Job summary
We have an exciting opportunity to join the Capacity and Flow team as Capacity Flow Coordinator. This admin and clerical role is critical to ensuring safe patient flow and involves communicating by phone with clinical areas regarding bed capacity, and the inputting of data and correlating information. You will work with the Duty Nurse Managers in the Flow and Operation room at the heart of the hospital. As part of our team, you will work a rotational shift pattern of long days and twilights including weekends and Bank Holidays.
If you are a dynamic, enthusiastic individual dedicated to providing excellent service then please come and join our team.
Main duties of the job
Ensure the accurate data is inputted to the capacity planner in advance of each bed meeting and support clinical areas to maintain accuracy on Nerve Centre.
Use Nerve Centre to collate data regarding discharges and potential discharges to be taken from discussion with clinical staff.
Collate, analyse and report data collected to formulate Trust bed state.
Present findings at Bed Meetings to include any escalations of care required and report bottlenecks or delays.
Coordinate the allocation of patient transport.
Communicate with clinical areas to collate information and provide support to maintain Nerve Centre accuracy
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job description
Job responsibilities
To ensure the accurate data is inputted to the capacity planner in advance of each bed meeting and support clinical areas to maintain accuracy on Nerve Centre.
To work alongside the Duty Nurse Managers to facilitate and coordinate patient flow through the acute setting thereby ensuring patients on both the elective and non-elective pathways are admitted in a timely manner. Collate, analyse and report data collected to formulate Trust bed state.
Present findings at Bed Meetings to include any escalations of care required and report bottlenecks or delays.
Support the transfer of patients from speciality beds e.g. ITU into appropriate ward base settings, other Trust hospitals or hospital settings in collaboration with Duty Nurse Managers and Divisional Bronze. Right Patient right place.
Use negation and communication skills to ensure continued flow from EAU and SAU to base wards
Monitor transport delays on ward. Manage the workload of Trust supplementary ambulance crews when the transport coordinator is not available allocating patients from the ambulance booking list ensuring the best utilisation of resources and preventing potential transport failures.
Liaise with the Duty Nurse Managers to ensure transport is appropriate and timely for complex patients recording patient details in flow room.
Ensure that information flow boards are validated and current, deal with telephone enquiries and update electronic bed states. Take on other office-based tasks as required by the flow team.
Liaising constantly with inpatient wards, Integrated Discharge team, duty nurse managers and other hospital sites to ensure patients are discharged/transferred in a timely manner to appropriate care settings.
Competently manage challenging situations which may arise as part of your duties, escalate issues to the appropriate Manager/Division.
Monitor and liaise with the relevant colleagues to overcome delays in obtaining diagnostic examinations.
Job description
Job responsibilities
To ensure the accurate data is inputted to the capacity planner in advance of each bed meeting and support clinical areas to maintain accuracy on Nerve Centre.
To work alongside the Duty Nurse Managers to facilitate and coordinate patient flow through the acute setting thereby ensuring patients on both the elective and non-elective pathways are admitted in a timely manner. Collate, analyse and report data collected to formulate Trust bed state.
Present findings at Bed Meetings to include any escalations of care required and report bottlenecks or delays.
Support the transfer of patients from speciality beds e.g. ITU into appropriate ward base settings, other Trust hospitals or hospital settings in collaboration with Duty Nurse Managers and Divisional Bronze. Right Patient right place.
Use negation and communication skills to ensure continued flow from EAU and SAU to base wards
Monitor transport delays on ward. Manage the workload of Trust supplementary ambulance crews when the transport coordinator is not available allocating patients from the ambulance booking list ensuring the best utilisation of resources and preventing potential transport failures.
Liaise with the Duty Nurse Managers to ensure transport is appropriate and timely for complex patients recording patient details in flow room.
Ensure that information flow boards are validated and current, deal with telephone enquiries and update electronic bed states. Take on other office-based tasks as required by the flow team.
Liaising constantly with inpatient wards, Integrated Discharge team, duty nurse managers and other hospital sites to ensure patients are discharged/transferred in a timely manner to appropriate care settings.
Competently manage challenging situations which may arise as part of your duties, escalate issues to the appropriate Manager/Division.
Monitor and liaise with the relevant colleagues to overcome delays in obtaining diagnostic examinations.
Person Specification
Knowledge
Essential
- Significant experience of working within a MDT setting.
- Knowledge of complex multiagency working.
- excellent keyboard and computer skills
- Knowledge of hospital bed management system
- Acute NHS or similar background
Desirable
- Experience in managing patient flow.within an acute hospital
- Community resource experience.
Qualifications
Essential
- NVQ 3 standard of education or equivalent experience.
- Audit Knowledge.
Desirable
Further Training
Essential
- Willing to undertake further training for personal development and for knowledge and skills development.
- Mandatory training.
Person Specification
Knowledge
Essential
- Significant experience of working within a MDT setting.
- Knowledge of complex multiagency working.
- excellent keyboard and computer skills
- Knowledge of hospital bed management system
- Acute NHS or similar background
Desirable
- Experience in managing patient flow.within an acute hospital
- Community resource experience.
Qualifications
Essential
- NVQ 3 standard of education or equivalent experience.
- Audit Knowledge.
Desirable
Further Training
Essential
- Willing to undertake further training for personal development and for knowledge and skills development.
- Mandatory training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
