Phlebotomy Training Officer

Job description

Job responsibilities

1. Work with the Phlebotomy manager to ensure the service is organised and staffed appropriately to deliver patients samples to the department in a timely manner.
2. Responsible for the organisation of booking phlebotomy-training sessions.
3. Organise effective and timely training programmes for staff employed both in UHP, NHS Trusts and other healthcare providers.
4. Work with the Phlebotomy manager to ensure quality standards including, sampling technique, collection equipment, patient identification and Health & Safety are practiced according to departmental and Trust policies.
5. Work with the Phlebotomy Manager to ensure the service is organised and staffed appropriately to deliver patients samples to the department in a timely manner.
6. Leading by example ensure that all those responsible to the post holder dress and act in a professional manner at all times.
7. Deputise for the other supervisory staff in their absence.
8. Maintain staff rotas, including weekend and Bank Holiday rotas.
9. Ensure the training of all Phlebotomy staff is effective and documented in their training logs, which will be reviewed on a regular basis.
10. Ensure that all staff are appraised on an annual basis.
11. To ensure that all staff meet the necessary standards of speed, quality and accuracy, appropriate to the level of experience and training within the Phlebotomy department.
12. Ensure that staff for whom you are responsible receive induction and training as per departmental and Trust policy. This includes ensuring contemporaneous completion of all induction and training records.
13. Provide advice on the collection of specimens for the Laboratory
14. Participate and contribute to the Departments programme of continuous service review in accordance with internal and external quality systems and within the Trusts framework of continuous quality improvement. This will include audit, corrective action, preventative action and improvement processes.
15. Ensure the promotion, identification and implementation of efficiency measures within the section. Work with technical leads in the other sections to ensure that any efficiency measures identified within the Department are implemented.
16. To attend any training courses, as directed. These may be either Trust led or external to the Trust.
17. To ensure stock control within the Section. Ensure that these stock levels are maintained and that all storage areas are safe and tidy.
18. To ensure the accurate maintenance of all records pertaining to the activities of the Section.
19. Working with senior laboratory staff, including the Quality Manager, assist in the formulation of all standard operating procedures, protocols and policies within the section, and ensure that they are maintained, reviewed and updated when necessary.
20. Assist in implementing any procedural changes required by the Departmental Manager and disseminate information relating to them.
21. Record and monitor staff sickness leave and undertake return to work interviews in accordance with current policy.
22. Undertake basic HR functions within the areas of responsibility, including the recruitment and selection process.
23. Ensure annual leave is granted in accordance with Departmental policy and there are sufficient staff at all times to provide the necessary standards of service provision.
24. Support income generation initiatives within the section and the Department.
25. To be responsible for the adequacy of maintenance, repair, servicing and safety of all equipment within the section and record information as necessary
26. Assist the Phlebotomy Manager in the establishment of a flexible approach to work requirements within the section that maximises the utilisation of equipment and responds to changing requirements of the users.
27. Deputise for the Phlebotomy Manager & Deputy in their absence at all relevant meetings.
28. Ensure that adequate communication channels are maintained to ensure the smooth operation of the phlebotomy service.
29. To investigate complaints relating to the section and refer to the Phlebotomy Manager
30. To provide a venepuncture service within the Trust in accordance with UHP and departmental policies and procedures.
31. To report as soon as possible to your line manager any problems that may arise.
32. To liaise with patients, carers, nursing and medical staff in an appropriate and professional manner.
33. Informing patients of the venepuncture procedure to be carried out in a caring reassuring manner that is aimed at their level of understanding.
34. To undertake work for which they have been trained.
35. Following standard operating procedures dispose of used equipment in a safe manner, reducing risks of needle stick injury to yourself and others.
36. Ensure that request forms for blood are correctly filled in with the minimum acceptance data present.
37. Ensure that all samples collected are correctly labelled and meet the acceptance criteria for the Pathology department concerned.
38. To identify bloods not taken to the ward clerk, or in their absence, the Nurse-in-charge on duty.
39. Have the ability to assess if veins are suitable for venepuncture.
40. Recognise the needs of the patient and be sympathetic and considerate towards them.
41. Be familiar and competent in the use of Pathology computer systems iLAB & iCM for patient test request entry.
42. Ensure all Trust and departmental protocols are followed to maximise the control of infection within the hospital.
43. To observe all departmental, Trust, national and European Health & Safety regulations relevant to the service, ensuring attendance at the annual departmental H&S update. In addition all staff must sign the departmental H&S policy to acknowledge understanding and compliance.
44. To continually update your knowledge and skills whilst documenting this in your Continual Professional Development folder.
45. To ensure contemporaneous completion of your induction and training records.
46. To follow Standard Operating Procedures at all times.
47. To attend meetings and training courses as necessary.
48. To attend Statutory and Essential Update Training annually.
49. To attend departmental briefings and/or acquaint yourself with the team brief posted on the departmental notice boards.
50. To assist in the maintenance and compilation of workload statistics.
51. To participate in an annual IPR and achieve any targets set at this time.
52. Subject to the Principle Statement of Employment or local agreements participate in all rotas required to provide a 7 day a week phlebotomy service including weekends & Bank holidays.
53. To carry out other duties commensurate with the post.

Person Specification

Knowledge and Experience

Essential

• oProven understanding of need for patient confidentiality
• oProven knowledge of Health & Safety issues
• oUse of IT equipment including a keyboard
• oExtensive demonstrable experience as a phlebotomist

Desirable

• oProven knowledge of all relevant Health & Safety legislation and its application to the section
• oProven ability to appraise and manage staff in a very busy section
• oDemonstrable experience in a supervisory setting

Qualifications

Essential

• oGCSE's Grade A-C/ 4-9 in Maths and English or equivalent level of qualification AND
• oNVQ Level 3 in relevant health-related subject or equivalent demonstrable experience.

Desirable

• Appraisals course
• Supervisory course

Aptitude and Abilities

Essential

• oLeadership by example
• oExcellent communication skills, being able to deal with patients and staff with tact and diplomacy

Desirable

• oGood interpersonal skills
• oMature outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)