Job summary
Exciting Opportunity: Communications & Engagement Lead - One Devon EPR Programme
University Hospitals Plymouth Trust is advertising a key role on behalf of the One Devon EPR Programme. This role is crucial in delivering a comprehensive communications and engagement strategy to support the successful implementation of the Electronic Patient Record (EPR) system across multiple NHS Trusts.
The EPR system will impact 17,000 staff at Torbay and South Devon NHS Foundation Trust (TSD) and University Hospitals Plymouth NHS Trust (UHP), as well as existing users at Royal Devon University Healthcare Foundation Trust (RDUH).
As the Communications & Engagement Lead, you will be responsible for:
- Coordinating communications across three NHS Trusts, ensuring consistent messaging and alignment of activities throughout the One Devon EPR Programme.
- Executing the communications and engagement strategy, tailoring messaging for both internal and external audiences to ensure the successful adoption of the EPR system.
- Creating impactful communication assets and working closely with teams to produce content that resonates with all stakeholders.
- Building and nurturing relationships with key stakeholders, staff, and partner organizations to foster collaboration and engagement.
This role offers a unique opportunity to lead communications for a major digital transformation project, influencing the future of healthcare delivery across the region.
Main duties of the job
Act as the One Devon Communications and Engagement Strategic Lead and Advisor
Support the Programme Director and Deputy on the strategic direction of communications & engagement
Deliver and evaluate a campaign to raise awareness; encourage staff to participate in the EPR process, such as testing and training; generate enthusiasm; and communicate important changes to maintain business continuity
To build positive relationships with colleagues at all levels across a complex and geographically dispersed organisations
To build and maintain effective relationships with engagement and communications leads from a wide variety of system and partner organisations, ensuring clear and effective channels of communications
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
To work in partnership with other organisations to manage complex, multi-agency communications and engagement in relation to our key transformation programmes and where appropriate establish joint working protocols
To analyse and interpret data in order to develop and deliver action plans andimprovements. You will use this to regularly review our approach and makerecommendations for change where necessary
To regularly evaluate your engagement and communications programme andembed learning and good practice across the wider communications team
To receive and provide highly complex and sensitive information and apply akeen understanding of both local and national politics and their impact
To work with the Deputy programme Director toidentify, record and manage risks and issues in relation to engagement,communications and corporate reputation
To review and sign off new electronic patient recordprogramme Freedom of Information Act requests, ensuring accurate and high qualityresponses
To provide advice and guidance on Freedom of Information Act requests inrelation to the new hospital programme and the electronic patient recordprogramme
Job description
Job responsibilities
To work in partnership with other organisations to manage complex, multi-agency communications and engagement in relation to our key transformation programmes and where appropriate establish joint working protocols
To analyse and interpret data in order to develop and deliver action plans andimprovements. You will use this to regularly review our approach and makerecommendations for change where necessary
To regularly evaluate your engagement and communications programme andembed learning and good practice across the wider communications team
To receive and provide highly complex and sensitive information and apply akeen understanding of both local and national politics and their impact
To work with the Deputy programme Director toidentify, record and manage risks and issues in relation to engagement,communications and corporate reputation
To review and sign off new electronic patient recordprogramme Freedom of Information Act requests, ensuring accurate and high qualityresponses
To provide advice and guidance on Freedom of Information Act requests inrelation to the new hospital programme and the electronic patient recordprogramme
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of working at senior level in a large organisation
- Manager level and leading a team, including deputising where required to provide increased strategic capacity and resilience in the team
- Ability to deal with complex facts or situations requiring analysis, interpretation and comparison of options and make decisions where opinions differ or there is no obvious solution
- Ability to anticipate and resolve problems before they arise
- Strong attention to detail
- Ability to remain calm under pressure, tactful and discreet in all circumstances
- Ability to maintain concentration and lead others calmly in an unpredictable work environment
Qualifications
Essential
- Evidence of continuing professional development
- In-depth proven knowledge and understanding of the large corporate systems, current political, national and regional policies
- In-depth proven knowledge and understanding of the relationships and responsibilities of key partners in the health and social care system
- Specialist proven knowledge of communications, public relations, journalism, engagement and marketing communications techniques, approaches, procedures, health service communications, project management acquired through training to relevant degree level or equivalent Training and /or demonstrable experience in communications field to Master's level equivalent
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of working at senior level in a large organisation
- Manager level and leading a team, including deputising where required to provide increased strategic capacity and resilience in the team
- Ability to deal with complex facts or situations requiring analysis, interpretation and comparison of options and make decisions where opinions differ or there is no obvious solution
- Ability to anticipate and resolve problems before they arise
- Strong attention to detail
- Ability to remain calm under pressure, tactful and discreet in all circumstances
- Ability to maintain concentration and lead others calmly in an unpredictable work environment
Qualifications
Essential
- Evidence of continuing professional development
- In-depth proven knowledge and understanding of the large corporate systems, current political, national and regional policies
- In-depth proven knowledge and understanding of the relationships and responsibilities of key partners in the health and social care system
- Specialist proven knowledge of communications, public relations, journalism, engagement and marketing communications techniques, approaches, procedures, health service communications, project management acquired through training to relevant degree level or equivalent Training and /or demonstrable experience in communications field to Master's level equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
