Security Operations Manager

University Hospitals Plymouth NHS Trust

Information:

This job is now closed

Job summary

The Post Holder will be responsible for leading the operational Security teams, responsible for Security management, Security budget, operational Security and trust wide security assurance and strategy.

The Post Holder will provide operational management and support to all users of the Security services in an efficient, effective, and timely manner whilst leading, motivating and supporting the Security services as a whole. This role will also include Security assurance and strategy, provide reports, and subject expertise in relation to all attended meetings. Included within the scope of security services will be the responsibility and oversight of the ID and Swipe Access Entry across the Trust as well as Car Parking Permits for staff.

This role will also incorporate the Deputy Responsible Person for the Operations and safety of the Helipad. The Postholder will be deputise and have responsibility for the operation, production of documentation and ongoing safety reviews of the HHLS.

This role will also provide the operational delivery and management of the Car Parking, Grounds Maintenance and security staff to ensure a safe, effective, efficient service is delivered for UHPNT, its patients and associated Staff. The role also includes the line management of a facilities support officer who manages the Car Parking Permit applications process as well as providing Trust ID cards and managing the associated access to areas for staff.

Main duties of the job

The Security Operations Manager oversees security management within the Trust, ensuring the safety of staff, patients, and visitors. This includes ensuring compliance with statutory security obligations and advising senior managers on strategic, tactical, and operational security matters.

Key responsibilities include managing sensitive security information, investigating security incidents, and ensuring appropriate actions are taken. The manager leads the security team, ensuring effective service delivery, meeting performance standards, and striving for continuous improvement. They also maintain the Trust's risk register, review restraint incidents, and ensure the security of assets and premises.

The role involves collaboration with external agencies such as the police and NHS counter fraud specialists, and managing security-related services, including car parking and grounds maintenance. The manager oversees ID card and access control systems, and manages the staff parking permit system in line with Trust policies.

The role requires strong leadership, budget management, and an understanding of security systems and policies.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-SF-A6930019

Job locations

University Hospitals Plymouth

Derriford road

Plymouth

PL6 8DU


Job description

Job responsibilities

Security

To ensure the management of the security staff to ensure the optimum safety of staff, patients, and visitors to site, adhering to all procedures and protocols.

Attend numerous operational, assurance and strategy security meetings.

Attend Fire Safety, Medical Gas, MDT, Project, and various other ad hoc meetings.

Manage and investigate security DATIX/Complaints and issues raised from PALS/Safeguarding teams, following the process, and taking the appropriate action required. These can be complex and sensitive issues that would require the upmost care when dealing with.

Manage Physical Security systems Fences, lighting, locks, CCTV, access control systems, alarm monitoring.

Offer expertise in situations relating to terrorism, risk and crisis management and business operations.

Ensure workplace violence, theft and other security related incidents are investigated and reported thoroughly.

Monitor and audit all bodycam footages to ensure they fall in line with trust policy and procedures.

Ensure the Security Budget is managed efficiently.

To monitor and ensure that all Security training is up to date and documented.

To ensure that all security Health & Safety Risk Assessments are up to date.

Provide Security Assurance reports, attend all meetings relating to Security Assurance and present reports.

To Develop local solutions to security issues

To be one of the primary point of contacts for staff and the police.

Work closely with NHS local counter fraud specialists on incidents requiring joint working/or assurance.

Provide security advice and expertise to senior managers including directors and executive directors to ensure the trust meets its statutory obligations in respect to Security Management.

Completion of security rosters ensuring that the service is fully covered.

Log all security incidents using the Track Tik and Datix incident reporting system, pass on any relevant information to the rest of the team in the handover email addressed to the Security Department email address.

Keep police log numbers, security reports for police, contact police and security as and when required.

Be responsible for security of CCTV information and system checks should be performed daily at the start of your shift and any fault logs completed immediately as per the site instructions.

To create weekly reports using the TrackTik System.

Using the correct system, dispatch tasks to Security in a fair and timely manner.

ensuring that they have all the relevant and adequate information required to carry out the task.

To accurately record when all tasks are issued and completed by all Security and Police staff.

