Patient Pathway Coordinator - Ophthalmology

Sherwood Forest Hospitals NHS Foundation Trust

The closing date is 05 May 2024

Apply for this job

Job summary

You have a unique opportunity to be part of a passionate, professional, and dedicated team that is focused on creating a positive journey for all patients seen within our service.

The work is fast-paced and challenging but very rewarding. Your experienced colleagues will provide you with a robust training program that will help you build the skills, knowledge, and confidence needed to become a successful Patient Pathway Coordinator.

We believe that work should be a great place for everyone, and we will support your continuing personal development with regular one-on-one meetings and an annual appraisal, ensuring you are guided to all available training courses and support.

We offer a range of exciting benefits, including health and wellbeing initiatives, annual leave, flexible working options, and much more.

Main duties of the job

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

214-SRG-6170575

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Job description

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Job description

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Confidentiality and Data Protection
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications Academic/ Craft/ Professional

Essential

  • Good general education with GCSE English at grade C or above., (or equivalent)
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • nstitute of Health Records & Information Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • Willingness to work flexible hours as necessary
Person Specification

Knowledge Requirements

Essential

  • Computer literate, with experience of using a keyboard with a high level of accuracy
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Confidentiality and Data Protection
  • Equality and diversity

Desirable

  • Sound office clerical background providing knowledge of relevant procedures
  • Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications Academic/ Craft/ Professional

Essential

  • Good general education with GCSE English at grade C or above., (or equivalent)
  • RSA II (or equivalent)

Desirable

  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • nstitute of Health Records & Information Management Diploma (IHRIM)
  • European Computer Driving Licence
  • Shorthand speeds of 80wpm

Further Training

Essential

  • On the job training

Desirable

  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential

  • Quality Customer Service
  • Previous NHS knowledge and experience

Desirable

  • Experience of supervising staff

Contractual Requirements

Essential

  • Willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Assistant

Marie Clay

marie.clay@nhs.net

07972772411

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

214-SRG-6170575

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL


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