University Hospitals Plymouth NHS Trust

Clerical Officer

This job is now closed

Job summary

To provide receptionist support to Orthopaedic and Rheumatology Outpatients and Fracture clinic, providing a friendly and reassuring welcome to our patients.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The key responsibility of this role is the efficient and accurate administration and reception cover

for the Outpatient clinics, including Fracture clinic with strict adherence and compliance to the Referral to

Treatment (RTT) Access Policy and Administrative Procedure Notes (APN's).

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

06 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

216-CB-S6758963

Job locations

University Hospitals Plymouth

Derriford Hospital

Plymouth

PL6 5DH

Job description

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance and iPM training

To ensure that a clear understanding is obtained surrounding data quality and data protection, and be able to work to this guidance

To ensure that a firm understanding is obtained of all administration processes and APNs and be able to work to this level

To compile and sort patient clinic attendance sheets and be responsible for checking that the clinic notes have been received into Reception

To receive and welcome patients and relatives to the department and direct to the waiting area

To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In kiosks and encourage patients to use the Self Check In kiosk

To ensure the patients details are up to date on both the computer system and update front sheets and labels of the Health Record folder, as necessary

To admit and discharge patients who are attending for minor operations, adding the appropriate procedure code where necessary

To ensure that patients not eligible for free NHS treatment complete the appropriate process, e.g. overseas visitors