Job summary
Do you enjoy training and supporting others?
Do you have an interest in IT and digital solutions?
Do you want to work for an improvement focused team, which is passionate about helping hospital staff to work safer and more efficiently?
If so, we could be just what you're looking for!
We are looking for a Project Implementation Assistant (PIA) to join our team. As a PIA, you will support staff through the changes that the introduction of new clinical systems and associated processes bring. The role involves delivering face to face and virtual training, producing training materials and e-learning packages, system testing, supporting staff on the wards and experiencing the rewards of the Go Live period, when out of hours (including weekend) support will be necessary.
PIA's need to be...
- able to explain complex concepts or processes in a clear and concise way
- able to read your trainee and be flexible enough to adapt your approach as needed
- passionate about helping others
- a committed team player who is also able to complete tasks alone and work to tight deadlines
- comfortable with change and in supporting others through the change process
- able to listen to end users and report significant feedback to the team
- flexible with regard working out of hours shifts (including weekends) and happy to work from home (part of the week)
- comfortable with project work, where no two days are the same and you will experience very busy times as well as calmer periods
Main duties of the job
Project Implementation Assistants (PIAs) are members of the Digital Transformation Team, which includes Business Change, Clinical Change and Clinical Systems Training. These teams work closely together, alongside colleagues in the broader IM&T service, to ensure new systems are successfully introduced, implemented and embedded.
PIAs provide high-quality training for numerous clinical and administrative IT systems and support staff through the changes that the introduction of new systems and their associated processes bring. These IT systems improve ways of accessing and recording patient information to help clinical staff fulfil their role and consequently improve patient care.
About us
The Digital Transformation Team works hard to help implement new clinical IT systems in the hospital. These systems reduce the need for paper notes and help make patient care safer and more efficient. Current projects include the electronic prescribing and recording of medicine administrations, a new and improved patient management system in the Emergency Department and a system to record patient observations electronically throughout the hospital.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Previous applicants need not apply.
Job description
Job responsibilities
Primary Duties & Areas of Responsibility
- Support the provision and delivery of high quality, effective training in multiple NHS Clinical System programmes, both in dedicated training rooms and at other Plymouth health community locations. This will involve a flexible approach to working days/times, in order to meet the needs of out of hours end-users and to meet the deadlines imposed on implementing large-scale IT projects, including early, late and weekend shifts
- Train staff using a blended learning approach, e.g. face-to-face training as well as the use of manuals, videos, online guidance and e-learning
- Provide first-line and floor walking support to the end-user following their training, via remote and in-person support, email or telephone advice
- Solve low level IT issues for staff at the point of use e.g. carrying out basic checks on the hardware such as checking everything is plugged in correctly, ensuring staff can access required applications, showing staff how to access internal self-help tools
- Liaise and collaborate with relevant teams within IM&T and other key stakeholders, in order to gain knowledge and understanding of the systems being supported in their implementation and their associated working practices and process improvement
- Produce e-learning using Adobe Captivate and Articulate, training manuals, online guidance, and other materials and aids, in conjunction with the Clinical Systems Training Team
- Guide and assist the Training Administrator in administrative activities to include scheduling and booking of training as required, to support newly implemented systems
- Assist in maintaining training records in the Oracle Learning Management (OLM) system used within Training Administration, to schedule courses, book delegates and outcome training
- Support the testing of new and upgraded clinical systems, following defined test scripts to record test outcomes
- Produce Lesson Plans and exercises, to achieve the effective delivery of training
- Assist in the delivery of drop-in sessions and classroom presentations to a variety of groups as directed by the IM&T Training Support Manager
- Help ensure the efficient running of the training room, computing and training equipment
- Be fully up to date and comfortable with accessing and maintaining clinical systems training environments used to train end-users
