King's College Hospital NHS Foundation Trust

Medical Secretary / Pathway Co-ordinator

The closing date is 24 November 2025

Job summary

This is an exciting opportunity for an experienced and well organised Medical Secretary / Pathway Co-ordinator to work within a busy, supportive and dynamic service for Kings College Hospital based at Queen Mary's Hospital, Sidcup.

Excellent interpersonal and communication skills are essential as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, sub-contractors and external agencies to ensure continuity in achieving excellence in patient care.

The ability to work under pressure and exercise judgement when dealing with tasks is essential to this role. The post holder will ensure confidential and sensitive information in relation to patients is kept secure and will follow the policies and procedures for the Department and the Trust. It is vital that the post holder will proactively assist in maintaining high standards and professional practice

Main duties of the job

Using all Trust systems and processes to provide a full secretarial service to the clinicians including processing of clinical letters and reports.
To ensure all patient demographic details (address, postcode, G.P. & Ethnic Group) are checked and any amendments / corrections are carried out in an accurate and timely fashion.
To act as the first point of contact for service users of the Trust, dealing with email and telephone enquiries promptly and efficiently, providing immediate response and referring on as necessary. These will include personal enquiries from patients and their relatives, as well as calls from G.P.'s, clinicians, nursing and administrative staff, at all times.
To organise and maintain electronic diaries when needed for the consultants and team as required.
When required, to deal with fellow colleagues in accordance with the working methods of the relevant consultants and Trust procedures.
Booking follow-up appointments for patients and changing appointments when requested by patients and consultants.
To ensure rigorous RTT / PTL pathway monitoring and immediate actions taken to ensure patient pathways are correct in line with the Trust Access Policy.

About us

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year per annum including HCA

Contract

Permanent

Working pattern

Full-time

Reference number

213-DivisionC-7600334

Job locations

Queen Mary's Hospital

Frognal Avenue

Sidcup, Kent

DA14 6LT

Job description

Job responsibilities

To participate in meetings and bring serious problems to the attention of management.
Minute taking / summary provision & circulation.
To provide reciprocal cover in the absence of other secretaries and colleagues as reasonably requested by management.
To assist with the training and induction of new and temporary secretaries / admin staff if required.
Undertake any reasonable duties as requested by the management team
Booking interpreters when requested for the patients clinic appointment.
Ensure all office equipment is functioning correctly, arranging for repair or replacement as necessary and ordering stationery when needed.
At the request of the Admin Manager / Service Manager to provide cover for the Pain Department on another site (usually but not limited to, remote cover) in order to ensure on-going provision of services.

Job description

Job responsibilities

To participate in meetings and bring serious problems to the attention of management.
Minute taking / summary provision & circulation.
To provide reciprocal cover in the absence of other secretaries and colleagues as reasonably requested by management.
To assist with the training and induction of new and temporary secretaries / admin staff if required.
Undertake any reasonable duties as requested by the management team
Booking interpreters when requested for the patients clinic appointment.
Ensure all office equipment is functioning correctly, arranging for repair or replacement as necessary and ordering stationery when needed.
At the request of the Admin Manager / Service Manager to provide cover for the Pain Department on another site (usually but not limited to, remote cover) in order to ensure on-going provision of services.

Person Specification

Education & Experience

Essential

English & Maths A-C Grades
Evidence of continuing professional development
Computer literate with packages such as excel, office & word
Excellent Interpersonal written & verbal communication skills
Ability to work under pressure

Desirable

Medical Secretary Experience
Understanding of multidisciplinary working
Knowledge of Medical Terminology

Person Specification

Education & Experience

Essential

English & Maths A-C Grades
Evidence of continuing professional development
Computer literate with packages such as excel, office & word
Excellent Interpersonal written & verbal communication skills
Ability to work under pressure

Desirable

Medical Secretary Experience
Understanding of multidisciplinary working
Knowledge of Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Queen Mary's Hospital

Frognal Avenue

Sidcup, Kent

DA14 6LT

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Queen Mary's Hospital

Frognal Avenue

Sidcup, Kent

DA14 6LT

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)