To report any problems or concerns relating to security staff activity

To record all complaints received accurately using the appropriate paperwork in accordance with the Departmental Policy

Monitor Closed Circuit Television (CCTV) for all Trust sites.

Report identified faults in security systems to Estates Department

Provide guidance and facilitate access to the CCTV system for the purpose of Police.

investigations in line with the Trust CCTV policy

Maintain CCTV logs in accordance with the Data Protection Act 1998

To ensure that emergency procedures e.g., major incident, are carried out in accordance with the departmental policy using the approved paperwork as logged in the Emergency Preparedness file.

Provide Security Assurance reports, attend all meetings relating to Security Assurance and present reports.

To participate in the recruitment and selection of security staff as required

To take an active role in the Health & Safety committee, promoting a positive health & safety culture, ensuring that all H&S legislation and policies are adhered to.

To monitor and respond to all Security Datix

Work closely with NHS local counter fraud specialists on incidents requiring joint working/or assurance.

Provide security advice and expertise to senior managers including directors and executive directors to ensure the trust meets its statutory obligations in respect to Security Management.

To develop and maintain relationships with external bodies to ensure that service delivery is aligned to required legislation and regulation.

To implement effective communication strategies and techniques to enable staff involvement and engagement in decision making.

Present complex recommendations for change to staff and other disciplines of staff: commitment to implementing service improvement and providing advice for implementation within the organisation.

Undertake team meetings to inform about change in working practice that may be complex and need persuasive skills to enable staff to engage.

To maintain effective communication within the departments / Directorate and with other Groups.

To maintain close and effective communication with key stakeholders to ensure the service is meeting expectations, complying with regulatory guidelines and service user needs are being met.

To communicate and convey information which can be complex or contentious to staff and key stakeholders.

To advise and influence others within the organisation in all matters relevant to the service provision and provide detailed advice to other disciplines of staff.

To ensure yourself and the Supervisory team are approachable and have the ability to deal with sensitive and confidential matters regarding Staff members, patients and visitors.

To attend Leadership and Management meetings as required.

To represent the Trust in external meetings relating to the services

To ensure that staff have Trust ID cards with access to areas appropriate for their role.

Helipad

To have a direct line of accountability to the Responsible Person

To support the Responsible person in the management of the Heliport and deputise for them as and when required.

To hold monthly meetings involving security staff, parking staff, and ED personnel to discuss safety concerns, incident reports, and improvement strategies from an operational perspective.

Parking

To ensure the delivery of a first class, patient, visitor, and staff focussed parking service.

To ensure that any investigations into financial irregularities are undertaken promptly in line with procedures.

To order and maintain new equipment as required.

To ensure the routine maintenance of pay and display machines as required.

To constantly review and modify the parking service in line with changing priorities and circumstances within the Site, ensuring the most effective provision of service possible, according to the individual circumstances prevalent at any time.

To participate in the recruitment and selection of Parking Services staff as required

To ensure that a process is in place that manages staff parking permit applications, appeals, and regular review to ensure that staff still meet the criteria to have one in line with policy.

To line manage a facilities officer who manages the staff car park permit process as well as the Trust ID Cards Production and Swipe Access Facilitation.

Grounds

Ensure processes are in place so that the Grounds Supervisor maintains service records for all vehicles and equipment used by the grounds staff.

Ensure records are kept for all staff who are permitted to drive UPHNT vehicles.

If required, driving all of the vehicles used by the UPHNT and related organisations within the legal limits of the licence groups held.

To ensure grounds staff are trained in all health & safety procedures related to their roles.

To ensure that any on-site contractors are monitored.

To participate in the recruitment and selection of Grounds staff as required.

Job description

Job responsibilities

Security

To ensure the management of the security staff to ensure the optimum safety of staff, patients, and visitors to site, adhering to all procedures and protocols.

Attend numerous operational, assurance and strategy security meetings.

Attend Fire Safety, Medical Gas, MDT, Project, and various other ad hoc meetings.

Manage and investigate security DATIX/Complaints and issues raised from PALS/Safeguarding teams, following the process, and taking the appropriate action required. These can be complex and sensitive issues that would require the upmost care when dealing with.

Manage Physical Security systems Fences, lighting, locks, CCTV, access control systems, alarm monitoring.

