Customer Service Apprentice - Emergency Medicine
University Hospitals Plymouth NHS Trust
This job is now closed
Job summary
- To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
- To support office and telephone cover across Emergency Department
- Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.
- To book in patients to the Emergency Department.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- To follow Trust procedures for the requesting of patient casenotes in time to ensure adequate preparation and ensuring that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient casenotes both into and out of the department.
- To assist teams with sending out letters. Letters will be sent to patients, GP's, and other health professionals.
- To assist in organising mandatory training and appraisals for the service
- To support the creation, collate photo boards for new staff joining the department with rotation of junior doctors.
- To assist in ensuring contact details are up to date for our departments
- To support in ensuring that organisational charts are kept up to date.
- To support in keeping track of stationary stock and assist in re-ordering
- Carry out administration tasks as appropriate, this includes printing, photocopying, scanning, filing, collating information.
- To assist with adhoc urgent administration requests
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Date posted
17 July 2024
Pay scheme
Other
Salary
£12,514 a year Per Annum Pro Rata
Contract
Apprenticeship
Duration
15 months
Working pattern
Full-time
Reference number
216-AJ-M6269940-AP
Job locations
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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