Job summary
Nottingham and Nottinghamshire Integrated Care System (ICS) was one of the first regions in England to be selected to provide integrated care. It consists of 4 Place-Based Partnerships (PBPs) and 23 Primary Care Networks (PCNs). It is also one of the first, nationally, to become early adopters for the Culture and Leadership Programme (CLP) approach as a system, using its methodology to develop key areas of Organisational Development (OD), Continuous Quality Improvement, Leadership and Culture.
The Culture & Improvement Intelligence Hub Lead is a key role to support the onward development of the Nottingham and Nottinghamshire ICS aspirations in optimising capability and capacity within Cultural Development, Leadership and Improvement, and being responsive to system needs. The post holder will support the ICS Organisational Development (OD) & Improvement Delivery Group with its various streams of work, providing intelligence and guidance for any task groups as required and ensuring strategic aims are outlined and followed through.
Main duties of the job
The Culture & Leadership Programme (CLP) underpins this approach, and outlines the need for continuous intelligence and learning. This Culture and Improvement Intelligence Hub will help inform the ICS OD and Improvement Delivery Group's programmes of work, so they are holistic, relevant, and adaptable to system needs; provide methods for evaluating success; and support the work of other system groups and initiatives by supporting the alignment of key initiatives around a systematic and cohesive approach.
The ICS OD & Improvement Delivery Group is a strategic group within the People and Culture Board of the ICS, with the aims of embedding a culture of continuous improvement, civility, kindness and respect across the Nottingham and Nottinghamshire ICS. It aims to build leadership, OD and Improvement capability and capacity, whilst being responsive to intelligence gained from sources such as Freedom to Speak Up Guardians, staff survey findings (system themes), appraisals and Personal Development Plans.
Working with system partners, the post holder will lead on the establishment of a Culture and Improvement Intelligence Hub, envisioned to become a knowledge repository where qualitative and quantitative data from across the system will be gathered and interpreted into usable culture and improvement insight.
About us
In May 2020,King's Mill Hospital, where 90% of our services are based, was rated Outstanding by the Care Quality Commission and is the only Outstanding hospital in the East Midlands.Newark HospitalandMansfield Community Hospitalare both rated Good and all 15 of our services are rated Good for Safety with five Outstanding services.
Safe, patient centred care is delivered by well supported people and in 2018 and 2019 colleagues at Sherwood rated us the best Acute Trust in the Midlands. In 2019, in the Freedom to Speak Up Index, we were the top rated Acute Trust in the East Midlands.
Job description
Job responsibilities
They will provide support to the working groups that support the Delivery Group, and will take an active role in embedding our ICS OD & Improvement Community of Practice to nurture and advance relationships across organisational boundaries. This is a space to share our experiences and understand where we are as a system; to utilise colleague expertise and skills to help each other to address local challenges, with the intent to improve citizen, patient and colleague's experience, and to make the best use of resources across the system.
The post holder will enjoy agile working conditions, hosted by Sherwood Forest Hospital NHS Foundation Trust, and working to the ICS OD and QI Delivery Group.
Job description
Job responsibilities
They will provide support to the working groups that support the Delivery Group, and will take an active role in embedding our ICS OD & Improvement Community of Practice to nurture and advance relationships across organisational boundaries. This is a space to share our experiences and understand where we are as a system; to utilise colleague expertise and skills to help each other to address local challenges, with the intent to improve citizen, patient and colleague's experience, and to make the best use of resources across the system.
The post holder will enjoy agile working conditions, hosted by Sherwood Forest Hospital NHS Foundation Trust, and working to the ICS OD and QI Delivery Group.
Person Specification
Knowledge
Essential
- In-depth and extensive knowledge of theory and methodologies related to QI and OD.
- Knowledge of NHS Regulatory Frameworks, safety, financial procedures and statutory regulations.
- Able to interpret highly complex facts or situations from a number of qualitative and quantitative data sources, bring the data together, analyse the information, generate a range of options and recommendations from the result. Present the findings in presentation and report format.
- Ability to think laterally and creatively to develop innovative plans and identify new workforce and improvement opportunities
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Desirable
- In-depth familiarity with NHSEI's Culture and Leadership Programme, and experience in its implementation.
Qualifications
Essential
- Professional and specialised knowledge acquired through a relevant master's degree (i.e. Health Leadership, Organisational Development etc) or significant equivalent experience.
Desirable
- Project Management - Foundation level or equivalent experience.
- Qualification in Quality Improvement /Change Management Programme.
- Coaching qualification.
- Emotional Intelligence, Appreciative Inquiry qualification.
