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Sherwood Forest Hospitals NHS Foundation Trust

Patient Pathway Co-ordinator

The closing date is 19 June 2025

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Job summary

Are you ready to make a meaningful impact on patients' healthcare journeys? We are thrilled to offer an exciting opportunity for aPatient Pathway Coordinator to join our dedicated and professional team. Together, we are committed to delivering a positive and seamless experience for every patient within our service.

As a Patient Pathway Coordinator, you'll be at the heart of patient care, ensuring that their journey through our service is smooth, efficient and compassionate. This is afast-paced and rewarding role that offers the chance to make a real difference in patients' lives while working as part of a supportive and skilled team.

By becoming a part of our team, you'll not only gain valuable experience but also contribute to a service that prioritises quality care and patient satisfaction. Together, we create positive outcomes for every individual we support.

Main duties of the job

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

214-SRG-7125212

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Job description

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

Job description

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare or other administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

Essential

  • Good general education with GCSE English at grade C or above or equivalent qualification / experience.
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information
  • Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training.

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality customer care
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • Regular attendance and willingness to work flexible hours as necessary
Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare or other administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

Essential

  • Good general education with GCSE English at grade C or above or equivalent qualification / experience.
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information
  • Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training.

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality customer care
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Support Officer

Alicia Musgrove

alicia.musgrove1@nhs.net

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

214-SRG-7125212

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Supporting documents

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