Job summary
If you are looking for an interesting and varied role and would like to work as part of a friendly, fast-paced, and growing team, we would like to welcome your application for the below position.
A post has arisen for the role of Liver Surveillance Administrative Assistant within the Gastroenterology Department at King's Mill Hospital.
We are looking for an enthusiastic and motivated team player with empathy, compassion, excellent communication, and good problem-solving skills. You will require high levels of tact and diplomacy with the ability to prioritize your own workload effectively to enable day-to-day management.
You will be working with a highly efficient team of Patient Pathway Co-ordinators, Clinical Typists, and Records Assistants. The role of a Liver Surveillance Administrative Assistant is similar to a Medical Secretary role in which you will provide high-quality administrative support to the Gastro Service.
On a day-to-day basis, this would involve:
- General admin, receiving and managing incoming post and referrals, and distributing them to the Consultants and nurses.
- Dealing with phone calls, emails, and face-to-face queries from patients and colleagues.
- Managing the patient tracking list to ensure all patients are treated in a timely manner and adhering to national operating standards.
- Booking patient appointments.
- Audio typing.
- Managing consultant diaries and annual leave, cancelling clinics when needed.
Apply now to join our team!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
- Experience of interpreting and extracting information from paper and electronic records including using a range of clinical information systems
- Inputting information from paper and electronic records including using a range of clinical information systems
- Experience of working with a range of computer systems
- Experience of working autonomously on own initiative and as part of a team
- Experience of NHS working and working with Multidisciplinary teams
- An understanding of when to escalate queries appropriately
- Knowledge of NHS
- Sound office clerical background providing knowledge of relevant procedures
- Good telephone communication skills
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable
- Knowledge of Hepatology and relevant liver conditions
- Experience of using a full range of IT/Patient data systems - as applicable to speciality
- Experience of dealing with the public
Qualifications
Essential
- Good general education with GCSE English at grade C or above
- RSAII (or equivalent)
- ECDL
- NVQ in Business Administration level II
Desirable
Further Training
Essential
Desirable
- Experience of managing health and safety issues
Skills and Abilities
Essential
- Ability to work independently and in a team
- Ability to make decisions when working under pressure to strict deadlines
- Ability to plan, prioritise and adjust approach to ensure effective & efficient workload completion
- Demonstrate excellent organisational and administrative skills with regards to own workload and overall delivery of a project
- Demonstrate a working knowledge of patient information systems
- Ability to work autonomously
- Ability to deal appropriately with sensitive, confidential and unexpected or changing information
- Excellent knowledge of Microsoft Office applications
- Excellent interpersonal skills
- Ability to communicate clearly to provide key updates
Desirable
- Experience of working with multiple team members of differing levels of responsibility
- Knowledge of medical and anatomical terminology
Contractual Requirements
Essential
- Regular attendance and willingness to work flexible hours as necessary
Person Specification
Knowledge Requirements
Essential
- Experience of interpreting and extracting information from paper and electronic records including using a range of clinical information systems
- Inputting information from paper and electronic records including using a range of clinical information systems
- Experience of working with a range of computer systems
- Experience of working autonomously on own initiative and as part of a team
- Experience of NHS working and working with Multidisciplinary teams
- An understanding of when to escalate queries appropriately
- Knowledge of NHS
- Sound office clerical background providing knowledge of relevant procedures
- Good telephone communication skills
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable
- Knowledge of Hepatology and relevant liver conditions
- Experience of using a full range of IT/Patient data systems - as applicable to speciality
- Experience of dealing with the public
Qualifications
Essential
- Good general education with GCSE English at grade C or above
- RSAII (or equivalent)
- ECDL
- NVQ in Business Administration level II
Desirable
Further Training
Essential
Desirable
- Experience of managing health and safety issues
Skills and Abilities
Essential
- Ability to work independently and in a team
- Ability to make decisions when working under pressure to strict deadlines
- Ability to plan, prioritise and adjust approach to ensure effective & efficient workload completion
- Demonstrate excellent organisational and administrative skills with regards to own workload and overall delivery of a project
- Demonstrate a working knowledge of patient information systems
- Ability to work autonomously
- Ability to deal appropriately with sensitive, confidential and unexpected or changing information
- Excellent knowledge of Microsoft Office applications
- Excellent interpersonal skills
- Ability to communicate clearly to provide key updates
Desirable
- Experience of working with multiple team members of differing levels of responsibility
- Knowledge of medical and anatomical terminology
Contractual Requirements
Essential
- Regular attendance and willingness to work flexible hours as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
