Job summary
To provide specialist network engineering services for the University Hospitals Plymouth NHS Trust (UHPNT) and IM&T-supported organisations to help design, configure, maintain and troubleshoot The Network. Act as deputy for the Network Manager. Provide expert guidance to both junior and senior engineers. Investigate a range of complex IM&T issues. Follow the relevant technical strategies, policies, standards, and practices. Primarily remote working with some on site duties.
The role is part of the Network on-call rota.
Main duties of the job
To be a lead Specialist Network Engineer in support of the Plymouth Health Community network and telephony infrastructure. Day to day duties include progressing of planned project work and troubleshooting of user-submitted Helpdesk tickets. The successful candidate will have excellent communication skills and represent the Trust when attending face-to-face and virtual meetings with suppliers and other stakeholders on a variety of topics relating to network infrastructure. They will offer expert guidance to the Network Manager and Network Engineers, and be willing to carry out their own research to fill knowledge gaps.
About us
The success of home working practices allows the department the freedom to consider candidates beyond our local borders, so the teams strongly welcome all applicants.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Job description
Job responsibilities
- To be a lead specialist network engineer in support of the Plymouth Health Community network and telephony infrastructure including:
- LAN, WLAN & WAN
- Computer network security Firewalls, encryption, and authentication
- TCP/IP including DNS and DHCP
- VPN
- NAC
- BGP
- STP
- OSPF
- To manage the Trusts Comms Rooms including:
- Access / Security
- Environment issues heat and power usage
- Panel patching standards
- Network space allocation
- Tidiness
- Disposal of redundant equipment using Trust process
- To analyse, investigate and resolve highly complex queries, problems, and users requirements of the network infrastructure, liaising with the Corporate Systems, Systems Operations and Client Services professionals where necessary.
- To introduce, adapt, test, improve, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
- To configure networking equipment, ensuring appropriate access control and management of the secure systems.
- To ensure the maximum availability of the network including Disaster Recovery planning and implementation, involving out of hours work where necessary.
- To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer network resources.
- To develop and redesign the teams working practices, procedures and documentation, ensuring a quality first approach.
- Monitor network performance and availability.
- Assist in the management of the networks licensing position.
Planning Support - Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
- Proactively create reports and insights to support strategy and management of the network environment and the resources contained within.
- To plan, design, cost, develop, procure, and install the network infrastructure enhancement relating to the development of new business systems.
- To project manage the strategic telecommunications projects for the research, development, and introduction of new technologies.
Human Resources - To assist the recruitment, training, and allocation of work of IT Network Team engineers.
- To assist the Network Manager in the day to day running of the team.
- To deputise on occasions for the Network Manager. Deputising duties to include, but not limited to, the day-to-day management of the team and attending Technical Services Management meetings.
Strategy - Assist the IT Head of Programme Management and Infrastructure and the IT Network Manager in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
- Assist in the management and procurement of licences and certificate renewals
Communication & working relationships To communicate highly complex multi-stranded IT infrastructure issues to:
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other - This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
- Infrastructure upgrades often require working outside of normal working hours.
Job description
Job responsibilities
- To be a lead specialist network engineer in support of the Plymouth Health Community network and telephony infrastructure including:
- LAN, WLAN & WAN
- Computer network security Firewalls, encryption, and authentication
- TCP/IP including DNS and DHCP
- VPN
- NAC
- BGP
- STP
- OSPF
- To manage the Trusts Comms Rooms including:
- Access / Security
- Environment issues heat and power usage
- Panel patching standards
- Network space allocation
- Tidiness
- Disposal of redundant equipment using Trust process
- To analyse, investigate and resolve highly complex queries, problems, and users requirements of the network infrastructure, liaising with the Corporate Systems, Systems Operations and Client Services professionals where necessary.
- To introduce, adapt, test, improve, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
- To configure networking equipment, ensuring appropriate access control and management of the secure systems.
- To ensure the maximum availability of the network including Disaster Recovery planning and implementation, involving out of hours work where necessary.
- To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer network resources.
- To develop and redesign the teams working practices, procedures and documentation, ensuring a quality first approach.
- Monitor network performance and availability.
- Assist in the management of the networks licensing position.
Planning Support - Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
- Proactively create reports and insights to support strategy and management of the network environment and the resources contained within.
- To plan, design, cost, develop, procure, and install the network infrastructure enhancement relating to the development of new business systems.
- To project manage the strategic telecommunications projects for the research, development, and introduction of new technologies.
Human Resources - To assist the recruitment, training, and allocation of work of IT Network Team engineers.
- To assist the Network Manager in the day to day running of the team.
- To deputise on occasions for the Network Manager. Deputising duties to include, but not limited to, the day-to-day management of the team and attending Technical Services Management meetings.
Strategy - Assist the IT Head of Programme Management and Infrastructure and the IT Network Manager in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
- Assist in the management and procurement of licences and certificate renewals
Communication & working relationships To communicate highly complex multi-stranded IT infrastructure issues to:
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other - This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
- Infrastructure upgrades often require working outside of normal working hours.
Person Specification
Qualifications
Essential
- Educated to an IT or Technical Master's degree level or Cisco Certified Networking Professional (CCNP) or equivalent demonstrable experience
Desirable
- Industry recognised HP Accredited Integration Specialist (HP AIS) certifications obtained through short courses, extensive self-study and examination.
Knowledge & Experience
Essential
- Graduate calibre professional with demonstrable experience supporting and managing enterprise scale computer and telephone network infrastructures.
- In-depth proven knowledge and demonstrable experience of specialist networking technologies including IP addressing, Ethernet switching and network routing, both wired and wireless, across Local Area Network and Wide Area Network environments.
- In-depth proven knowledge of enterprise wireless networking.
Desirable
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
- Awareness: up to date with the NHS Programme for IT and other national directives.
- Demonstrable experience of working in a multidisciplinary team.
Aptitude
Essential
- Knowledgeable, personable, approachable, leadership qualities, good communicator
Desirable
- Knowledgeable, personable, approachable, leadership qualities, experience of leading on projects within teams or individually. Good written and verbal communication skills with examples of stakeholder engagement.
Person Specification
Qualifications
Essential
- Educated to an IT or Technical Master's degree level or Cisco Certified Networking Professional (CCNP) or equivalent demonstrable experience
Desirable
- Industry recognised HP Accredited Integration Specialist (HP AIS) certifications obtained through short courses, extensive self-study and examination.
Knowledge & Experience
Essential
- Graduate calibre professional with demonstrable experience supporting and managing enterprise scale computer and telephone network infrastructures.
- In-depth proven knowledge and demonstrable experience of specialist networking technologies including IP addressing, Ethernet switching and network routing, both wired and wireless, across Local Area Network and Wide Area Network environments.
- In-depth proven knowledge of enterprise wireless networking.
Desirable
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
- Awareness: up to date with the NHS Programme for IT and other national directives.
- Demonstrable experience of working in a multidisciplinary team.
Aptitude
Essential
- Knowledgeable, personable, approachable, leadership qualities, good communicator
Desirable
- Knowledgeable, personable, approachable, leadership qualities, experience of leading on projects within teams or individually. Good written and verbal communication skills with examples of stakeholder engagement.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
