Job summary
Do you have the passion and drive to build and maintain relationships with stakeholders, including staff, patients and volunteers across a complex organisation?
How does contributing to the delivery and development of volunteer service at UHP sound to you?
An exciting opportunity has arisen to join us as the Volunteer Service Manager within the wider Patient Services Team.
At UHP a team of over 300 volunteers (Orange Army) have gifted over 20 hours of their time to support staff and patients so far in 2023.
The successful candidate will manage the Volunteer Support Programme to improve the experience of our patients and our volunteers, to provide support to staff and to help reduce pressure on our services.
For more information or to arrange a telephone call, please contact Dr George Surtees, Head of Quality, Safety & Governance via george.surtees1@nhs.net
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- Managing Volunteer Services Team at University Hospitals Plymouth (UHP) NHS Trust.
- Identify key stakeholders and work with them to develop new volunteering opportunities, which improve patient and staff experience and support the delivery of timely clinical care.
- Understanding the existing volunteering context and current operational demands/priorities, develop solutions through workshops and co-design with key stakeholders including volunteers and staff.
- Work with key stakeholders to develop and implement new volunteer roles that meet the aims and ambitions of the organisation and complies with NHS England guidance.
- Ensure that new roles meet the needs of UHP staff, volunteers, and patients.
- Work with existing volunteers and the Volunteer Coordinator to develop existing capacity, e.g., increase the number of volunteering hours, and offer existing volunteers opportunities in new roles that have the potential to reduce seasonal variations in pressure.
- Ensure effective promotion of new roles to recruit new volunteers to ensure that the capacity for volunteering support at UHP is sustainable.
- Establish effective referral routes and systems and processes to manage new roles, including volunteer scheduling, focusing on service delivery and ensuring positive and effective staff and volunteer experience.
- Define impact and output measures for voluntary service - a key component of this role will be to demonstrate the impact of the volunteering team within the Trust.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- Identify and maintain a network of key stakeholders associated with voluntary services
- Work to establish effective working relationships with key stakeholders across the trust including the Volunteer Coordinator, relevant Service Leads (e.g., Pharmacy, Imaging, ED, and Discharge Lounge), existing volunteers and relevant frontline staff groups.
- Liaise with services/teams/parts of the system experiencing pressures, to understand how they work, develop partnerships and assess their volunteering needs.
- Raise staff awareness of the role and function of new volunteer roles. Develop effective working relationships with a range of staff, both clinical and non-clinical, crucial to the implementation of the project.
- Understand volunteer experience & keep volunteers informed and involved in decision making. Support the production of regular email updates to volunteers.
- Working with the Communications team, develop a communications and marketing plan, incorporating multiple communications approaches for key stakeholders, staff, volunteers, patients, and families/carers. This includes communicating the impact of the project on supporting winter pressures. This may include having to persuade, negotiate and motivate people who may be reluctant to see the benefits.
- Active engagement with system partners, including attendance of webinar programme and any relevant learning and sharing networks to support learning, and benefit the programme. Share local evaluation and learning with NHSI
- Contribute to the review and development of related policies and procedures as needed
- Showcase the positive impact of the voluntary services team, working with the communications team as necessary.
- Collect, collate, analyse, interpret data. Ensure good systems for robust data collection.
- Create reports based on a range of information from a variety of sources. Contribute to the provision of management and board reports as required.
Job description
Job responsibilities
- Identify and maintain a network of key stakeholders associated with voluntary services
- Work to establish effective working relationships with key stakeholders across the trust including the Volunteer Coordinator, relevant Service Leads (e.g., Pharmacy, Imaging, ED, and Discharge Lounge), existing volunteers and relevant frontline staff groups.
- Liaise with services/teams/parts of the system experiencing pressures, to understand how they work, develop partnerships and assess their volunteering needs.
- Raise staff awareness of the role and function of new volunteer roles. Develop effective working relationships with a range of staff, both clinical and non-clinical, crucial to the implementation of the project.
- Understand volunteer experience & keep volunteers informed and involved in decision making. Support the production of regular email updates to volunteers.
- Working with the Communications team, develop a communications and marketing plan, incorporating multiple communications approaches for key stakeholders, staff, volunteers, patients, and families/carers. This includes communicating the impact of the project on supporting winter pressures. This may include having to persuade, negotiate and motivate people who may be reluctant to see the benefits.
