Job summary
The key aspects of this role will be:
- The post holder will assist the Corporate Systems Specialist in managing all aspects of the Plymouth Health Communities telephone systems and other Corporate Systems under the team remit.
- This role will assist in the development of relevant processes for the team.
- Organisations supported include University Hospitals Plymouth NHS Trust, Livewell, Ministry of Defence Hospital Unit and others.
- This role will be responsible for maintaining a high degree of data quality for all relevant records.
The post holder will be communicating with all levels of staff across the Trusts, so being able to write clear, concise emails, have an excellent telephone manner and be confident when dealing with other staff in person is essential.
For an informal discussion please contact Ian Collins on 01752 (4)39947 or email ian.collins1@nhs.net
Closing date for completed application forms: 22nd June 2022
Interview dates: 29th June 2022
Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome.
Available as a fixed term contract or secondment opportunity. (With current line manager's agreement).
Main duties of the job
An opportunity has arisen for a self-motivated, enthusiastic person to join the Plymouth IT Corporate Systems Team as a Corporate Systems Analyst, providing IT services to Derriford, Livewell, Sentinel and Harbour users.
Specific duties include
-
- Provide assistance system managing the Trust's various telecommunications systems and other systems, including and not limited to:
- Mitel telephone systems including connected lines and call configuration
- Mitel Switchboard console system
- Mitel Audio Web Conferencing system
- Video Conferencing and online/web based conferencing solutions such as Webex
- Netcall system
- Mitel NuPoint auto-attendant & voicemail system
- Mobiso Lyric speech server
- BTS call logger
- Telephonium telephone directory system
- Legacy systems (Siemens iSDXs)
- Mobile phones
- Radio Pagers
- Multitone Bleeps
- RFID systems
- ServiceNow
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Technical
- To assist the Corporate Systems Specialist in support of the Plymouth Health Community telephone systems and other Corporate Systems under the teams remit.
- To analyse, investigate and resolve complicated queries, problems and users requirements of the telephone systems infrastructure.
- Maintain Continual Service Improvement for the telephone system infrastructure to maximise the benefits of modern telecommunications for supported organisations whilst assuring high availability.
- To help configure the hardware and software of expensive telephone system infrastructure equipment and end user devices ensuring appropriate access control and management of the secure gateways to the NHS network, the Internet and to the private and public telephone networks.
- To input and manipulate data to the telephone system infrastructure equipment and the Telecommunications databases.
- To input and manipulate data to, and create reports from, various telephone system analysis tools and database systems including: Telephone Call Logger and various supplier online reporting tools.
- To help provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the Trust wide Telecommunications and IT security policies, ensuring safe and appropriate use of telephone resources.
- Where appropriate, to develop new, propose changes to and redesign the teams working practices and procedures, ensuring a quality first approach.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Technical
- To assist the Corporate Systems Specialist in support of the Plymouth Health Community telephone systems and other Corporate Systems under the teams remit.
- To analyse, investigate and resolve complicated queries, problems and users requirements of the telephone systems infrastructure.
- Maintain Continual Service Improvement for the telephone system infrastructure to maximise the benefits of modern telecommunications for supported organisations whilst assuring high availability.
- To help configure the hardware and software of expensive telephone system infrastructure equipment and end user devices ensuring appropriate access control and management of the secure gateways to the NHS network, the Internet and to the private and public telephone networks.
- To input and manipulate data to the telephone system infrastructure equipment and the Telecommunications databases.
- To input and manipulate data to, and create reports from, various telephone system analysis tools and database systems including: Telephone Call Logger and various supplier online reporting tools.
- To help provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the Trust wide Telecommunications and IT security policies, ensuring safe and appropriate use of telephone resources.
- Where appropriate, to develop new, propose changes to and redesign the teams working practices and procedures, ensuring a quality first approach.
Person Specification
Qualifications
Essential
- NVQ Level 2 in IT related subject or equivalent qualification/ equivalent demonstrable experience
Desirable
- o Short courses in the management and configuration of Mitel telephone systems.
Experience
Essential
- oProven knowledge and demonstrable experience of telephone system technologies including IP telephone systems, unified communications, video conferencing and messaging systems
- oGood keyboard/mouse skills with excellent PC skills and demonstrable experience, especially with Microsoft Excel and Access.
Desirable
- Any proven knowledge of the following would be a distinct advantage: oIP networking technology oWireless Networking
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff
Knowledge
Essential
- oProven knowledge and demonstrable experience of telephone system technologies including IP telephone systems, unified communications, video conferencing and messaging systems
Desirable
- Any proven knowledge of the following would be a distinct advantage: oIP networking technology oWireless Networking
Person Specification
Qualifications
Essential
- NVQ Level 2 in IT related subject or equivalent qualification/ equivalent demonstrable experience
Desirable
- o Short courses in the management and configuration of Mitel telephone systems.
Experience
Essential
- oProven knowledge and demonstrable experience of telephone system technologies including IP telephone systems, unified communications, video conferencing and messaging systems
- oGood keyboard/mouse skills with excellent PC skills and demonstrable experience, especially with Microsoft Excel and Access.
Desirable
- Any proven knowledge of the following would be a distinct advantage: oIP networking technology oWireless Networking
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff
Knowledge
Essential
- oProven knowledge and demonstrable experience of telephone system technologies including IP telephone systems, unified communications, video conferencing and messaging systems
Desirable
- Any proven knowledge of the following would be a distinct advantage: oIP networking technology oWireless Networking
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
