Job summary
An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the medical imaging reception team.
We are looking for people who will enjoy working as part of a busy and vibrant team, who are able to prioritise their workload, and who can remain calm under pressure.
The successful candidate will need to demonstrate a good level of education to GCSE level in English and Maths or NVQ Level 2 standard or experience, with the ability to use/learn computerised systems. Applicants should demonstrate a mature and responsible attitude , be proactive and be able to use their initiative.
Plymouth Hospitals NHS Trust is an equal opportunities employer and is working towards a smoke-free working environment. Under the Trust's Green Commuter Strategy, on site parking is restricted.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To be part of the reception team in providing cover over the medical imaging department, duties include dealing patients at the front desk, making and taking telephone calls, using it systems, this is not exclusive.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- A team member providing reception support.
- To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner.
- Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.
- Assist with the tracing of patient notes using the Patient Information Management System (iPM).
- To attend when possible appropriate training and development opportunities
- To be aware of and to follow the Health and Safety at Work Act, Security Policy and all other policies relating to Plymouth Hospitals NHS Trust.
- To undertake other reasonable duties at the discretion of your Line Manager and the Imaging Directorate Office or a member of the Imaging team.
- To bring defects in equipment to the notice of the Line Manager take immediate action to ensure that such equipment is withdrawn from service until satisfactorily repaired.
- To report any incident to self, staff or patient to the Line Manager and ensure that the correct form is filled out and action is taken concerning the incident.
- To be involved in the formal staff appraisal scheme as an appraisee.
- To undertake duties in line with the Trusts Information Security and Control Policy, respecting the rights of patients, fellow staff and the Trust for information not to be passed on or made available to those without a need to know.
Job description
Job responsibilities
- A team member providing reception support.
- To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner.
- Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.
- Assist with the tracing of patient notes using the Patient Information Management System (iPM).
- To attend when possible appropriate training and development opportunities
- To be aware of and to follow the Health and Safety at Work Act, Security Policy and all other policies relating to Plymouth Hospitals NHS Trust.
- To undertake other reasonable duties at the discretion of your Line Manager and the Imaging Directorate Office or a member of the Imaging team.
- To bring defects in equipment to the notice of the Line Manager take immediate action to ensure that such equipment is withdrawn from service until satisfactorily repaired.
- To report any incident to self, staff or patient to the Line Manager and ensure that the correct form is filled out and action is taken concerning the incident.
- To be involved in the formal staff appraisal scheme as an appraisee.
- To undertake duties in line with the Trusts Information Security and Control Policy, respecting the rights of patients, fellow staff and the Trust for information not to be passed on or made available to those without a need to know.
Person Specification
Qualifications
Essential
- Proven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/ equivalent demonstrable experience
Desirable
- OCR 1 Qualification or Equivalent
Knowledge or experience
Essential
- Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public
- Computer skills and familiarity with Microsoft word, office and other programmes eg Excel
Desirable
- Demonstrable experience of working in a hospital or healthcare environment
- Demonstrable experience of working with people with communication difficulties
abilities and aptitude
Essential
- Good (and proven) communication and interpersonal skills.
- Ability to work within a team structure
- Good organisational skills
- Good telephone manner
- Awareness of and ability to maintain patient confidentiality
- Ability to work without direct supervision
Desirable
- Ability to respond to unpredictable situations
- Resourcefulness
Person Specification
Qualifications
Essential
- Proven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/ equivalent demonstrable experience
Desirable
- OCR 1 Qualification or Equivalent
Knowledge or experience
Essential
- Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public
- Computer skills and familiarity with Microsoft word, office and other programmes eg Excel
Desirable
- Demonstrable experience of working in a hospital or healthcare environment
- Demonstrable experience of working with people with communication difficulties
abilities and aptitude
Essential
- Good (and proven) communication and interpersonal skills.
- Ability to work within a team structure
- Good organisational skills
- Good telephone manner
- Awareness of and ability to maintain patient confidentiality
- Ability to work without direct supervision
Desirable
- Ability to respond to unpredictable situations
- Resourcefulness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
