Job summary
To provide a full and comprehensive service for admissions to the Ophthalmology Department, liaising with Consultants, wards, peripheral hospitals and management in regards to all aspects of the inpatient service provided by the Department.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The main duties of this role are to provide a comprehensive inpatient admissions service to the Ophthalmology Department in an efficient and timely manner, in particular to manage the addition of patients to surgical waiting lists and the selection and booking of patients for admission in accordance with Trust policies and procedures.
About us
You will be the 3rd member of staff to join the admissions team for the Ophthalmology department.
This is an exciting time to join as we will be moving into a purpose built facility which will look to open in Mid 2023.
The projected 3 storey unit will see an increased number of treatment rooms, Theatre space, expanded paediatric facilities and better access for patients, with a drop-off bay and parking immediately outside.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Job description
Job responsibilities
Please find attached in documents a copy of the Job description, person specification and main responsibilities of the admissions clerk role.
Job description
Job responsibilities
Please find attached in documents a copy of the Job description, person specification and main responsibilities of the admissions clerk role.
Person Specification
Knowledge & Experience
Essential
- Previous demonstrable clerical experience
- Proven knowledge of waiting list admissions procedures.
- Demonstrate ability to use all main software packages (including word and excel)
Desirable
- Proven knowledge of patient management systems
Qualifications
Essential
- NVQ Level 3 in Business and Administration or demonstrable equivalent experience
Aptitude & abilities
Essential
- Ability to communicate at all levels.
- Excellent telephone manner
- Excellent organisational skills
- Good interpersonal skills
- Ability to maintain confidentiality
- Plan and organise complex activities (i.e. Theatre lists) which may require formulation or adjustment.
- Ability to handle difficult/distressed patients in a sensitive and empathetic manner.
- Analyse and resolve patient problems
- Professional manner
- Adaptability, flexibility and ability to multi task
- Desire to achieve and sustain high standards
- Patient, calm approach
- Able to cope with sensitive nature of work
- Able to work as part of a team and independently as required
- Tactfully communicate written and verbal information with patients, staff and carers with regards to appointments, admissions etc.
DISPOSITION/ ATTITUDE/ MOTIVATION
Essential
- Ability to prioritise workload
- Able to work on own and as part as a team
- Able to work well within a busy environment
- Cheerful, self-motivated
Other factors
Essential
- Ability to deal with difficult / anxious patients over the phone
- Able to undertake duties including prolonged periods of working at a PC workstation
- On a daily basis be able to move casenotes from bags to shelves which includes bending and stretching
- Ability to be able to concentrate on specific work for prolonged periods
- Ability to cope with interruptions through working day
- Able to implement administrative policies for own area
Person Specification
Knowledge & Experience
Essential
- Previous demonstrable clerical experience
- Proven knowledge of waiting list admissions procedures.
- Demonstrate ability to use all main software packages (including word and excel)
Desirable
- Proven knowledge of patient management systems
Qualifications
Essential
- NVQ Level 3 in Business and Administration or demonstrable equivalent experience
Aptitude & abilities
Essential
- Ability to communicate at all levels.
- Excellent telephone manner
- Excellent organisational skills
- Good interpersonal skills
- Ability to maintain confidentiality
- Plan and organise complex activities (i.e. Theatre lists) which may require formulation or adjustment.
- Ability to handle difficult/distressed patients in a sensitive and empathetic manner.
- Analyse and resolve patient problems
- Professional manner
- Adaptability, flexibility and ability to multi task
- Desire to achieve and sustain high standards
- Patient, calm approach
- Able to cope with sensitive nature of work
- Able to work as part of a team and independently as required
- Tactfully communicate written and verbal information with patients, staff and carers with regards to appointments, admissions etc.
DISPOSITION/ ATTITUDE/ MOTIVATION
Essential
- Ability to prioritise workload
- Able to work on own and as part as a team
- Able to work well within a busy environment
- Cheerful, self-motivated
Other factors
Essential
- Ability to deal with difficult / anxious patients over the phone
- Able to undertake duties including prolonged periods of working at a PC workstation
- On a daily basis be able to move casenotes from bags to shelves which includes bending and stretching
- Ability to be able to concentrate on specific work for prolonged periods
- Ability to cope with interruptions through working day
- Able to implement administrative policies for own area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
