Sherwood Forest Hospitals NHS Foundation Trust

Patient Pathway Coordinator

Information:

This job is now closed

Job summary

We are looking to recruit a Patient Pathway Coordinator (PPC) to strengthen our patient response to accessing Musculoskeletal(MSK) services. The MSK service is part of the MSK Alliance, MSK Together, and works in partnership with other health care providers. This post is located at Ashfield Health and Wellbeing Centre in the MSK Hub.

The MSK Hub provides a single point of access referral and triage service for all primary care referrals and manages end to end pathways for people with MSK conditions in Mid-Nottinghamshire. Clinical delivery occurs across 4 main sites (Ashfield Health Village, Mansfield Community Centre, Kings Mill and Newark Hospital) and within some leisure facilities, and the team consists of physiotherapists, consultants, advanced clinical practitioners, and pathway co-ordinators who are passionate and enthusiastic about ensuring patients get the bestservice to meet their needs.The role of the PPC is to ensure people are supported to access care and treatments across multiple partners to achieve their health and wellbeing goals.

Main duties of the job

To be the point of contact for patients accessing MSK services throughout their pathway of care. The post holder will work under the direction of the MSK Admin team lead and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. You will provide a range of administrative support services to the MSK Together Service.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

Details

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-CEN-6195574

Job locations

Ashfield Health & Wellbeing Centre

Portland Street

Kirkby in Ashfield

NG17 7AE


Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

Essential

  • Good general education with GCSE English at grade C or above., (or equivalent)
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirement

Essential

  • Regular attendance and willingness to work flexible hours as necessary
Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

Essential

  • Good general education with GCSE English at grade C or above., (or equivalent)
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirement

Essential

  • Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Ashfield Health & Wellbeing Centre

Portland Street

Kirkby in Ashfield

NG17 7AE


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Ashfield Health & Wellbeing Centre

Portland Street

Kirkby in Ashfield

NG17 7AE


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Hayley Ball

hayley.ball2@nottshc.nhs.uk

01623484821

Details

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-CEN-6195574

Job locations

Ashfield Health & Wellbeing Centre

Portland Street

Kirkby in Ashfield

NG17 7AE


Privacy notice

Sherwood Forest Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)