Job summary
- We are seeking an experienced and motivated Patient Services Manager to support our Operational Facilities Manager in driving both the strategic vision and daily operations of Hotel Services across Trust sites, with a particular focus on cleaning and patient catering services. In this key role, you will play a central part in the promotion, development, and management of these critical services, ensuring the highest standards of performance and stakeholder satisfaction. You will work collaboratively with team members and management to meet and exceed performance targets, contributing to a positive and effective working environment. The post holder is expected to be flexible with working hours when required to meet changing and competing service demands working 5 shifts per week over late evenings and nights.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
As the Patient Services Manager, you will:
- Provide operational leadership and support for all users of the Hotel Services function, delivering services with efficiency, effectiveness, and responsiveness.
- Lead, motivate, and support the Hotel Services team to ensure optimal service delivery, especially during evening and night hours.
- Deputise for the Facilities Operations Manager as needed, ensuring continuity of operations.
- Take responsibility for managing the evening and overnight workforce, ensuring that all outpatient departments and communal areas are fully serviced out of hours.
- Primarily manage operations on the Derriford Hospital site, with responsibilities that may extend to other community locations as required.
- Establish and maintain positive relationships with stakeholders, promoting collaboration and communication.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Communications
1. To develop effective partnerships with other departments and Corporate Functions to deliver the strategic and operational priorities of the Trust.
2. To develop and maintain relationships with external bodies to ensure that service delivery is aligned to required legislation and regulation.
3. To implement effective communication strategies and techniques to enable staff involvement and engagement in decision making
4. Present complex recommendations for change to staff and other disciplines of staff: commitment to implementing service improvement and providing advice for implementation within the organisation.
5. Undertake team meetings to inform about change in working practice that may be complex and need persuasive skills to enable staff to engage.
6. To maintain effective communication within the departments / Directorate and with other Groups.
7. To maintain close and effective communication with key stakeholders including Infection Prevention & Control, Matrons and other senior Clinical leaders to ensure the service is meeting expectations, complying with regulatory guidelines and service user needs are being met
To communicate and convey information which can be complex or contentious to hotel services staff and key stakeholders
9. To advise and influence others within the organisation in all matters relevant to the service provision and provide detailed advice to other disciplines of staff.
10. To ensure yourself and the Supervisory team are approachable and have the ability to deal with sensitive and confidential matters regarding Staff members, patients and visitors.
11. To attend Leadership and Management meetings as required.
12. To represent the Trust in external meetings relating to the services
For further details please see the attached JD & PS
Job description
Job responsibilities
Communications
1. To develop effective partnerships with other departments and Corporate Functions to deliver the strategic and operational priorities of the Trust.
2. To develop and maintain relationships with external bodies to ensure that service delivery is aligned to required legislation and regulation.
3. To implement effective communication strategies and techniques to enable staff involvement and engagement in decision making
4. Present complex recommendations for change to staff and other disciplines of staff: commitment to implementing service improvement and providing advice for implementation within the organisation.
5. Undertake team meetings to inform about change in working practice that may be complex and need persuasive skills to enable staff to engage.
6. To maintain effective communication within the departments / Directorate and with other Groups.
7. To maintain close and effective communication with key stakeholders including Infection Prevention & Control, Matrons and other senior Clinical leaders to ensure the service is meeting expectations, complying with regulatory guidelines and service user needs are being met
To communicate and convey information which can be complex or contentious to hotel services staff and key stakeholders
9. To advise and influence others within the organisation in all matters relevant to the service provision and provide detailed advice to other disciplines of staff.
10. To ensure yourself and the Supervisory team are approachable and have the ability to deal with sensitive and confidential matters regarding Staff members, patients and visitors.
11. To attend Leadership and Management meetings as required.
12. To represent the Trust in external meetings relating to the services
For further details please see the attached JD & PS
Person Specification
Qualifications
Essential
- oDegree or equivalent qualification or equivalent and/or equivalent experience
- oFurther post graduate qualification or able to demonstrate an equivalent level of specialist knowledge and skills acquired through relevant experience
- oEducated to ECDL or equivalent with experience and confidence across MS Suite
- oWillingness to undertake further training and personal development
Desirable
- Level 5 ILM or equivalent
- Level 3 Food Safety
Knowledge and Experience
Essential
- oSignificant demonstrable experience and record of success in a management role
- oDemonstrable experience of leading teams and managing complex staffing issues in a fast paced, pressurised and customer focussed environment
- oDemonstrable experience of implementing systems to improve customer/ patient safety and experience
- oProven knowledge of Food Safety and Health & Safety legislation
Desirable
- oProven knowledge of National Standards of Healthcare Cleanliness
- oProven knowledge of Hospital Food Standards
- oProven knowledge of HTMs relevant to the service i.e. Decontamination of linen for health & social care, Waste Management
Person Specification
Qualifications
Essential
- oDegree or equivalent qualification or equivalent and/or equivalent experience
- oFurther post graduate qualification or able to demonstrate an equivalent level of specialist knowledge and skills acquired through relevant experience
- oEducated to ECDL or equivalent with experience and confidence across MS Suite
- oWillingness to undertake further training and personal development
Desirable
- Level 5 ILM or equivalent
- Level 3 Food Safety
Knowledge and Experience
Essential
- oSignificant demonstrable experience and record of success in a management role
- oDemonstrable experience of leading teams and managing complex staffing issues in a fast paced, pressurised and customer focussed environment
- oDemonstrable experience of implementing systems to improve customer/ patient safety and experience
- oProven knowledge of Food Safety and Health & Safety legislation
Desirable
- oProven knowledge of National Standards of Healthcare Cleanliness
- oProven knowledge of Hospital Food Standards
- oProven knowledge of HTMs relevant to the service i.e. Decontamination of linen for health & social care, Waste Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