- Active engagement with system partners, including attendance of webinar programme and any relevant learning and sharing networks to support learning, and benefit the programme. Share local evaluation and learning with NHSI
- Contribute to the review and development of related policies and procedures as needed
- Showcase the positive impact of the voluntary services team, working with the communications team as necessary.
- Collect, collate, analyse, interpret data. Ensure good systems for robust data collection.
- Create reports based on a range of information from a variety of sources. Contribute to the provision of management and board reports as required.
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of supporting and managing projects
- Proven evidence of experience of effective team working
- Demonstrable experience of building and maintaining relationships with stakeholders across a complex organisation
- Demonstrable experience or proven knowledge of using databases to record volunteering information, and of systems in use within a large clinical setting
- Demonstrable experience of using Microsoft Office packages
Desirable
- An understanding of project methodology
- Previous demonstrable experience of developing and rolling out new volunteer programmes
- Demonstrable experience of organising volunteers within a health care setting
- Demonstrable experience and success in service improvement
Qualifications
Essential
- Educated to degree level or professional qualification or equivalent proven knowledge and demonstrable experience
Desirable
- Project management qualification
Aptitude & Abilities
Essential
- Ability to build relationships and work effectively with a range of internal and external stakeholders
- Strong interpersonal skills, with proven knowledge and understanding of professional / personal boundaries, confidentiality, and safeguarding procedures
- Ability to communicate well with a wide ranging audience including volunteers, frontline staff, service managers and patients
- Able to prioritise a range of tasks
- Ability to work on own initiative without direct supervision with excellent organisational skills
- Methodical & organised
- Excellent motivation, negotiation and persuasion skills
- Active listening and ensuring customer focus
- Ability to manage potential conflict and challenges calmly and confidently
- Demonstrates respect for other people with different backgrounds and opinions
- Committed to promoting equality and diversity
- Numeracy skills and understanding of statistics for reporting and evaluation
- Able to present ideas and data to an audience
- Problem-solving skills
Disposition, Motivation and Attitude
Essential
- Demonstrable experience of being able to respond effectively when working within a busy environment
- Resourceful, imaginative, enthusiastic, and adaptable
- Possesses a friendly, positive, can-do attitude
- Ability to work using own initiative
- Be able to prioritise workload and possess effective time management skills
- Able to deal with information in a confidential manner and respond sensitively to the opinion of others
- Effective and supportive team member
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of supporting and managing projects
- Proven evidence of experience of effective team working
- Demonstrable experience of building and maintaining relationships with stakeholders across a complex organisation
- Demonstrable experience or proven knowledge of using databases to record volunteering information, and of systems in use within a large clinical setting
- Demonstrable experience of using Microsoft Office packages
Desirable
- An understanding of project methodology
- Previous demonstrable experience of developing and rolling out new volunteer programmes
- Demonstrable experience of organising volunteers within a health care setting
- Demonstrable experience and success in service improvement
Qualifications
Essential
- Educated to degree level or professional qualification or equivalent proven knowledge and demonstrable experience
Desirable
- Project management qualification
Aptitude & Abilities
Essential
- Ability to build relationships and work effectively with a range of internal and external stakeholders
- Strong interpersonal skills, with proven knowledge and understanding of professional / personal boundaries, confidentiality, and safeguarding procedures
- Ability to communicate well with a wide ranging audience including volunteers, frontline staff, service managers and patients
- Able to prioritise a range of tasks
- Ability to work on own initiative without direct supervision with excellent organisational skills
- Methodical & organised
- Excellent motivation, negotiation and persuasion skills
- Active listening and ensuring customer focus
- Ability to manage potential conflict and challenges calmly and confidently
- Demonstrates respect for other people with different backgrounds and opinions
- Committed to promoting equality and diversity
- Numeracy skills and understanding of statistics for reporting and evaluation
- Able to present ideas and data to an audience
- Problem-solving skills
Disposition, Motivation and Attitude
Essential
- Demonstrable experience of being able to respond effectively when working within a busy environment
- Resourceful, imaginative, enthusiastic, and adaptable
- Possesses a friendly, positive, can-do attitude
- Ability to work using own initiative
- Be able to prioritise workload and possess effective time management skills
- Able to deal with information in a confidential manner and respond sensitively to the opinion of others
- Effective and supportive team member
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
