Customer Service Apprentice - Dermatology

University Hospitals Plymouth NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join the Dermatology Team at Plymouth Hospitals NHS Trust for an NVQ fixed term placement. The successful candidate will be based at Rowan House. The post is 37.5 hours a week working Monday to Friday.

We are looking for a full-time NVQ Apprentice to join our busy Dermatology Team providing administrative support to the Dermatology Administration Team. This role will provide a unique opportunity to gain varied administration experience in a demanding yet stimulating and rewarding environment.

The successful candidate will be enthusiastic, self-motivated, reliable, well organised, take pride and ownership in your contribution, have excellent attention to detail.

The post is interesting and varied and requires an ability to work as a member of a team as well as using your own initiative. Applicants should have a mature and responsible attitude and be able to demonstrate strong written and verbal communication skills. Above all, applicants should take a flexible approach to their workload.

For further information or an informal discussion about this role please contact Shannon Weeks, Team Leader on 01752 437026

Interview Date - 13th November 2023

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide office management support to the Dermatology Team:

  • Requesting and Tracing Notes for filing.
  • General Filling within the Department.
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
  • Opening the post and distributing within the Department.
  • Distribution and tracing of notes to be sent to and received from coding.
  • Locating notes within the Department to trace and place in post for other Departments.
  • Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.
  • Ensuring notes for forthcoming clinics are available and placed in trollies for clinic.
  • Transcribing of letters from Big Hand printing and filing in notes once approved.
  • General administration and support for the Medical Secretaries.
  • Providing support for Reception team.
  • Dealing with patients face to face on Reception or on the telephone.
  • Booking and prepping of Nurse Led clinics.
  • General administration and support for the Reception team.

The post holder will undertake any other duties commensurate with the role and grade for this post.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

26 October 2023

Pay scheme

Other

Salary

Depending on experience £9,405 Per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

216-AH-S5766221-AP

Job locations

Rowan House, Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Job description

Job responsibilities

To provide office management support to the Dermatology Team:

  • Requesting and Tracing Notes for filing.
  • General Filling within the Department.
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
  • Opening the post and distributing within the Department.
  • Distribution and tracing of notes to be sent to and received from coding.
  • Locating notes within the Department to trace and place in post for other Departments.
  • Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.
  • Ensuring notes for forthcoming clinics are available and placed in trollies for clinic.
  • Transcribing of letters from Big Hand printing and filing in notes once approved.
  • General administration and support for the Medical Secretaries.
  • Providing support for Reception team.
  • Dealing with patients face to face on Reception or on the telephone.
  • Booking and prepping of Nurse Led clinics.
  • General administration and support for the Reception team.

The post holder will undertake any other duties commensurate with the role and grade for this post.

Job description

Job responsibilities

To provide office management support to the Dermatology Team:

  • Requesting and Tracing Notes for filing.
  • General Filling within the Department.
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
  • Opening the post and distributing within the Department.
  • Distribution and tracing of notes to be sent to and received from coding.
  • Locating notes within the Department to trace and place in post for other Departments.
  • Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.
  • Ensuring notes for forthcoming clinics are available and placed in trollies for clinic.
  • Transcribing of letters from Big Hand printing and filing in notes once approved.
  • General administration and support for the Medical Secretaries.
  • Providing support for Reception team.
  • Dealing with patients face to face on Reception or on the telephone.
  • Booking and prepping of Nurse Led clinics.
  • General administration and support for the Reception team.

The post holder will undertake any other duties commensurate with the role and grade for this post.

Person Specification

Aptitude & Abilities

Essential

  • oExcellent communication and interpersonal skills
  • oGood communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • oGood time management skills & organisational skills

Requirements

Essential

  • Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve
Person Specification

Aptitude & Abilities

Essential

  • oExcellent communication and interpersonal skills
  • oGood communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • oGood time management skills & organisational skills

Requirements

Essential

  • Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Rowan House, Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Rowan House, Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Clinical Admin Manager

Jo Wollington

joannewollington@nhs.net

01752433241

Date posted

26 October 2023

Pay scheme

Other

Salary

Depending on experience £9,405 Per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

216-AH-S5766221-AP

Job locations

Rowan House, Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Supporting documents

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