathways.

  4.To have a good knowledge and understanding of DRSS and UHPNT referral processes, and referral targets matching ie diagnostic standard/DM01 etc specific to Audiology.

  5.To understand basic medical terminology relating to ENT & Audiology to enable timely and accurate relaying of information,

  6.To work closely with other team members when chasing outstanding actions and processes, ensuring strong and clear communication throughout.

  7.Following up and tracking outcomes of requests and acting on these in a timely, appropriate manner.

  8.Provide basic advice and refer on or sign-post to other sources of support.

  9.Co-ordinate and organise reviews as required and to exchange that information clearly and concisely dealing with anxiety, cultural or language difficulties.

  10.Plan and organise complex programmes for co-ordination of patient pathway.

  11.Facilitates communication between different clinical services to provide timely service provision.

  12.Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.

  13.To ensure that high standards of documentation and care planning for patients are maintained.

  2. Continued review and oversight of Imaging reports requiring action within Service Line.

  14.The post holder is expected to liaise with the Audiologists to ensure appropriate timely review of diagnostic test reports.

  15.Provide and receive complex information about patient care and interpret instruction to relay to varying recipients specific to clinical referrals or clinical results.

  16.To have a good knowledge and understanding of booking and reporting software and processes.

  17.To work closely with other team members when chasing outstanding actions and processes, ensuring strong and clear communication throughout.

  18.Ensure accurate data is rapidly captured and recorded to meet the standards of the management of patients, and to fulfil the relevant information requirements.

  19.Create databases to collect and monitor information, maintain and update.

  20.Facilitate collection and analysis of data by collating information via various electronic systems and face to face contact with members of the relevant Clinical or Service Line management bodies.

  21.To be proficient in the use of Auditbase, CRIS and iPM systems.

  3. General Responsibilities

  22.Works closely to develop good working relationships with Audiologists, Secretaries, nurses, consultants and the wider ENT & Audiology Service Line.

  23.Develop appropriate systems to manage their own workload.

  24.Operates on their own initiative whilst bearing the overall Service Line aims and responsibilities.

  25.To ensure that a clear understanding is obtained surrounding data quality, data protection, patient information management systems (iPM) and Auditbase and be able to work within these guidelines at all times.

  26.Ordering patient information and updating as necessary.

  27.Assist with teaching and educating other members of staff.

  28.Ensuring that patient experience remains the focal point for service improvement.

  29.Achieving UHPNT specific targets relating to referral triage, Referral to Treatment, DM01 diagnostic targets and governance processes/protocols.

  4. Personal Qualities

  30.Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.

  31.Identify personal education needs and skills development with Line Manager.

  32.Understand that there may be exposure to distressing situations when reviewing patient information and be aware of own need to seek appropriate support/advice.

  33.Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice.

  34.Will be able to demonstrate excellent communication skills.

  35.Will need to demonstrate high levels of organisational skills in order to set up new role/systems.

  36.Concentration required for data analysis and tracking patients with frequent interruptions requiring urgent attention and re-prioritisation of work.

  COMMUNICATIONS & WORKING RELATIONSHIPS

  This post will have regular contact with:

  Line Manager

  Audiology admin and clinical Teams

  ENT Team inclusive clinicians, nursing, admin & clerical etc

  Clinicians across a range of specialties

  Service Line Team

  All Job Holders are required to

  Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve.

  • Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.

  Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.

  Attend statutory, essential and mandatory training.

  Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 1998.

  Comply with the Corporate Governance structure in keeping with the principles and standards set out by the Trust.

  Comply with the codes of professional conduct set out by the professional body of which registration is required for the post.

  Ensure they are familiar with the Risk Management Framework, follow policies, procedures and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk.

  Ensure the welfare and safety of children within their care. This includes staff who come into contact with children and families in the course of their work as well as those staff who have a specific role with children and families.

  Ensure they attend Child Protection training at the appropriate level within the specified time frame.

  Staff must comply with Safeguarding Policies and Procedures in order to promote safeguarding and prevent abuse to vulnerable people using Trust services.

  Maintain the prevention and control of infection and fully comply with all current Trust Infection Control policies and procedures.

  Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations.

  This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current Plymouth Hospitals NHS Trust policies, procedures & guidelines.

Person Specification

Knowledge & Experience

Essential

• Demonstrable proven knowledge of waiting list management
• Demonstrable proven knowledge of patient management systems
• Excellent organisational skills
• Ability to use own initiative
• Ability to resolve conflicting situations
• Able to work within an agreed performance and quality framework

Qualifications

Essential

• NVQ level 3 in either business administration or related subject or equivalent demonstrable experience
• Proven OCR III keyboard skills or equivalent

Desirable

• Proven AMSPAR or equivalent demonstrable experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)