Job summary
The successful applicant is to be recruited permanently and will support the Network Team in administering, configuring and troubleshooting the LAN, WAN and wireless technologies, as well as telephony infrastructure and more. This is achieved through planned project work and business-as-usual activities, whilst shadowing more senior colleagues and committing to self-guided learning. Existing networking demonstrable experience or a demonstrable capacity to learn quickly and pick up new skills is required to benefit from this role.
Main duties of the job
To be a lead Trainee Network Engineer in support of the Plymouth Health Community network and telephony infrastructure. Day to day duties include progressing of project work and troubleshooting of user-submitted Helpdesk tickets. The successful candidate will have excellent communication skills and represent the Trust when attending face-to-face and virtual meetings with users and other stakeholders on a variety of topics relating to network infrastructure. They will commit to their own development and be willing to carry out research to fill knowledge gaps.
About us
The success of home working practices allows the department the freedom to consider candidates beyond our local borders, so the teams strongly welcome all applicants.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Job description
Job responsibilities
- To be a Trainee Network Engineer in support of the Plymouth Health Community computer network and telephony infrastructure including:
- LAN, WLAN & WAN
- Computer network security Firewalls, encryption, and authentication
- TCP/IP including DNS and DHCP
- VPN
- To manage the Trusts Comms Rooms including:
- Access / Security
- Environment issues heat and power usage
- Panel patching standards
- Network space allocation
- Tidiness
- Disposal of redundant equipment using Trust process
- To adapt, test, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
- To configure networking equipment, ensuring appropriate access control and management of the secure systems.
- To ensure Disaster Recovery documentation is up to date.
- Monitor network performance and availability.
Planning Support - Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
- To assist with strategic telecommunications projects for the research, development, and introduction of new technologies.
Communication & working relationships To communicate complex multi-stranded IT infrastructure issues to:
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other - This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
- Infrastructure upgrades often require working outside of normal working hours.
Job description
Job responsibilities
- To be a Trainee Network Engineer in support of the Plymouth Health Community computer network and telephony infrastructure including:
- LAN, WLAN & WAN
- Computer network security Firewalls, encryption, and authentication
- TCP/IP including DNS and DHCP
- VPN
- To manage the Trusts Comms Rooms including:
- Access / Security
- Environment issues heat and power usage
- Panel patching standards
- Network space allocation
- Tidiness
- Disposal of redundant equipment using Trust process
- To adapt, test, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
- To configure networking equipment, ensuring appropriate access control and management of the secure systems.
- To ensure Disaster Recovery documentation is up to date.
- Monitor network performance and availability.
Planning Support - Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
- To assist with strategic telecommunications projects for the research, development, and introduction of new technologies.
Communication & working relationships To communicate complex multi-stranded IT infrastructure issues to:
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other - This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
- Infrastructure upgrades often require working outside of normal working hours.
Person Specification
Knowledge & Expeience
Essential
- Demonstrable experience of working in a multidisciplinary team.
- Proven delivery and understanding of network deployments.
- Ability to comprehend and learn from technical documentation.
- Basic knowledge of ITSM
Desirable
- CCNA or equivalent certification
Aptitude
Essential
- Knowledgeable, personable, approachable, good communicator
Desirable
- Good written and verbal communication skills with examples of stakeholder engagement
Person Specification
Knowledge & Expeience
Essential
- Demonstrable experience of working in a multidisciplinary team.
- Proven delivery and understanding of network deployments.
- Ability to comprehend and learn from technical documentation.
- Basic knowledge of ITSM
Desirable
- CCNA or equivalent certification
Aptitude
Essential
- Knowledgeable, personable, approachable, good communicator
Desirable
- Good written and verbal communication skills with examples of stakeholder engagement
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
