Go back

Pathway Coordinator

University Hospitals Plymouth NHS Trust

The closing date is 30 April 2025

Apply for this job

Job summary

Neurology Department - Pathway Coordinator (Medical Secretary)

An exciting opportunity has arisen for a Pathway Coordinator to join the Neurology team, based on level 10 at Derriford Hospital.

The role is demanding and interesting and will require someone who is flexible and able to work well within a busy environment, has attention to detail skill to manage a variety of tasks to meet deadlines within the service.

We are looking for an enthusiastic, capable and motivated individual to join our team. The post-holder will be working closely with clinical and administrative colleagues to ensure tasks are completed to a high standard to ensure the smooth running of the service.

The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and IT skills.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

  • The post holder will be responsible for making an active contribution to the management and co-ordination of the work of the clinical office. This will include

    • ensuring the delivery of a high quality service to the clinical teams
    • enabling the delivery of all access standards
    • compliance with administrative process, policy and guidelines.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.

We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year £24,071 - £25,674 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-HB-M7075154

Job locations

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Job description

Job responsibilities

    • Have knowledge of the latest local and national access standards and targets relevant to the specialty
    • To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
    • Ensure that patients are proactively managed and are pulled though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals et
    • Ensure that all data quality issues are minimised
    • Action data quality and other reports as directed by the Clinical Administration Manager
    • Updating databases and audit management where relevant.
    • Ensure you follow the Trusts APN guidelines and any other standard processes within the Trust
    • Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department
    • Ensure correspondence received into the department is dealt with efficiently and effectively
    • Attend specialty meetings as required
    • Ensure that standard process is followed with regard to the management of clinic cancellations
    • Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant
    • Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant
    • Ensure that patient case-notes are managed in accordance with Trust policy
    • Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way
    • Be fully conversant and comply with all Trust standard processes, policies and guidelines
    • Actively contribute towards the achievement of all administrative quality and performance standard
    • Take an active role in all processes designed to support the clinical pathway
    • To support the management of clinical commitments and the diaries for the relevant clinical team
    • Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary
    • Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion
    • Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required
    • Use the Trust IT systems on a daily basis to produce and extract information for patient care
    • Provide general administrative support to the clinical team and the clinical pathway as appropriate.

    Carry out any other duties as directed by the Clinical Administration Manager/Specialty Co-ordinator.

Job description

Job responsibilities

    • Have knowledge of the latest local and national access standards and targets relevant to the specialty
    • To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
    • Ensure that patients are proactively managed and are pulled though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals et
    • Ensure that all data quality issues are minimised
    • Action data quality and other reports as directed by the Clinical Administration Manager
    • Updating databases and audit management where relevant.
    • Ensure you follow the Trusts APN guidelines and any other standard processes within the Trust
    • Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department
    • Ensure correspondence received into the department is dealt with efficiently and effectively
    • Attend specialty meetings as required
    • Ensure that standard process is followed with regard to the management of clinic cancellations
    • Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant
    • Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant
    • Ensure that patient case-notes are managed in accordance with Trust policy
    • Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way
    • Be fully conversant and comply with all Trust standard processes, policies and guidelines
    • Actively contribute towards the achievement of all administrative quality and performance standard
    • Take an active role in all processes designed to support the clinical pathway
    • To support the management of clinical commitments and the diaries for the relevant clinical team
    • Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary
    • Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion
    • Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required
    • Use the Trust IT systems on a daily basis to produce and extract information for patient care
    • Provide general administrative support to the clinical team and the clinical pathway as appropriate.

    Carry out any other duties as directed by the Clinical Administration Manager/Specialty Co-ordinator.

Person Specification

Knowledge & Experience

Essential

  • Demonstrable proven knowledge of waiting list management
  • Demonstrable proven knowledge of patient management systems
  • Excellent organisational skills
  • Ability to use own initiative
  • Ability to resolve conflicting situations
  • Able to work within an agreed performance and quality framework

Qualifications

Essential

  • NVQ level 3 in either business administration or related subject or equivalent demonstrable experience
  • Proven OCR III keyboard skills or equivalent

Desirable

  • Proven AMSPAR or equivalent demonstrable experience
  • ECDL
Person Specification

Knowledge & Experience

Essential

  • Demonstrable proven knowledge of waiting list management
  • Demonstrable proven knowledge of patient management systems
  • Excellent organisational skills
  • Ability to use own initiative
  • Ability to resolve conflicting situations
  • Able to work within an agreed performance and quality framework

Qualifications

Essential

  • NVQ level 3 in either business administration or related subject or equivalent demonstrable experience
  • Proven OCR III keyboard skills or equivalent

Desirable

  • Proven AMSPAR or equivalent demonstrable experience
  • ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Speciality Coordinator

Shelley Reynolds

shelley.reynolds1@nhs.net

01752433440

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year £24,071 - £25,674 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-HB-M7075154

Job locations

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Supporting documents

Privacy notice

University Hospitals Plymouth NHS Trust's privacy notice (opens in a new tab)