Offer expertise in situations relating to terrorism, risk and crisis management and business operations.

Ensure workplace violence, theft and other security related incidents are investigated and reported thoroughly.

Monitor and audit all bodycam footages to ensure they fall in line with trust policy and procedures.

Ensure the Security Budget is managed efficiently.

To monitor and ensure that all Security training is up to date and documented.

To ensure that all security Health & Safety Risk Assessments are up to date.

Provide Security Assurance reports, attend all meetings relating to Security Assurance and present reports.

To Develop local solutions to security issues

To be one of the primary point of contacts for staff and the police.

Work closely with NHS local counter fraud specialists on incidents requiring joint working/or assurance.

Provide security advice and expertise to senior managers including directors and executive directors to ensure the trust meets its statutory obligations in respect to Security Management.

Completion of security rosters ensuring that the service is fully covered.

Log all security incidents using the Track Tik and Datix incident reporting system, pass on any relevant information to the rest of the team in the handover email addressed to the Security Department email address.

Keep police log numbers, security reports for police, contact police and security as and when required.

Be responsible for security of CCTV information and system checks should be performed daily at the start of your shift and any fault logs completed immediately as per the site instructions.

To create weekly reports using the TrackTik System.

Using the correct system, dispatch tasks to Security in a fair and timely manner.

ensuring that they have all the relevant and adequate information required to carry out the task.

To accurately record when all tasks are issued and completed by all Security and Police staff.

To report any problems or concerns relating to security staff activity

To record all complaints received accurately using the appropriate paperwork in accordance with the Departmental Policy

Monitor Closed Circuit Television (CCTV) for all Trust sites.

Report identified faults in security systems to Estates Department

Provide guidance and facilitate access to the CCTV system for the purpose of Police.

investigations in line with the Trust CCTV policy

Maintain CCTV logs in accordance with the Data Protection Act 1998

To ensure that emergency procedures e.g., major incident, are carried out in accordance with the departmental policy using the approved paperwork as logged in the Emergency Preparedness file.

Provide Security Assurance reports, attend all meetings relating to Security Assurance and present reports.

To participate in the recruitment and selection of security staff as required

To take an active role in the Health & Safety committee, promoting a positive health & safety culture, ensuring that all H&S legislation and policies are adhered to.

To monitor and respond to all Security Datix

Work closely with NHS local counter fraud specialists on incidents requiring joint working/or assurance.

Provide security advice and expertise to senior managers including directors and executive directors to ensure the trust meets its statutory obligations in respect to Security Management.

To develop and maintain relationships with external bodies to ensure that service delivery is aligned to required legislation and regulation.

To implement effective communication strategies and techniques to enable staff involvement and engagement in decision making.

Present complex recommendations for change to staff and other disciplines of staff: commitment to implementing service improvement and providing advice for implementation within the organisation.

Undertake team meetings to inform about change in working practice that may be complex and need persuasive skills to enable staff to engage.

To maintain effective communication within the departments / Directorate and with other Groups.

To maintain close and effective communication with key stakeholders to ensure the service is meeting expectations, complying with regulatory guidelines and service user needs are being met.

To communicate and convey information which can be complex or contentious to staff and key stakeholders.

To advise and influence others within the organisation in all matters relevant to the service provision and provide detailed advice to other disciplines of staff.

To ensure yourself and the Supervisory team are approachable and have the ability to deal with sensitive and confidential matters regarding Staff members, patients and visitors.

To attend Leadership and Management meetings as required.

To represent the Trust in external meetings relating to the services

To ensure that staff have Trust ID cards with access to areas appropriate for their role.

Helipad

To have a direct line of accountability to the Responsible Person

To support the Responsible person in the management of the Heliport and deputise for them as and when required.

To hold monthly meetings involving security staff, parking staff, and ED personnel to discuss safety concerns, incident reports, and improvement strategies from an operational perspective.

Parking

To ensure the delivery of a first class, patient, visitor, and staff focussed parking service.

To ensure that any investigations into financial irregularities are undertaken promptly in line with procedures.

To order and maintain new equipment as required.

To ensure the routine maintenance of pay and display machines as required.

