Job summary
This is an exciting opportunity for an enthusiastic individual who is interested in supporting the Therapies Service Line with various IT systems.
The post holder's role ranges from dealing with daily diary amendments / management to providing accurate high level data analysis for therapy managers. They would need high level ability to interpret data extraction, ability to understand service provision to support the articulation of data in a presentable and user-friendly format.
The postholder will provide specialist technical knowledge, advice and support for the Therapies Information Systems (currently Tiara for Plymouth sites and SystmOne for South Ham/ Tavistock sites ) used a clinical environment, ensuring continuity of patient care at all times across the service line.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide specialist technical knowledge advice and support for the Therapies information Systems (currently Tiara for Plymouth sites and SystmOne for South Ham sites and future EPR systems) in the clinical environment, ensuring continuity of patient care at all times across the service line.
The Tiara and SystmOne are highly complex computerised systems designed to store, manage, display and report on inpatient, outpatient and Community activity for the Therapies. These are critical systems being an integral aspect of financial performance data, KPI's, business planning and service improvement.
The Tiara and SystmOne are computerised systems designed to manage the Therapies department's waiting lists, daily appointments diary, Therapy attendances, Therapy inpatient data and Therapy communication reports at the point of need.
The Therapies IT Systems and Project Specialist will manage systems support to include the exchange of clinical data between Trusts, Healthcare providers and clinicians. They will manage the delivery of numerous concurrent evolving projects, taking ownership of work stream progress, and other elements of project management, identified by the Deputy Service Line Manager or Service Line Cluster Manager.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission.
We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- To be a primary contact in supporting Tiara and SystmOne / EPR systems and associated projects across the UHP organisation
- To generate accurate service level reports, develop bespoke specialist reports which meet the needs of the Therapies SL, identify and manage system errors and downtime as required by the Deputy SLM or Service Line Cluster Manager
- Will use expert knowledge of systems to investigate and diagnose any faults within the live Tiara / SystmOne / EPR clinical environment whilst providing support to users of the syste
- Helping end users with Tiara/SystmOne software issues.
- Run complex statistical reports when requested by stakeholders and presented in user friendly formats.These to be adaptable for various purposes
- To support Therapy sites (Cumberland centre, Derriford, Estover, Plymstock, Plympton, Ivybridge peripheries and South Ham sites) to support to all end users of Tiara/Systmone.
- To manage the integrated Tiara / SystmOne / EPR Therapy Unit performance data, linking South Hams MSK and Urgent Care Beds throughout the Plymouth and South Hams Health Community.
- To manage any Tiara/SystmOne / EPR upgrades, analyse and diagnose technical issues on standard and remote computer installations. To work with software teams (eg Ethitec for Tiara) where gaining supplier authorisation to re-install software where necessary, and ensure performing software upgrades run effectively.
- Identify and report reoccurring issues, participating in the evaluation of solutions. Where issues require third party support, liaise with suppliers, and make provision for support.Escalate issues that remain unresolved or where additional expenditure is required.
- To train staff on the use of Tiara / SystmOne / EPR Therapy Unit systems. Participate in user management of Tiara/SystmOne, supporting the deputy SLM, admin leads and Therapy staff with any new developments or problem solving.
- Develop working relationships with members of the IM&T team, reporting appropriate issues via the IM&T helpdesk or external providers (eg Ethitec), and relaying technical information to aid the timely resolution of issues.
- Liaise with people of all grades, establish, and maintain professional relationships with key Therapy stakeholders, Therapy business contacts, staff, colleagues and users at all times.
Project Management:
- Manage several concurrent complex Tiara / SystmOne / EPR projects/reports or act as stage organiser for projects, as assigned by the Deputy SLM or SLCM, ensuring effective and regular communication at all levels with all interested parties.
- Co-ordinate and support stakeholders to ensure their effective involvement in change management, delivery, and on-going service.
- Assist with the assurance that quality standards are maintained throughout, such that each project deliverable is fit for purpose and meet its documented requirement.
- Agree quality standards, coordinate, and take part in system and hardware testing of the delivered system; this will also be required for system upgrades.
Job description
Job responsibilities
- To be a primary contact in supporting Tiara and SystmOne / EPR systems and associated projects across the UHP organisation
- To generate accurate service level reports, develop bespoke specialist reports which meet the needs of the Therapies SL, identify and manage system errors and downtime as required by the Deputy SLM or Service Line Cluster Manager
- Will use expert knowledge of systems to investigate and diagnose any faults within the live Tiara / SystmOne / EPR clinical environment whilst providing support to users of the syste
- Helping end users with Tiara/SystmOne software issues.
- Run complex statistical reports when requested by stakeholders and presented in user friendly formats.These to be adaptable for various purposes
- To support Therapy sites (Cumberland centre, Derriford, Estover, Plymstock, Plympton, Ivybridge peripheries and South Ham sites) to support to all end users of Tiara/Systmone.
