University Hospitals Plymouth NHS Trust

Client Services Engineer

Information:

This job is now closed

Job summary

This is an exciting opportunity within the IM&T Client Services Team. You will be responsible for the technical management of the Trust's client device estate. The Trusts' client device strategy is based around the Microsoft Windows operating system family, currently Windows 10 Enterprise, and Apple iOS and Google Android operating systems for mobility.

We are looking for

An enthusiastic individual who can bring technical expertise and insight to a busy close-knit IM&T team.

A highly skilled engineer, who can demonstrate in-depth experience and advanced knowledge in the above technologies in order to support the delivery of technical excellence in a small busy team

A modern professional who is able to provide a high standard of documentation

A motivated self-starter who takes pride in the quality of your work

Happy working on your own or as part of a team and able to contribute to the wider ICT community.

You will be able to demonstrate an ongoing commitment to delivering excellent customer service and managing and delivering change. You will show great problem-solving skills and the tenacity to work on an issue until it is resolved. Your professional approach to tasks and deadlines means you are able to accommodate changes in priorities and respond to user needs as they arise.

For further information or an informal discussion about the post please contact Matt Jones at mattjones@nhs.net to arrange a call.

Previous applicants need not apply

Interview W/C 13/06/2022

Main duties of the job

Job Purpose

  • This is a key post within a close-knit team providing technical support for all client related services provided by IM&T.
  • Involvement in supporting the delivery of the Problem Management function for IM&T.
  • The post holder will be required to assist with maintaining and managing the client device estate.
  • To ensure all client documentation is kept up to date and published in the correct format.

Provide assurance that the Trust maintains a "warranted environment" that is fit for purpose. Including both hardware and the change control of device images. Support IM&Ts Problem Management function.

Product Expert for all client related tools such as Microsoft Endpoint Configuration Manager, antivirus, AirWatch. Ensure systems are kept up to date and fit for purpose. Please note that this list is not exhaustive and will change as other systems come online.

You will be responsible for the system management and system upgrades for the Trusts desktop management systems, including Microsoft Endpoint Configuration Manager, Sophos Endpoint Security and Control, Microsoft Defender Endpoint, Citrix, VMWare Workspace One Mobile Device Management, Microsoft Intune, Imprivata OneSign, and ITHealth Dashboard (Lansweeper).

You will also be responsible for the operating system and software application security and vulnerability patching for an estate of in excess of 12000 client devices

And other relevant tasks - see full JD

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted

19 May 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£25,655 to £31,534 a year £25,655 to £31,534 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-HB-A4190396

Job locations

Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Job description

Job responsibilities

Key aspects of the role will be to:

  • Provide assurance that the Trust maintains a warranted environment that is fit for purpose, including both hardware and the change control of device builds.
  • To support IM&Ts Problem Management function.
  • Product expert for all client related tools such as Microsoft Endpoint Configuration Manager, Sophos antivirus, Citrix, VMWare Workspace One. Ensure these systems are kept up to date and fit for purpose. Please note that this list is not exhaustive and will change as other systems come online.
  • Technical assessment and approval of hardware variation needs stemming from requests received by Procurement.
  • Input into device initiatives and strategies such as BYOD.
  • To ensure all client documentation is kept up to date and published in the correct format.

Please see full JD attached

Job description

Job responsibilities

Key aspects of the role will be to:

  • Provide assurance that the Trust maintains a warranted environment that is fit for purpose, including both hardware and the change control of device builds.
  • To support IM&Ts Problem Management function.
  • Product expert for all client related tools such as Microsoft Endpoint Configuration Manager, Sophos antivirus, Citrix, VMWare Workspace One. Ensure these systems are kept up to date and fit for purpose. Please note that this list is not exhaustive and will change as other systems come online.
  • Technical assessment and approval of hardware variation needs stemming from requests received by Procurement.
  • Input into device initiatives and strategies such as BYOD.
  • To ensure all client documentation is kept up to date and published in the correct format.

Please see full JD attached

Person Specification

Qualifications

Essential

  • Educated to Degree level or suitable equivalent experience in IT
  • MCSE or demonstrable experience to an equivalent level of ability
  • oEducated to Degree level or suitable equivalent expeWhere not already held, must be prepared to undergo sponsored training and achieve formal qualifications in core skills

Desirable

  • Holder of (or working towards) formal qualification in IT related field
  • Previous experience of major clinical systems

KNOWLEDGE & EXPERIENCE

Essential

  • IT Engineer, with at least 2 years' experience of technically supporting users in the many of the software and hardware platforms listed in the Job Description
  • Ability to travel between sites

Desirable

  • Previous demonstrable experience in a large clinical setting

Aptitude & Abilities

Essential

  • Good technical and interpersonal communication skills
  • excellent telephone manner with good accurate, keyboard skills
  • Ability to quickly absorb technical solutions

Desirable

  • Previous demonstrable experience in customer-facing environment
  • Previous track record in technical problem-solving
Person Specification

Qualifications

Essential

  • Educated to Degree level or suitable equivalent experience in IT
  • MCSE or demonstrable experience to an equivalent level of ability
  • oEducated to Degree level or suitable equivalent expeWhere not already held, must be prepared to undergo sponsored training and achieve formal qualifications in core skills

Desirable

  • Holder of (or working towards) formal qualification in IT related field
  • Previous experience of major clinical systems

KNOWLEDGE & EXPERIENCE

Essential

  • IT Engineer, with at least 2 years' experience of technically supporting users in the many of the software and hardware platforms listed in the Job Description
  • Ability to travel between sites

Desirable

  • Previous demonstrable experience in a large clinical setting

Aptitude & Abilities

Essential

  • Good technical and interpersonal communication skills
  • excellent telephone manner with good accurate, keyboard skills
  • Ability to quickly absorb technical solutions

Desirable

  • Previous demonstrable experience in customer-facing environment
  • Previous track record in technical problem-solving

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Client Services Manager

Matt Jones

mattjones@nhs.net

01752439825

Details

Date posted

19 May 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£25,655 to £31,534 a year £25,655 to £31,534 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-HB-A4190396

Job locations

Derriford Hospital

Derriford Road

Plymouth,

PL6 8DH


Supporting documents

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