Further Training
Essential
- Evidence of continuing professional development relevant to OD and QI e.g., NHSEI Quality Service Improvement and Redesign (QSIR) Practitioner.
Experience
Essential
- Evidence of leading Improvement and/or OD projects.
- Project management experience of successfully managing programmes of work, from starting point to sustainability
- Evidence of excellent interpersonal skill, coaching and values led leadership style that facilitates engagement with teams, empowerment of staff and stakeholders and develops high performing teams.
- Ability to work autonomously supporting OD activity across the organisation, whilst also maintaining a good relationship with key stakeholders responsible for delivering the trusts strategic plans.
- Ability to deal with ambiguity and respond confidently to dealing with matters that do not fall within his/her previous experience/knowledge base.
- Able to plan, organise and effectively delegate as required and work to tight deadlines, and to prioritise a large number of conflicting and frequently changing priorities.
- Excellent relationship building skills. Able to successfully articulate findings and recommendations from OD/QI interventions.
- Able to deliver workshops, chair meetings, deliver presentations and engagement events both face to face and virtually to differing levels of intellectual capability.
- Must be proficient with IT equipment and software applications and able to update online reports.
Desirable
- Previous experience of a Culture and Leadership Programme project within an organisation
- Previous experience working in a qualitative and quantitative information gathering initiatives, particularly towards indication of culture within team/departments/organisations.
- Working knowledge of communities of practice.
- Clinical background within NHS (e.g. Midwifery, Nursing, AHP, Medical etc.) or equivalent experience in a Social Care role
- High level of Political awareness, an excellent communicator able to lead, motivate, engage and develop staff at all levels
- Previous experience of working at system level.
Contractual
Essential
- Working access to the internet to enable working from home and ability to travel to site when this is not available.
- Able to travel between sites across Nottingham and Nottinghamshire and nationally when required.
Person Specification
Knowledge
Essential
- In-depth and extensive knowledge of theory and methodologies related to QI and OD.
- Knowledge of NHS Regulatory Frameworks, safety, financial procedures and statutory regulations.
- Able to interpret highly complex facts or situations from a number of qualitative and quantitative data sources, bring the data together, analyse the information, generate a range of options and recommendations from the result. Present the findings in presentation and report format.
- Ability to think laterally and creatively to develop innovative plans and identify new workforce and improvement opportunities
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Desirable
- In-depth familiarity with NHSEI's Culture and Leadership Programme, and experience in its implementation.
Qualifications
Essential
- Professional and specialised knowledge acquired through a relevant master's degree (i.e. Health Leadership, Organisational Development etc) or significant equivalent experience.
Desirable
- Project Management - Foundation level or equivalent experience.
- Qualification in Quality Improvement /Change Management Programme.
- Coaching qualification.
- Emotional Intelligence, Appreciative Inquiry qualification.
Further Training
Essential
- Evidence of continuing professional development relevant to OD and QI e.g., NHSEI Quality Service Improvement and Redesign (QSIR) Practitioner.
Experience
Essential
- Evidence of leading Improvement and/or OD projects.
- Project management experience of successfully managing programmes of work, from starting point to sustainability
- Evidence of excellent interpersonal skill, coaching and values led leadership style that facilitates engagement with teams, empowerment of staff and stakeholders and develops high performing teams.
- Ability to work autonomously supporting OD activity across the organisation, whilst also maintaining a good relationship with key stakeholders responsible for delivering the trusts strategic plans.
- Ability to deal with ambiguity and respond confidently to dealing with matters that do not fall within his/her previous experience/knowledge base.
- Able to plan, organise and effectively delegate as required and work to tight deadlines, and to prioritise a large number of conflicting and frequently changing priorities.
- Excellent relationship building skills. Able to successfully articulate findings and recommendations from OD/QI interventions.
- Able to deliver workshops, chair meetings, deliver presentations and engagement events both face to face and virtually to differing levels of intellectual capability.
- Must be proficient with IT equipment and software applications and able to update online reports.
Desirable
- Previous experience of a Culture and Leadership Programme project within an organisation
- Previous experience working in a qualitative and quantitative information gathering initiatives, particularly towards indication of culture within team/departments/organisations.
- Working knowledge of communities of practice.
- Clinical background within NHS (e.g. Midwifery, Nursing, AHP, Medical etc.) or equivalent experience in a Social Care role
- High level of Political awareness, an excellent communicator able to lead, motivate, engage and develop staff at all levels
- Previous experience of working at system level.
Contractual
Essential
- Working access to the internet to enable working from home and ability to travel to site when this is not available.
- Able to travel between sites across Nottingham and Nottinghamshire and nationally when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