- To manage the integrated Tiara / SystmOne / EPR Therapy Unit performance data, linking South Hams MSK and Urgent Care Beds throughout the Plymouth and South Hams Health Community.
- To manage any Tiara/SystmOne / EPR upgrades, analyse and diagnose technical issues on standard and remote computer installations. To work with software teams (eg Ethitec for Tiara) where gaining supplier authorisation to re-install software where necessary, and ensure performing software upgrades run effectively.
- Identify and report reoccurring issues, participating in the evaluation of solutions. Where issues require third party support, liaise with suppliers, and make provision for support.Escalate issues that remain unresolved or where additional expenditure is required.
- To train staff on the use of Tiara / SystmOne / EPR Therapy Unit systems. Participate in user management of Tiara/SystmOne, supporting the deputy SLM, admin leads and Therapy staff with any new developments or problem solving.
- Develop working relationships with members of the IM&T team, reporting appropriate issues via the IM&T helpdesk or external providers (eg Ethitec), and relaying technical information to aid the timely resolution of issues.
- Liaise with people of all grades, establish, and maintain professional relationships with key Therapy stakeholders, Therapy business contacts, staff, colleagues and users at all times.
Project Management:
- Manage several concurrent complex Tiara / SystmOne / EPR projects/reports or act as stage organiser for projects, as assigned by the Deputy SLM or SLCM, ensuring effective and regular communication at all levels with all interested parties.
- Co-ordinate and support stakeholders to ensure their effective involvement in change management, delivery, and on-going service.
- Assist with the assurance that quality standards are maintained throughout, such that each project deliverable is fit for purpose and meet its documented requirement.
- Agree quality standards, coordinate, and take part in system and hardware testing of the delivered system; this will also be required for system upgrades.
Person Specification
Qualifications
Essential
- Educated to degree level or suitable equivalent relevant demonstrable IT experience.
- Full UK driving licence.
- Proven ability in using MS Office packages; Excel, Access and Outlook, with advanced skill base within Word.
Desirable
- Proven evidence of ability in using project software.
- Basic diagnostic processes within Windows 7 and 10.
Knowledge
Essential
- Proven experience of technically supporting users in a large corporate IT environment.
- Demonstrable experience delivering IT projects.
- Proven experience in organising and prioritising multiple tasks and workloads and meeting deadlines.
- Previous knowledge of Therapy IT Systems.
Desirable
- Previous Clinical System Management experience.
- Proven experience developing support materials such as instruction manuals & user guides.
- Proven ability to source, research and collate information/data.
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity.
- Accuracy & Attention to detail.
- Ability to prioritise workload.
- Ability to work with frequent interruptions and competing demands from staff.
Desirable
- Proven ability to assist in the training of users in the use of software programmes.
- Proven ability to produce business reports and clear, succinct briefings for managers and staff
- Proven aptitude in generating accurate process maps from client dialogue.
Diposition, Attitude and Motivation
Essential
- Team worker.
- Able to cope under pressure.
- Work in a calm and organised manner.
- Proactive, takes own initiative.
Other factors
Essential
- Demonstrable understanding of confidentiality and can work in a confidential manner.
- Ability to work unsociable hours when necessary due to system failure, upgrades etc.
- Ability to work flexibly over 7 day period if required in the future to meet service needs.
Desirable
- Travel to community sites.
Person Specification
Qualifications
Essential
- Educated to degree level or suitable equivalent relevant demonstrable IT experience.
- Full UK driving licence.
- Proven ability in using MS Office packages; Excel, Access and Outlook, with advanced skill base within Word.
Desirable
- Proven evidence of ability in using project software.
- Basic diagnostic processes within Windows 7 and 10.
Knowledge
Essential
- Proven experience of technically supporting users in a large corporate IT environment.
- Demonstrable experience delivering IT projects.
- Proven experience in organising and prioritising multiple tasks and workloads and meeting deadlines.
- Previous knowledge of Therapy IT Systems.
Desirable
- Previous Clinical System Management experience.
- Proven experience developing support materials such as instruction manuals & user guides.
- Proven ability to source, research and collate information/data.
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity.
- Accuracy & Attention to detail.
- Ability to prioritise workload.
- Ability to work with frequent interruptions and competing demands from staff.
Desirable
- Proven ability to assist in the training of users in the use of software programmes.
- Proven ability to produce business reports and clear, succinct briefings for managers and staff
- Proven aptitude in generating accurate process maps from client dialogue.
Diposition, Attitude and Motivation
Essential
- Team worker.
- Able to cope under pressure.
- Work in a calm and organised manner.
- Proactive, takes own initiative.
Other factors
Essential
- Demonstrable understanding of confidentiality and can work in a confidential manner.
- Ability to work unsociable hours when necessary due to system failure, upgrades etc.
- Ability to work flexibly over 7 day period if required in the future to meet service needs.
Desirable
- Travel to community sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
