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Patient Pathway Co-Ordinator

Sherwood Forest Hospitals NHS Foundation Trust

The closing date is 08 May 2025

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Job summary

We are looking for a dedicated and organised individual to join our team as a Pre-Op Patient Pathway Co-ordinator (PPC). In this role, you will be the key point of contact for patients accessing elective hospital services throughout their pathway of care.You will work under the direction of the Senior Patient Pathway Co-ordinator and the Specialty Consultant Team to ensure the smooth and proactive management of the patient journey, from referral to discharge.

You will play a critical role in coordinating a range of administrative services to support the Consultant Team, while ensuring a seamless and efficient process for our patients. Your focus will be on delivering exceptional patient care and ensuring clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact for both patients and staff.

Main duties of the job

To understand the role in more detail, please read the attached job description and person specification document.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-SRG-7080599

Job locations

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Job description

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Job description

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

Essential

  • Good general education with GCSE English at grade C or above., (or equivalent).
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • willingness to work flexible hours as necessary
Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

Essential

  • Good general education with GCSE English at grade C or above., (or equivalent).
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Operation Support Officer

Alicia Musgrove

alicia.musgrove1@nhs.net

01623622515

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-SRG-7080599

Job locations

Kings Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Supporting documents

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