Job description
Job responsibilities
Primary Duties & Areas of Responsibility
- Support the provision and delivery of high quality, effective training in multiple NHS Clinical System programmes, both in dedicated training rooms and at other Plymouth health community locations. This will involve a flexible approach to working days/times, in order to meet the needs of out of hours end-users and to meet the deadlines imposed on implementing large-scale IT projects, including early, late and weekend shifts
- Train staff using a blended learning approach, e.g. face-to-face training as well as the use of manuals, videos, online guidance and e-learning
- Provide first-line and floor walking support to the end-user following their training, via remote and in-person support, email or telephone advice
- Solve low level IT issues for staff at the point of use e.g. carrying out basic checks on the hardware such as checking everything is plugged in correctly, ensuring staff can access required applications, showing staff how to access internal self-help tools
- Liaise and collaborate with relevant teams within IM&T and other key stakeholders, in order to gain knowledge and understanding of the systems being supported in their implementation and their associated working practices and process improvement
- Produce e-learning using Adobe Captivate and Articulate, training manuals, online guidance, and other materials and aids, in conjunction with the Clinical Systems Training Team
- Guide and assist the Training Administrator in administrative activities to include scheduling and booking of training as required, to support newly implemented systems
- Assist in maintaining training records in the Oracle Learning Management (OLM) system used within Training Administration, to schedule courses, book delegates and outcome training
- Support the testing of new and upgraded clinical systems, following defined test scripts to record test outcomes
- Produce Lesson Plans and exercises, to achieve the effective delivery of training
- Assist in the delivery of drop-in sessions and classroom presentations to a variety of groups as directed by the IM&T Training Support Manager
- Help ensure the efficient running of the training room, computing and training equipment
- Be fully up to date and comfortable with accessing and maintaining clinical systems training environments used to train end-users
Person Specification
Knowledge and Experience
Essential
- Experience within an NHS administrative, IT or other clinical support environment, or experience within a Training environment
- Knowledge of administrative procedures, acquired through formal training or experience
- Experience of assisting with the implementation of new systems or working practices
- Extensive knowledge of Microsoft Office applications (Word, Excel, Outlook & PowerPoint)
- Awareness of basic Information Governance within the NHS
- Experience of working with staff at all levels, across a multidisciplinary team
Desirable
- Knowledge of a wide range of NHS working practices & areas relating to use of patient systems
- Using a specialist clinical system or equivalent
- Training or tutoring staff
- Developing instruction manuals/guides
- Developing or maintaining e-learning packages
- Using training aids e.g. multimedia projector
- Updating an administration database
- Involvement with implementing change
- Attendance on Presentation/Trainer course
Qualifications
Essential
- NVQ Level 4 in related subject or diploma or equivalent demonstrable experience
- GCSE's 9-4 (A-C) in Maths & English
Desirable
- Evidence of level 2 IT qualifications, e.g. European Computer Driving License (ECDL), iTQ Level 2, or equivalent
- Recognised teaching or training qualification
Person Specification
Knowledge and Experience
Essential
- Experience within an NHS administrative, IT or other clinical support environment, or experience within a Training environment
- Knowledge of administrative procedures, acquired through formal training or experience
- Experience of assisting with the implementation of new systems or working practices
- Extensive knowledge of Microsoft Office applications (Word, Excel, Outlook & PowerPoint)
- Awareness of basic Information Governance within the NHS
- Experience of working with staff at all levels, across a multidisciplinary team
Desirable
- Knowledge of a wide range of NHS working practices & areas relating to use of patient systems
- Using a specialist clinical system or equivalent
- Training or tutoring staff
- Developing instruction manuals/guides
- Developing or maintaining e-learning packages
- Using training aids e.g. multimedia projector
- Updating an administration database
- Involvement with implementing change
- Attendance on Presentation/Trainer course
Qualifications
Essential
- NVQ Level 4 in related subject or diploma or equivalent demonstrable experience
- GCSE's 9-4 (A-C) in Maths & English
Desirable
- Evidence of level 2 IT qualifications, e.g. European Computer Driving License (ECDL), iTQ Level 2, or equivalent
- Recognised teaching or training qualification
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