To constantly review and modify the parking service in line with changing priorities and circumstances within the Site, ensuring the most effective provision of service possible, according to the individual circumstances prevalent at any time.

To participate in the recruitment and selection of Parking Services staff as required

To ensure that a process is in place that manages staff parking permit applications, appeals, and regular review to ensure that staff still meet the criteria to have one in line with policy.

To line manage a facilities officer who manages the staff car park permit process as well as the Trust ID Cards Production and Swipe Access Facilitation.

Grounds

Ensure processes are in place so that the Grounds Supervisor maintains service records for all vehicles and equipment used by the grounds staff.

Ensure records are kept for all staff who are permitted to drive UPHNT vehicles.

If required, driving all of the vehicles used by the UPHNT and related organisations within the legal limits of the licence groups held.

To ensure grounds staff are trained in all health & safety procedures related to their roles.

To ensure that any on-site contractors are monitored.

To participate in the recruitment and selection of Grounds staff as required.

Person Specification

KNOWLEDGE & EXPERIENCE

Essential

  • oSignificant demonstrable experience and record of success in a management role within Facilities
  • oAble to present and communicate confidential, highly sensitive and complex information relating to security to all levels, including Trust Board.
  • oDemonstrable Experience implementing security assurance and strategy-based concepts.
  • oDemonstrable Experience of utilising ones lived experience perspectives and insights in a strategic leadership role.

Desirable

  • oDemonstrable Experience of Policy development.
  • oSIA License

Qualifications

Essential

  • oEducated to Masters level or equivalent level of demonstrable experience and training.
  • oFurther post graduate qualification or able to demonstrate an equivalent level of specialist knowledge and skills acquired through relevant demonstrable experience.
  • oManagement / Leadership qualification or relevant experience
  • oFurther specialist training and professional development in the security field or relevant demonstrable experience

Desirable

  • oLevel 5 ILM or equivalent
  • oWorking towards/or holds a BTEC Security Management qualification
  • oMentorship or Supervision Training

APTITUDE & ABILITIES

Essential

  • oAdvanced influencing and negotiation skills
  • oAble to co-ordinate workflows and advice on the development of staff rotas and work schedules.
  • oAdvanced communication skills, able to communicate well with all levels of staff and disciplines and convey complex or contentious issues to a variety of audiences.
  • oAble to write reports, complaint responses and other corporate documents to a consistently high level.
Person Specification

KNOWLEDGE & EXPERIENCE

Essential

  • oSignificant demonstrable experience and record of success in a management role within Facilities
  • oAble to present and communicate confidential, highly sensitive and complex information relating to security to all levels, including Trust Board.
  • oDemonstrable Experience implementing security assurance and strategy-based concepts.
  • oDemonstrable Experience of utilising ones lived experience perspectives and insights in a strategic leadership role.

Desirable

  • oDemonstrable Experience of Policy development.
  • oSIA License

Qualifications

Essential

  • oEducated to Masters level or equivalent level of demonstrable experience and training.
  • oFurther post graduate qualification or able to demonstrate an equivalent level of specialist knowledge and skills acquired through relevant demonstrable experience.
  • oManagement / Leadership qualification or relevant experience
  • oFurther specialist training and professional development in the security field or relevant demonstrable experience

Desirable

  • oLevel 5 ILM or equivalent
  • oWorking towards/or holds a BTEC Security Management qualification
  • oMentorship or Supervision Training

APTITUDE & ABILITIES

Essential

  • oAdvanced influencing and negotiation skills
  • oAble to co-ordinate workflows and advice on the development of staff rotas and work schedules.
  • oAdvanced communication skills, able to communicate well with all levels of staff and disciplines and convey complex or contentious issues to a variety of audiences.
  • oAble to write reports, complaint responses and other corporate documents to a consistently high level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

University Hospitals Plymouth

Derriford road

Plymouth

PL6 8DU


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

University Hospitals Plymouth

Derriford road

Plymouth

PL6 8DU


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Facilities Operations Manager

Martyn Messenger

martyn.messenger@nhs.net

01752437732

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-SF-A6930019

Job locations

University Hospitals Plymouth

Derriford road

Plymouth

PL6 8DU


Supporting documents

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