Job summary
An opportunity has arisen to join University Hospitals Plymouth NHS Trust, Catering team as a Catering Supervisor/Team Leader within the off-site kitchen in the Estover area.
We are looking for an enthusiastic and motivated individual who has a passion for customer satisfaction and food safety who can work in a supervisory role as part of a busy Site Services Department and Catering team, within a kitchen environment.
We have a 30hr position available working predominantly 4 out of 7 days which will include every weekend. The successful applicant needs to be flexible and may be required to work various shifts including Bank Holiday's.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- Providing a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service and food quality at all times
- Correct de-canting, labelling, dating and storage of frozen and chilled products
- Preparation and assembly of patient salads and sandwiches including hospitality functions
- Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.
- Cleaning of catering and service equipment including work surfaces, and related equipment manually and by use of machines to hygiene standards
- Maintain Food Safety and Hygiene standards in your work area and apply the food safety procedures applicable in the work areas.
- To correctly use and take care of all equipment and materials associated with tasks.
- Ensure that all equipment is clean and sanitised when required
- Completion of tasks within cleaning schedules and signed off daily
- Participate as a full member of the team, e.g. supporting other staff, participating in team meetings, working flexibly as required to cover other members of the team. Store goods correctly and use stock on a rotational basis to optimise efficiency and minimise food wastage.
- Possible driving within the local area using Trust vehicles
- Demonstrate high standards of customer service through courteous interaction with patients and trust staff to optimise patient food and beverage consumption.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
The Facilities Department has a wide remit within University Hospitals Plymouth NHS Trust, with overarching responsibility for the Catering Department to ensure a sufficient service is delivered to our patients.
- Manage food safety and hygiene standards within the department and ensure effective implementation of the Food Safety Policy
- Ensure correct de-canting, labelling, dating and storage of frozen and chilled products
- Preparation and assembly of Patient Salads and Sandwiches including hospitality functions
- Assist in the audit process ensuring that the kitchen passes all internal audits and EHO audits.
- Ensure all record keeping and documentation is completed in a systematic and timely manner
- Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.
- Ensure a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times
- Supervise the day-to-day work of a group of patient catering staff within the off-site kitchen to ensure they meet the required standards
- Liaise with Ward Housekeepers, Ward Hostesses, other staff, patient catering stores and ward staff as necessary to ensure the efficient running of the service
- Ensure food safety and hygiene standards are maintained within the department and ensure effective implementation of the Assured Safe Catering System
- Ensure all record keeping and documentation is completed in a systematic and timely manner
- Monitor and maintain portion control within the off-site kitchen
- Monitor food wastage within the Kitchen
- Monitor and maintain food presentation to the required standard within the external Kitchen
- Ensure efficient operation of the patient catering service in the off site Kitchen for each shift escalating issues to the Catering Manager if necessary
- To complete ad hoc food orders from time to time
- To ensure health and safety standards are maintained in the department and ensure effective implementation of health and safety policies and procedures. To actively encourage a safety culture
- To monitor maintenance standards within the department and where necessary liaise with the Catering Manager to arrange repairs
- To provide on the job and skills training to new and less experienced members of the team for them to fulfil their job role
- To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained
- To monitor and record all absence, carrying return to work interviews
- To assist in menu planning and service development within the Patient Catering Department
- To be responsible for own personal development and attend all company training as required
- To provide flexible cover for other team members when required
- To promote effective communication throughout the department
Undertake any ad-hoc duties as prescribed by Manager and within scope of skill and capability.
Job description
Job responsibilities
The Facilities Department has a wide remit within University Hospitals Plymouth NHS Trust, with overarching responsibility for the Catering Department to ensure a sufficient service is delivered to our patients.
- Manage food safety and hygiene standards within the department and ensure effective implementation of the Food Safety Policy
- Ensure correct de-canting, labelling, dating and storage of frozen and chilled products
- Preparation and assembly of Patient Salads and Sandwiches including hospitality functions
- Assist in the audit process ensuring that the kitchen passes all internal audits and EHO audits.
- Ensure all record keeping and documentation is completed in a systematic and timely manner
- Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.
- Ensure a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times
- Supervise the day-to-day work of a group of patient catering staff within the off-site kitchen to ensure they meet the required standards
- Liaise with Ward Housekeepers, Ward Hostesses, other staff, patient catering stores and ward staff as necessary to ensure the efficient running of the service
- Ensure food safety and hygiene standards are maintained within the department and ensure effective implementation of the Assured Safe Catering System
- Ensure all record keeping and documentation is completed in a systematic and timely manner
- Monitor and maintain portion control within the off-site kitchen
- Monitor food wastage within the Kitchen
- Monitor and maintain food presentation to the required standard within the external Kitchen
- Ensure efficient operation of the patient catering service in the off site Kitchen for each shift escalating issues to the Catering Manager if necessary
- To complete ad hoc food orders from time to time
- To ensure health and safety standards are maintained in the department and ensure effective implementation of health and safety policies and procedures. To actively encourage a safety culture
- To monitor maintenance standards within the department and where necessary liaise with the Catering Manager to arrange repairs
- To provide on the job and skills training to new and less experienced members of the team for them to fulfil their job role
- To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained
- To monitor and record all absence, carrying return to work interviews
- To assist in menu planning and service development within the Patient Catering Department
- To be responsible for own personal development and attend all company training as required
- To provide flexible cover for other team members when required
- To promote effective communication throughout the department
Undertake any ad-hoc duties as prescribed by Manager and within scope of skill and capability.
Person Specification
Experience
Essential
- Experience in leading a team
- Experience working in a food environment
- Health & Safety Knowledge and Experience
Desirable
- Customer Service NVQ 2
- Food Safety Level 3
Qualifications
Essential
- IOSHH Health & Safety Qualifications
- Food Safety Level 2 or 3
- Driving Licence and 2 years experience
Essential
Essential
- Health and Safety Awareness
- Communication Skills
- Food Safety Knowledge & Experience
- Leading a Team
- Managing difficult situations
Desirable
- Full Driving Licence (2 year's experience)
- IOSHH qualifications
Person Specification
Experience
Essential
- Experience in leading a team
- Experience working in a food environment
- Health & Safety Knowledge and Experience
Desirable
- Customer Service NVQ 2
- Food Safety Level 3
Qualifications
Essential
- IOSHH Health & Safety Qualifications
- Food Safety Level 2 or 3
- Driving Licence and 2 years experience
Essential
Essential
- Health and Safety Awareness
- Communication Skills
- Food Safety Knowledge & Experience
- Leading a Team
- Managing difficult situations
Desirable
- Full Driving Licence (2 year's experience)
- IOSHH qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
