Job summary
An opportunity has arisen to join University Hospitals Plymouth NHS Trust, Hotel Services team as a Portering Assistant
We are looking for enthusiastic and motivated individuals who have a passion for customer satisfaction and who can work as part of a very busy Hotel Services Department and Portering team.
The successful applicants will be required to work various shifts through a 24 hour period/7 days per week including weekend, Bank Holiday and night working
We have both full-time and part time posts available.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The responsibilities will include:
- Transporting patients by bed or chair between wards and departments using various methods of transportation
- Transporting the deceased to the mortuary
- responding to emergency situations
- responding to requests for medical gas
- responding to requests for specimen collection and transportation to the Labs
- responding to out of hours requests for clean linen
- responding to requests to move furniture and equipment
- delivering patient meal trolleys to wards and other food provisions
- supporting Helpdesk providing cover for absence
- cleaning equipment used in the provision of the service
If you think this sound like you and you would like a new challenge in an organisation that values, develops and engages with their staff, then we want you to apply.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
- To liaise with Clinical and Non-Clinical Staff to ensure correct patient prioritisation processes are in place and adhered to.
- To liaise with Clinical and Non-Clinical Staff regarding the interventions the patients are undertaking, so that patients are taken to the correct destination for their procedure.
- To liaise with Clinical and Non-Clinical Staff with regard to patient readiness, requirements and means of transportation prior to undertaking any task.
- Assist Clinical Staff, Transfer Teams and Escorts where requested when moving patients.
- To maintain clear and effective communication channels with Team Leaders and Clinical and Non Clinical Staff
- To work as part of a multi-disciplinary team on a daily basis and understand own workload and undertake requests received by Trust Staff.
- To book patients in where necessary using the relevant IT / Task Management systems and ensure the system is updated so that appropriate reporting can be undertaken.
- To ensure that patients details are correctly recorded on the relevant paperwork / systems (and any linked system) to enable any discrepancies are identified and reported.
- Complete any relevant logs / paperwork and / or update suitable systems where requested when collecting or returning patients.
- As directed and under direct supervision of Clinical /Registered Practitioner assist with any necessary controlled restraint of patients after the relevant training is undertaken.
- Ensure any Portering related equipment is suitable for usage and report any problems via the appropriate person(s), remove from use until repaired and ensure the correct reporting / repair procedures are followed.
- Check, transport and change Medical Gases (and their associated equipment) using suitable transportation to / from the appropriate storage facilities, within UHP and surrounding areas. Ensure correct and clean equipment is used and that you are suitably qualified for moving this equipment, which at times may be heavy and awkward to move.
- Ensure that Portering related equipment is, suitably maintained, cleaned, stored, and accessible and used safely in compliance to Trust policies and procedures.
- Maintain cleanliness of the relevant storage areas related to Portering and ensure area is kept clear of waste and accessibility is maintained.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
- To liaise with Clinical and Non-Clinical Staff to ensure correct patient prioritisation processes are in place and adhered to.
- To liaise with Clinical and Non-Clinical Staff regarding the interventions the patients are undertaking, so that patients are taken to the correct destination for their procedure.
- To liaise with Clinical and Non-Clinical Staff with regard to patient readiness, requirements and means of transportation prior to undertaking any task.
- Assist Clinical Staff, Transfer Teams and Escorts where requested when moving patients.
- To maintain clear and effective communication channels with Team Leaders and Clinical and Non Clinical Staff
- To work as part of a multi-disciplinary team on a daily basis and understand own workload and undertake requests received by Trust Staff.
- To book patients in where necessary using the relevant IT / Task Management systems and ensure the system is updated so that appropriate reporting can be undertaken.
- To ensure that patients details are correctly recorded on the relevant paperwork / systems (and any linked system) to enable any discrepancies are identified and reported.
- Complete any relevant logs / paperwork and / or update suitable systems where requested when collecting or returning patients.
- As directed and under direct supervision of Clinical /Registered Practitioner assist with any necessary controlled restraint of patients after the relevant training is undertaken.
- Ensure any Portering related equipment is suitable for usage and report any problems via the appropriate person(s), remove from use until repaired and ensure the correct reporting / repair procedures are followed.
- Check, transport and change Medical Gases (and their associated equipment) using suitable transportation to / from the appropriate storage facilities, within UHP and surrounding areas. Ensure correct and clean equipment is used and that you are suitably qualified for moving this equipment, which at times may be heavy and awkward to move.
- Ensure that Portering related equipment is, suitably maintained, cleaned, stored, and accessible and used safely in compliance to Trust policies and procedures.
- Maintain cleanliness of the relevant storage areas related to Portering and ensure area is kept clear of waste and accessibility is maintained.
Person Specification
Knowledge & Experience
Essential
- Previous demonstrable experience of dealing face-to-face with the general public.
- Previous demonstrable experience of working in a fast paced, customer focussed environment
Desirable
- Proven knowledge of hospital layout, equipment requirements and manual handling
Disposition / Attitude / Motivation
Essential
- Enthusiastic, reliable, intuitive, imaginative and positive team member
- Personal credibility and positive attitude.
Desirable
- Flexibility to work across different Portering Teams
Qualifications
Essential
- Good standard of basic education with GSCE A-C or equivalent English and Maths.
Person Specification
Knowledge & Experience
Essential
- Previous demonstrable experience of dealing face-to-face with the general public.
- Previous demonstrable experience of working in a fast paced, customer focussed environment
Desirable
- Proven knowledge of hospital layout, equipment requirements and manual handling
Disposition / Attitude / Motivation
Essential
- Enthusiastic, reliable, intuitive, imaginative and positive team member
- Personal credibility and positive attitude.
Desirable
- Flexibility to work across different Portering Teams
Qualifications
Essential
- Good standard of basic education with GSCE A-C or equivalent English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
