Job summary
To provide clerical and administrative support in the ENT and Audiology Department supporting the admin team.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
Assist teams with sending letters to patients, GP's and other health professionals.
Book appointments and review waiting lists under the guidance of the admin team.
Assist the reception team and admin team by adding waiting lists.
Photocopying and filling.
Work as part of the ENT and Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available).
Engage in conversations with nurses, clinicians, audiologists and patients during clinic.
Print off 2 week wait referrals and deliver to the outpatient nurse manager for triage and update tracking system of referrals.
As part of the role the post holder is required to go to other departments within the hospital to collect patient case notes.
To ensure the patient document tracing system is kept up to date with the movement of patient case notes both into and out of the department.
To have knowledge and understanding of the APN's (administrative procedure notes) regarding the preparation and management of patient case notes and waiting list/appointment booking.
To support other areas such as the ENT Secretaries and Admissions team.
Work collaboratively within a team.
To be an effective communicator both face to face and using the telephone.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Assist teams with sending letters to patients, GPs and other health professionals.
Book appointments and review waiting lists under the guidance of the admin team.
Assist the reception team and admin team by adding waiting lists.
Photocopying and filling.
Work as part of the ENT and Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available).
Engage in conversations with nurses, clinicians, audiologists and patients during clinic.
Print off 2 week wait referrals and deliver to the outpatient nurse manager for triage and update tracking system of referrals.
As part of the role the post holder is required to go to other departments within the hospital to collect patient case notes.
To ensure the patient document tracing system is kept up to date with the movement of patient case notes both into and out of the department.
To have knowledge and understanding of the APNs (administrative procedure notes) regarding the preparation and management of patient case notes and waiting list/appointment booking.
To support other areas such as the ENT Secretaries and Admissions team.
Work collaboratively within a team.
To be an effective communicator both face to face and using the telephone.
Job description
Job responsibilities
Assist teams with sending letters to patients, GPs and other health professionals.
Book appointments and review waiting lists under the guidance of the admin team.
Assist the reception team and admin team by adding waiting lists.
Photocopying and filling.
Work as part of the ENT and Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available).
Engage in conversations with nurses, clinicians, audiologists and patients during clinic.
Print off 2 week wait referrals and deliver to the outpatient nurse manager for triage and update tracking system of referrals.
As part of the role the post holder is required to go to other departments within the hospital to collect patient case notes.
To ensure the patient document tracing system is kept up to date with the movement of patient case notes both into and out of the department.
To have knowledge and understanding of the APNs (administrative procedure notes) regarding the preparation and management of patient case notes and waiting list/appointment booking.
To support other areas such as the ENT Secretaries and Admissions team.
Work collaboratively within a team.
To be an effective communicator both face to face and using the telephone.
Person Specification
Attribute
Essential
- Good communication skills
- Organised
Qualifications
Essential
Person Specification
Attribute
Essential
- Good communication skills
- Organised
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
