Job summary
An exciting opportunity has arisen to join the REI Team at Plymouth Hospitals NHS Trust for an NVQ fixed term placement. Thesuccessful candidate will be based at REI 3 Alpha Way. The post is 37.5 hours a week working Monday to Friday.
We are looking for a full-time NVQ Apprentice to join our busy REI Team providing administrative support to the REIAdministration Team. This role will provide a unique opportunity to gain varied administration experience in a demanding yet stimulating andrewarding environment.
The successful candidate will be enthusiastic, self-motivated, reliable, well organised, take pride and ownership in your contribution, haveexcellent attention to detail.
The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and ITskills.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who areable to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide clerical and administrative support within the Royal Eye Infirmary.
The postholder will:
Be part of a professional team working within the REI reception. The key responsibility of this role is to provide a reliable and efficient administrative and clerical support function within the department.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
- To assist the reception team by adding waiting lists, collating notes, processing outcomes, prepping case notes.
- To ensure the In Touch system is kept up to date.
- To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required.
- To develop knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient casenotes.
- Will be required to support other areas such as appointment bookings and all stations within the REI.
- To input patient outcomes onto the Trusts patient system.
- To assist patients with any queries relating to Hospital Transport.
- To assist teams with sending out patient letters. Letters will be sent to patients, GPs and other health professionals. The post holder will need to understand and use the correct envelope depending on the recipient of the letter.
- Actively manage patients on a referral to treatment pathway, using the referral to treatment primary target list.
Job description
Job responsibilities
- To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
- To assist the reception team by adding waiting lists, collating notes, processing outcomes, prepping case notes.
- To ensure the In Touch system is kept up to date.
- To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required.
- To develop knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient casenotes.
- Will be required to support other areas such as appointment bookings and all stations within the REI.
- To input patient outcomes onto the Trusts patient system.
- To assist patients with any queries relating to Hospital Transport.
- To assist teams with sending out patient letters. Letters will be sent to patients, GPs and other health professionals. The post holder will need to understand and use the correct envelope depending on the recipient of the letter.
- Actively manage patients on a referral to treatment pathway, using the referral to treatment primary target list.
Person Specification
QUALIFICATIONS
Desirable
KNOWLEDGE & EXPERIENCE
Essential
- Demonstrable experience working with people
- Ability to work in a team environment
Desirable
- Demonstrable experience in customer service environment
APTITUDE & ABILITIES
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Excellent communication and interpersonal skills
- Good time management skills & organisational skills
DISPOSITION / ATTITUDE / MOTIVATION
Essential
- Willingness to undertake further training and development
- Positive attitude
- Can use own initiative whilst under the direction of a supervisor
Person Specification
QUALIFICATIONS
Desirable
KNOWLEDGE & EXPERIENCE
Essential
- Demonstrable experience working with people
- Ability to work in a team environment
Desirable
- Demonstrable experience in customer service environment
APTITUDE & ABILITIES
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Excellent communication and interpersonal skills
- Good time management skills & organisational skills
DISPOSITION / ATTITUDE / MOTIVATION
Essential
- Willingness to undertake further training and development
- Positive attitude
- Can use own initiative whilst under the direction of a supervisor
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
